Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 41

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

January 16, 2022

Dealership Rating
Employee Rating

Every time I take my car in for maintenance at Sutton Ford, I'm pleased with the customer service and with the care of my car. More

by Monica
Recommend Dealer
Yes

January 16, 2022

Dealership Rating
Employee Rating

Terrible mechanics no discounts unnecessary charges to find issues. Quick to return car. No discounts More

by kingahkeem23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nate Sutton

Jan 18, 2022

Sutton Ford responded

We are sorry that you were not satisified. We are very competitive and occasionaly offer coupons. There is a cost to diagnosis as we must pay the technicians.

January 15, 2022

Dealership Rating
Employee Rating

Great team! They worked really hard to get me back my truck in time for traveling the following week. More

by c.marks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 13, 2022

Dealership Rating
Employee Rating

I attempted for in earlier December to schedule oil change and tire replacement but never got a call back. Car got flat tire which forced the car repairs. They could not get my car in until 2 weeks aft More

by Abc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

Jan 18, 2022

Sutton Ford responded

What is your name so that we can rectify this?

January 12, 2022

Dealership Rating
Employee Rating

Attitude good updated often good techs nice environment friendly people convenient location … Melissa always smiling More

by melebran
Quality Of Work
Friendliness
Recommend Dealer
Yes

January 10, 2022

Dealership Rating
Employee Rating

Brought my 2018 Raptor in for a couple of recall item. They also located an issue with front links and replaced them under warranty. Great job! Thank you More

by BRADLEY.CORRAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 08, 2022

Dealership Rating
Employee Rating

They are courteous kind and considerate. I found the team to be very helpful and informative. I never feel like I’m being taken advantage of, just the opposite. They made me feel taken care of. More

by c.flenorl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford

January 05, 2022

Dealership Rating
Employee Rating

Customer Focused. Easy to do business with. Ethical Courteous Knowledgeable Friendly Family oriented Happy Communicative More

by LIL31661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 03, 2022

Dealership Rating
Employee Rating

The service was incredible, staff was super helpful, each department was very friendly and super supportive with answering questions I had overall I definitely recommend More

by Johnbcar19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

December 31, 2021

Dealership Rating
Employee Rating

Takes much too long to receive an appointment and the multi point inspection was not done with my last oil change. More

by Ngray226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jillian Stanford , Eric Eric, Cree Lyons

Jan 03, 2022

Sutton Ford responded

We apologize for the inconvenience. What is your name so we can look into this?

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