Melissa McElwee | Page 36

Sadly, the Subaru Ascent 2020 I bought from this dealer was a lemon. It had electrical problems, a weird gas tank issue, and the roof leaked putting all the bells and whistles in my Ascent into a tailspin. was a lemon. It had electrical problems, a weird gas tank issue, and the roof leaked putting all the bells and whistles in my Ascent into a tailspin. I visited Subaru in this dealership 8 times,one in KY 3 times, and one in Ocala 3 times. My biz partner, who's an Ivy League trained lawyer, finally agreed with me, that if this car wasn't a lemon, there was no hope. The dealer and Subaru stood behind the product, and I am now driving a newer 2022 version. My partner was surprised, but felt they wasted our time in the switch, but at least stood behind the product. I thought they tried, but I guess they weren't making much money, so they sort of burned the bridge over stupid time stuff. I was impressed Subaru stood behind their product. More

by JSEDER Verified Customer Verified Customer

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I have been a customer for many years starting back well before theymoved. I had 2 older Subaru’s that they kept going before I bought a new Subaru. They have always taken care of “her”. They keep you info before theymoved. I had 2 older Subaru’s that they kept going before I bought a new Subaru. They have always taken care of “her”. They keep you informed when they are working on the car, if they find something they inform you & what the cost will be. Can it wait or needs immediate fixing. They send out reminders for oil change with a coupon! When I’ve had a mechanical problem that was going to take extended time to fix they provided a loaner. Their new location is very nice with comfortable seats & amenities while you wait. They keep you informed of their progress. all their employees have been polite & professional. lWould recommend them to any one owns a Subaru. More

by Tori0949 Verified Customer Verified Customer

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The staff here are very friendly and helpful. I appreciate how they help me plan out any work I have done so it is spaced out over time. appreciate how they help me plan out any work I have done so it is spaced out over time. More

by CLAIREVITALE Verified Customer Verified Customer

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Great dealership. Always very responsive and friendly. Service department is effective and timely. The new building is definitely a step up from the old digs! Service department is effective and timely. The new building is definitely a step up from the old digs! More

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Express service was superb! Knowledgeable, friendly and eager staff greeted me, and took care of my problem in less than 45 minutes! eager staff greeted me, and took care of my problem in less than 45 minutes! More

by rdion14 Verified Customer Verified Customer

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I have always received dependable and reliable service. They got me in and out very quickly! They got me in and out very quickly! More

by BARBARA_BONK Verified Customer Verified Customer

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This is my trusted Subaru dealer. Its people are friendly, responsible and reliable. They offer good price for new cars and dependable services. friendly, responsible and reliable. They offer good price for new cars and dependable services. More

by TIMHSUI Verified Customer Verified Customer

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Every service encounter with Concordville Subaru reminds me of the reasons I choose them for my car care. Today was a follow up visit, and they made everything right! Modern autos are complex. Getting repai me of the reasons I choose them for my car care. Today was a follow up visit, and they made everything right! Modern autos are complex. Getting repairs complete, and excellently so is the sign of a superb dealership. Melissa is my service coordinator, and an expert at customer care. Subaru is our family’s anchor auto brand, for safety and driving security. Finding a solid service center at Concordville restored my faith in my Subaru. More

by david@davidedillman.com Verified Customer Verified Customer

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Quick, kind, clean. Service desk is the best. Trust them to take care of my car! them to take care of my car! More

by JMONIGAL Verified Customer Verified Customer

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My car needed both maintenance and state inspection. At 95,000 miles both a complicated repair and all the tests were completed in time so that all work was done in a timely manner. I appreciated being kep 95,000 miles both a complicated repair and all the tests were completed in time so that all work was done in a timely manner. I appreciated being kept informed as to how things were proceeding. Friendly and pleasant people. Thanks from a grateful customer. More

by MPBOWDITCH Verified Customer Verified Customer

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