Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 59

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

July 30, 2021

Dealership Rating
Employee Rating

So far my Subie has always passed inspection, so no real opportunities for hassle yet. But they are always pleasant, they let me know when things are close to failing, and they've never tried to push any un More

by DTRIONFETTI
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Aug 02, 2021

Concordville Subaru responded

Thank you for the glowing review, DTRIONFETTI! We're happy to hear that you are satisfied with our services. Have a great day!

July 30, 2021

Dealership Rating
Employee Rating

Can’t seem to get things right. Came back 3 times for a problem they caused when they inspected my car. Going back to my regular mechanic after the warranty is up. More

by Camryguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 04, 2021

Concordville Subaru responded

Camryguy, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 30, 2021

Dealership Rating
Employee Rating

Excellent customer service, experienced and caring techs, great mgmt team. I highly recommend this dealership. They baby and care for my BRZ the way I do. More

by Whosethis1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Scannapieco

Jul 30, 2021

Concordville Subaru responded

Hi, Whosethis1212! We're ecstatic to hear that your satisfaction with our services has earned us your recommendation. We hope you have a great day!

July 29, 2021

Dealership Rating
Employee Rating

I can’t say much about the dealership, But,I can say that the service department is the best. Many of the people in the service department go above and beyond for me and hopefully other customers. I know ex More

by ksurk57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2021

Concordville Subaru responded

Thank you for the high rating, ksurk57! We're ecstatic to hear that you left the dealership satisfied with our services. We hope to work with you again soon.

Aug 20, 2021

ksurk57 responded

Unsubscribe me from your emails please thanks

July 29, 2021

Dealership Rating
Employee Rating

Ken Cooper in service is very helpful and knowledgeable about subaru. When I ask a question he gives me the answer. Also he is very professional. More

by LADYS0527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Ken Cooper

Jul 30, 2021

Concordville Subaru responded

Thank you for the 5-star review, LADYS0527! We're happy to hear that working with Ken has elevated your experience with us. We look forward to working with you again soon. Take care!

July 28, 2021

Dealership Rating
Employee Rating

The concordville Subaru dealership is the best dealership I have ever dealt with. The three advisors are excellent! Melissa, Ken, and Mark are the best. Nothing is ever too much for them to help you with. I More

by HEWACKERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Ken Cooper

Jul 29, 2021

Concordville Subaru responded

Hi, HEWACKERMAN! Thank you for the high rating. Melissa, Ken, and Mark are valuable members of the team, and we'll surely share your kind review with them. We hope to work with you again soon. Have a good day!

July 27, 2021

Dealership Rating
Employee Rating

Everyone at Concordville was great, especially Melissa. Thank you! The rest of this review is meant to make the 25 word minimum. you should fix this requirement as it’s a pain. More

by MICHAEL.HAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Concordville Subaru responded

Hi, MICHAEL.HAMER, thank you for the high rating. We're glad to hear that you had a good experience working with Melissa and the team. If there's anything else we can help you with, please give us a call. Safe travels!

July 27, 2021

Dealership Rating
Employee Rating

Melissa is a knowledgeable gem. The mechanics- spot on. My new car seemed new again! I can now get on with summering a happy girl! More

by NBBDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Concordville Subaru responded

Hi, NBBDON! Thank you for the 5-star review. Melissa is a valued member of the team, and we will surely pass your kind words on to her. We hope you enjoy your summer, and we look forward to working with you again soon!

July 27, 2021

Dealership Rating
Employee Rating

They really went above and beyond when my car broke down and had to be towed in. Melissa made sure my car was received from the tow truck and managed to arrange to have it fixed the same day and got me back More

by am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Concordville Subaru responded

Hi, am! We're delighted to hear that Melissa's expertise and customer service earned us a 5-star review. If there's anything else we can help you with, please do let us know. Safe travels!

July 26, 2021

Dealership Rating
Employee Rating

Extremely pleased with the Service Departmentcrew that I Extremely pleased with the Service Department crew that I came in contact with on my recent service visit for my '18 Legacy!!! Thanks so much. More

by Huffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Brennan , Zach Catrambone

Jul 27, 2021

Concordville Subaru responded

Hi, Huffy! Thank you for taking the time to leave us a positive review. We're happy to hear that you were satisfied with the services done on your '18 Legacy. We look forward to working with you again. Have a good day!

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