Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 58

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

August 05, 2021

Dealership Rating
Employee Rating

Polite, friendly staff. Even though busy, stayed on schedule. My car was there for a recall, and they suggested an oil change while my car was there, as I was due soon for the oil change. More

by JMLOWTHERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Aug 06, 2021

Concordville Subaru responded

Thank you for the high rating, JMLOWTHERT! We're happy to hear that we were able to help with your oil change. Please let us know if there's anything else we can help you with. Safe travels!

August 03, 2021

Dealership Rating
Employee Rating

Excellent service! The service team is extremely friendly and attentive. The waiting area was comfortable and the WI-FI was excellent. Scheduling was easy. I would suggest maybe providing a 24 hour More

by edmundg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Aug 04, 2021

Concordville Subaru responded

Thank you for the 5-star rating, edmundg! Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

August 02, 2021

Dealership Rating
Employee Rating

Concordville Subaru has been our family's car dealership since 2008 and 10 Subarus ago. While all the staff shows an eagerness to help and the Service Dept is stellar, Moe is the reason we've not looked for More

by rhart
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Laraki, Anthony Cappello, Jill Quale, John Shields , Zach Catrambone, Josh Lupo Sr., Craig Reichert, Lauren Scannapieco

Aug 02, 2021

Concordville Subaru responded

Hi, rhart! We're honored to hear that you have allowed us to serve you and your family for over a decade now! Moreover, Moe is a valued member of the team, and we'll happily share your kind review with him. We look forward to working with you again soon!

August 01, 2021

Dealership Rating
Employee Rating

Service was prompt, completed as advertised, delivered on schedule and they even took care of a loaner. I would go back for any service necessary. More

by Greghartlaub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco, Taylor Thornton

Aug 02, 2021

Concordville Subaru responded

Hi, Greghartlaub! We're delighted to hear that we have earned your trust. We look forward to working with you again soon. Take care!

August 01, 2021

Dealership Rating
Employee Rating

The service department is always courteous and respectful. They explain in detail answers to any and all questions. I am never hesitant to go to there for my service on my car. More

by DHORSEY4FH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Catrambone, Ken Cooper

Aug 02, 2021

Concordville Subaru responded

Thank you for the high rating, DHORSEY4FH! We're happy to hear that you have had positive experiences with us. Have a great day!

August 01, 2021

Dealership Rating
Employee Rating

Always on time. Employees are the best. I would never go anywhere else to have my Outback serviced. They make you feel like you are family! More

by MDINGLER47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Ken Cooper

Aug 02, 2021

Concordville Subaru responded

Thank you for the glowing review, MDINGLER47! We're delighted to hear that we have earned your trust and loyalty. You are family here. Have a great day!

August 01, 2021

Dealership Rating
Employee Rating

Staff is nice, thorough and considerate of my time and needs. They are so welcoming to my dog too. I love that they wash my car every time More

by SMLYFCDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Cooper

Aug 02, 2021

Concordville Subaru responded

Thank you for the high rating, SMLYFCDR! We're happy to hear that you are satisfied with our team's expertise and customer service. We hope you have a great day ahead!

July 31, 2021

Dealership Rating
Employee Rating

One problem. I bought and Paid for a liner for the back seat of my sedan. I have yet to be notified if it has come in. More

by lfireng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Concordville Subaru responded

lfireng, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 31, 2021

Dealership Rating
Employee Rating

Representatives are very cordialService department is Representatives are very cordial Service department is excellent The service was completed in very short time and to my complete satisfaction Would More

by GDIMARTINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco, Taylor Thornton

Aug 02, 2021

Concordville Subaru responded

Thank you for the 5-star rating, GDIMARTINI! We're happy to hear that your positive experience with us has earned us your recommendation. Have a good day!

July 31, 2021

Dealership Rating
Employee Rating

The maintenance dept. and it's associates do a great job. As in everything there is room for improvment. Their customer service is exelent and courteous. More

by MELENDEZ.JOHNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco, Taylor Thornton

Aug 02, 2021

Concordville Subaru responded

Thank you for taking the time to give us a positive review, MELENDEZ.JOHNNY! Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

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