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Melissa McElwee

Overview Reviews (723) Inventory (228)

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Melissa McElwee

Melissa McElwee | Page 50

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.9

723 Reviews

Overview Reviews (723) Inventory (228)

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English

4.9

723 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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723 Reviews of Melissa McElwee

October 04, 2021

Dealership Rating

Employee Rating

She will call you a smart xxx and a xxxxxx bag for asking a genuine question. She wants you to drive a car in that has a smoking, leaking battery for warranty. When you ask any questions about it she will th a genuine question. She wants you to drive a car in that has a smoking, leaking battery for warranty. When you ask any questions about it she will then cuss you out. Completely unprofessional and out of line. She should be fired. More

by Jess

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Dec 06, 2021 -

Concordville Subaru responded

Jess, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.- Moe Laraki, General Manager

October 04, 2021

Dealership Rating

Employee Rating

They are friendly, helpful and the service was done quick and efficiently. It was very clean and efficiently. It was very clean More

by Horseman

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco, Taylor Thornton

Dec 06, 2021 -

Concordville Subaru responded

Hi, Horseman! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Safe travels! - Moe Laraki, General Manager

October 02, 2021

Dealership Rating

Employee Rating

Flexible staff that arranged a change in appointment at last minute! Positive attitude in service area. last minute! Positive attitude in service area. More

by HDKLINE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jill Quale

Dec 06, 2021 -

Concordville Subaru responded

Hi, HDKLINE! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. Have a great day! - Moe Laraki, General Manager

October 01, 2021

Dealership Rating

Employee Rating

Pleasant and attentive front of shop reps. They Get things done in a timely manner. things done in a timely manner. More

by Jeg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 06, 2021 -

Concordville Subaru responded

Hi, Jeg! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a great day! - Moe Laraki, General Manager

October 01, 2021

Dealership Rating

Employee Rating

Easy to make an appointment, pay attention to detail on my car, willing to make affordable suggestions my car, willing to make affordable suggestions More

by samkop

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zach Catrambone

Dec 06, 2021 -

Concordville Subaru responded

Hi, samkop! We're happy to hear that your positive experience led to a 5-star review. We hope to work with you again soon. Take care! - Moe Laraki, General Manager

September 29, 2021

Dealership Rating

Employee Rating

We bring all of our cars here for everything. Dealership is clean, friendly and professional. is clean, friendly and professional. More

by Rosanne Bloodwell

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 06, 2021 -

Concordville Subaru responded

Hi, Rosanne Bloodwell! Thank you for the 5-star review. We're happy to hear that your positive experiences earned us your loyalty and trust. We hope to work with you again soon. Have a great day! - Moe Laraki - General Manager

September 29, 2021

Dealership Rating

Employee Rating

Always helpful and prompt when getting back to us about information requested. Staff is always polite! information requested. Staff is always polite! More

by Meg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Rodgers

Dec 06, 2021 -

Concordville Subaru responded

Hi, Meg! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again in the future. Take care! - Moe Laraki - General Manager

September 26, 2021

Dealership Rating

Employee Rating

Service tech Melissa is very helpful. She goe above and Service tech Melissa is very helpful. She goe above and beyond about informing you about your vehicle Service tech Melissa is very helpful. She goe above and beyond about informing you about your vehicle More

by KHADDEM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Moe Laraki, Maddy Davis, Tim Raysor

Dec 06, 2021 -

Concordville Subaru responded

Hi, KHADDEM! Thank you for the high rating. We're happy to hear that working with Melissa elevated your experience with us. We hope to work with you again in the future. Take care! - Moe Laraki - General Manager

September 25, 2021

Dealership Rating

Employee Rating

Always prompt, efficient and reliable. Great service as always from staff and mechanics. Can not say enough good things about this dealership. always from staff and mechanics. Can not say enough good things about this dealership. More

by MDINGLER47

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper

Dec 06, 2021 -

Concordville Subaru responded

Hi, MDINGLER47! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope you have a great day! - Moe Laraki - General Manager

September 24, 2021

Dealership Rating

Employee Rating

I recently had my car inspected. I was told it would take 90 minutes. Ninety minutes later it was finished. The service was explained to me. I received a free car wash and I was on my way. Everything was ver 90 minutes. Ninety minutes later it was finished. The service was explained to me. I received a free car wash and I was on my way. Everything was very professional. More

by MPREED

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 06, 2021 -

Concordville Subaru responded

Hi, MPREED! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to working with you again in the future. Take care! - Moe Laraki - General Manager

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