Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 54

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

September 02, 2021

Dealership Rating
Employee Rating

The people are great, but all their estimated wait times were more than doubled. I was there for 4 hours and I had a $5 that they forgot to take off. More

by JANET715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Concordville Subaru responded

JANET715, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

August 31, 2021

Dealership Rating
Employee Rating

Melissa is always so helpful and fixes or answers any concerns I have. This visit was for my inspection easy enough but I had issues with my passenger side window Melissa knew what to do. Thank You More

by DARRELL_SPENCER01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Concordville Subaru responded

Thank you for the 5-star review, DARRELL_SPENCER01! We're happy to hear that Melissa was able to assist with your side window's issues. Please let us know if there's anything else we can help you with. Safe travels!

August 31, 2021

Dealership Rating
Employee Rating

The service center is ALWAYS wonderful. They were efficient, courteous & very pleasant. I also asked to speak with a salesman there (just for a consultation) and it was immediately arranged and the s More

by LEEG451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Still

Sep 01, 2021

Concordville Subaru responded

Thank you for the positive review, LEEG451! We're happy to hear that you've had consistently positive experiences with our services. We look forward to working with you again in the future. Have a good day!

Sep 01, 2021

LEEG451 responded

Thank you all!

August 31, 2021

Dealership Rating
Employee Rating

we have found the concordville subaru service department to be well organized completes work as scheduled and work performed correctly. the service folks are extremely pleasant to work with. More

by DDECOLA485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Concordville Subaru responded

Hi, DDECOLA485! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. Safe travels!

August 28, 2021

Dealership Rating
Employee Rating

never had a problem.always completes task. I think a twenty five word minimum is more annoying than any thing else about this survey lol More

by MIDDLETONLANDSCAPING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco, Taylor Thornton

Dec 06, 2021

Concordville Subaru responded

Thank you for the 5-star review, MIDDLETONLANDSCAPING! We hope you have a wonderful day. We look forward to working with you again soon. Sincerely, Moe Laraki - General Manager

August 27, 2021

Dealership Rating
Employee Rating

Brought our Subaru into dealership for first service interval recommendation. The service employees were quite responsive and experience was exceptional. Definitely recommend their service options. More

by BROTHERSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Catrambone, Taylor Thornton

Aug 30, 2021

Concordville Subaru responded

Thank you for the high rating, BROTHERSR! We're happy to hear that you left the dealership satisfied with our services and that we have earned your recommendation. Take care!

August 26, 2021

Dealership Rating
Employee Rating

Customer service specialists are pleasant and courteous along with knowledgeable. I have never had a bad experience. They earned my trust early on with their professionalism. More

by KSMITH513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2021

Concordville Subaru responded

Thank you for the 5-star review, KSMITH513! Your loyalty and trust mean the world to us. We look forward to your next visit. Take care!

August 26, 2021

Dealership Rating
Employee Rating

Melissa is amazing. I have worked With for about 5 years. Some details of the work got missed but they usually do. Not detail oriented More

by Doug Meis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2021

Concordville Subaru responded

Doug Meis, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

August 25, 2021

Dealership Rating
Employee Rating

The atmosphere is always engaging. Someone is always ready to lift the glass doors to admit me. The staff that ask the purpose of the visit are cheery and want to be sure all my concerns are addressed. More

by JHKAMAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Catrambone

Aug 26, 2021

Concordville Subaru responded

Thank you for the high rating, JHKAMAND! We're happy to hear that you left the dealership satisfied with our services. Safe travels!

August 24, 2021

Dealership Rating
Employee Rating

Professional and friendly! Always a smooth experience! You should not require a 25 word min…I’ve tried 10’times to send a nice note More

by MELISSACUNNINGHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Concordville Subaru responded

Thank you for the high rating, MELISSACUNNINGHAM! We're delighted to hear that you left the dealership satisfied with our services. Please let us know if there's anything else we can help you with. Have a wonderful day!

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