Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 60

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

July 25, 2021

Dealership Rating
Employee Rating

This dealership is wonderful. The customer service is what it should be treating customers with respect and kindness. The service is always fantastic. They are direct and clear in explaining what needs t More

by PASGRN1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Concordville Subaru responded

Thank you for the stellar rating, PASGRN1212. Here at Concordville Subaru, customer satisfaction is our #1 priority. We hope to work with you again soon!

July 24, 2021

Dealership Rating
Employee Rating

John Shields is the best! Always a great experience dealing with him. Entire staff is pleasant and accommodating. I’ve recommended Concordville Subaru numerous times. More

by JULES1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Laraki, John Shields, Tim Raysor, Mark Rodgers, John Brennan , Zach Catrambone, Ken Cooper, Lauren Scannapieco, Taylor Thornton

Jul 26, 2021

Concordville Subaru responded

Thank you for your stellar review and recommendations! These are of utmost importance to us. Moreover, we'll definitely let John know about your kind review. If there's anything else we can help you with, please do not hesitate to let us know. Have a great day!

July 24, 2021

Dealership Rating
Employee Rating

We have been a valuable customer for many years and never been disappointed. We love our Forester and this one is number 6. Don’t think we will have any other family car. More

by JDM817
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Laraki , Rich Allen, Josh Lupo Sr.

Jul 26, 2021

Concordville Subaru responded

Hi, JDM817! Congratulations on your new Forester, and thank you for continuing to choose Concordville Subaru. Your trust and loyalty mean the world to us. We look forward to your next visit. Till then, we hope you enjoy your new ride!

Jul 26, 2021

JDM817 responded

Your welcome. Highly deserved.

July 23, 2021

Dealership Rating
Employee Rating

Prompt, professional, friendly service crew. My car was serviced and returned to me clean and in a timely manner. Thank you all for your good customer relations. More

by Chuckbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Ken Cooper

Jul 26, 2021

Concordville Subaru responded

Hi, Chuckbean! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. Have a great day!

July 22, 2021

Dealership Rating
Employee Rating

The service advisor, Melissa was very helpful, knowledgeable & communicated well. Appreciate loaner. I like how efficient the service center runs even when extremely busy. Everyone working togethe More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Concordville Subaru responded

Thank you for the high rating, Deb! We're happy to hear that Melissa was able to help elevate your experience with us. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. Safe travels!

July 22, 2021

Dealership Rating
Employee Rating

They are the very best Subaru agency.My sixth personal They are the very best Subaru agency. My sixth personal vehicle.Honest, reliable, friendly. Far superior to their local competition in quality, produ More

by HDYESNER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Concordville Subaru responded

Hi, HDYESNER1! Thank you for the stellar rating and for continuing to choose Concordville Subaru. Safe travels!

July 20, 2021

Dealership Rating
Employee Rating

Very polite, responsive Service Department. Very little staff turnover and often am greeted by name. They do good work and follow up well. Highly recommend More

by KANDTMCDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Ken Cooper

Jul 21, 2021

Concordville Subaru responded

Thank you for the high rating, KANDTMCDON! Your recommendation means the world to us. We look forward to your next visit. Have a great day!

July 19, 2021

Dealership Rating
Employee Rating

Clean , friendly and fair. I will definitely revisit this dealership. Melissa and Lauren we incredible awesome, Thanks to those two young ladies and the general manager . I’ll definitely revisit this dealer More

by COLALIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Catrambone, Lauren Scannapieco, Taylor Thornton

Jul 20, 2021

Concordville Subaru responded

Hi, COLALIPS! We're delighted to hear that Melissa and Lauren's customer service led to a 5-star experience with us! We look forward to your next visit. Have a great day!

July 17, 2021

Dealership Rating
Employee Rating

Not satisfied at all. Have a call in to the general manager. Waiting for a response. 4 visits for same issue. Work described to me was not done. More

by LisaN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Ken Cooper, Lauren Scannapieco

Jul 19, 2021

Concordville Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 17, 2021

Dealership Rating
Employee Rating

Always a nice experience. All aspects of dealership is friendly, knowledgeable, and very accommodating. My maintenance was done quickly, and everything done during this service call was thoroughly explain More

by GEORGE5817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Catrambone, Lauren Scannapieco

Jul 19, 2021

Concordville Subaru responded

Thank you for taking the time to give us your positive review, GEORGE5817! We're happy to hear that our team were able to provide excellent customer service. Safe travels!

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