Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 35

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

February 07, 2022

Dealership Rating
Employee Rating

Very friendly and courteous. The service department folks are always ready to help and explain so anyone can understand the issue. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2022

Concordville Subaru responded

Hi, Ron! Thank you for the 5-star rating. We're happy to hear that working with the team led to such a positive experience. We look forward to working with you again soon. Have a great day! Sincerely, Moe Laraki, General Manager

February 05, 2022

Dealership Rating
Employee Rating

Clean new facility, staff interested in you as a person and understand their business, making total experience comfortable. More

by MESIGIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Brennan

Feb 07, 2022

Concordville Subaru responded

Hi, MESIGIAN! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Safe travels! Sincerely, Moe Laraki, General Manager

February 05, 2022

Dealership Rating
Employee Rating

The staff is amazing, friendly and efficient , the online scheduling is very easy to use also More

by KBANKER112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Feb 07, 2022

Concordville Subaru responded

Hi, KBANKER112! Thank you for the 5-star rating. We're happy to hear that working with the team elevated your experience with us. We look forward to your next visit. Have a wonderful day! Sincerely, Moe Laraki, General Manager

February 03, 2022

Dealership Rating
Employee Rating

My agent Melissa McElwee Was knowledgeable, professional and friendly. I was informed of updates and given information that ended up saving me time and money. I recommend this agent and dealership. More

by RAGU59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2022

Concordville Subaru responded

Hi, RAGU59! Thank you for the 5-star review. We're happy to hear that working with Melissa earned us your recommendation. We look forward to your next visit. Have a great day! Sincerely, Moe Laraki, General Manager

February 03, 2022

Dealership Rating
Employee Rating

Service folks are professional, friendly and prompt. Only complaint I have is that after the vehicle is washed, it is not wiped down by a human being. At least do the glass! More

by JSSENDEK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Zach Catrambone

Feb 04, 2022

Concordville Subaru responded

JSSENDEK1, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Moe Laraki, General Manager

February 03, 2022

Dealership Rating
Employee Rating

I love the service center at Concordville Subaru! They always explain exactly what they are doing and why, they tell me how much it will cost, and they call if something unexpected pops up to get my appro More

by HIDBURCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Feb 04, 2022

Concordville Subaru responded

Hi, HIDBURCH! Thank you for the stellar rating. We're happy to hear that working with the team elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki, General Manager

February 02, 2022

Dealership Rating
Employee Rating

Service was efficient and friendly. The waiting room is comfortable with coffee, snacks and WiFi. The service manager communicates with via text so you get updates efficiently. Useful if you leave the deal More

by TallBrot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 03, 2022

Concordville Subaru responded

Hi, TallBrot! Thank you for the 5-star review. We're happy that you left the dealership satisfied with our services. We look forward to your next visit. Have a wonderful day! Sincerely, Moe Laraki, General Manager

Feb 03, 2022

TallBrot responded

Moe you're welcome. Only fly in the ointment was no car wash of the car. Was there for a State Inspection.

February 01, 2022

Dealership Rating
Employee Rating

Superior service as well customer service consultants - car wash not working due to freezing temps. Told to stop by anytime for free wash once temps warmed up. More

by HELEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone

Feb 02, 2022

Concordville Subaru responded

HELEN, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Moe Laraki, General Manager

January 31, 2022

Dealership Rating
Employee Rating

I am very much pleased with the service that my car received. my service advisor was extremely customer focused as she kept me informed throughout the process. She was also knowledgeable about suspens More

by Jim Dolceamore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2022

Concordville Subaru responded

Hi, Jim Dolceamore! Thank you for the stellar review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, Moe Laraki, General Manager

January 30, 2022

Dealership Rating
Employee Rating

I was greeted by friendly faces and helpful staff members. I was advised of every step along the way. I have been happy with my Subaru staff since I walked in to by my first Subaru. More

by HB22PD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco

Jan 31, 2022

Concordville Subaru responded

Hi, HB22PD! Thank you for the glowing review. We're delighted to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, Moe Laraki, General Manager

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