Melissa McNeill | Page 6

I called the center at 9:00 am with a possible problem with my starting battery for my Prius. I dropped my car off at 10:00am hoping that the problem would be diagnosed and solved by 12:30 pm when I neede with my starting battery for my Prius. I dropped my car off at 10:00am hoping that the problem would be diagnosed and solved by 12:30 pm when I needed to leave on a trip. Not only did they solve the problem (new starting battery needed), but it was installed and I was ready to go on time. Their customer dropoff and pickup service was on time as well, so I was able to get on the road to my parents house in western PA to celebrate their 94th and 95th birthdays! Thanks!! More

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If you would like great service and having your car coming out running like new, and if it's not a new car Well this is the place to take it. Haltermans Toyota Dealership friendly team members goes a l coming out running like new, and if it's not a new car Well this is the place to take it. Haltermans Toyota Dealership friendly team members goes a long way with great service just can't be beat. More

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Don't waste your money on their Express Detailing. There is NO detail associated with this service!! I didn't expect the car to be perfect because it was an "express" detailing, but for $38.11, I ce There is NO detail associated with this service!! I didn't expect the car to be perfect because it was an "express" detailing, but for $38.11, I certainly expected more than a poor vacuuming job and basic car wash. When I picked up the car they told me that as a courtesy at no extra charge they "tried" to get some of the bugs off of the front. When I dropped the car off, I explained that I had some marks on the interior roof that I would appreciate them trying to get out. I assumed that they wiped down the interior as part of a "detailing," but foolish me, they don't touch the interior except to wipe the windows and vacuum. Even the vacuum job was not complete. Save your money and go to Sparkle Car Wash. For $15 you'll get the same service, including them wiping down the interior doors and seats. More

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I gave all 5-great ratings because they delivered exactly I gave all 5-great ratings because they delivered exactly what they promised, that when I come in for service I will get in & out promptly and I gave all 5-great ratings because they delivered exactly what they promised, that when I come in for service I will get in & out promptly and it won't cost me a dime. Very friendly staff. Some dealerships are terrible once they made the sale, not here. Sincerely, Bill Thompson More

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I have given this dealership/service department such an excellent rating because from the initial time I went to purchase my Mitsubishi, i have found everyone kind, courteous, professional and helpful. I excellent rating because from the initial time I went to purchase my Mitsubishi, i have found everyone kind, courteous, professional and helpful. I have never dealt with a service department as professional and capable as I have found with Halterman's; and I have been driving almost 50 years and had many cars. I will and have recommended this dealership more than once since buying my current vehicle there. More

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Melissa and her staff really listen and help ease you Melissa and her staff really listen and help ease you concerns . Great customer service.I would not let anyone else take care of my 2011 rave4. Melissa and her staff really listen and help ease you concerns . Great customer service.I would not let anyone else take care of my 2011 rave4. More

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Mellisa is always a joy. Greats me by name. She is a great asset to your dealership. The work is done to my request. Quickly and neatly. great asset to your dealership. The work is done to my request. Quickly and neatly. More

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Update: I was contacted by John Tait about my review. I agreed to come in to Haltermans to have the break problem checked. He was super friendly and made sure we were taken care of promptly. Unfortunately agreed to come in to Haltermans to have the break problem checked. He was super friendly and made sure we were taken care of promptly. Unfortunately we still have not resolved the brake squealing problem that is now occurring on my vehicle which is why I am still giving a 3 for quality of service and a 4 on overall experience. However, Tait is now going to replace the brake pads and see if the problem can be solved using this method. I am much much happier with the service and will be continuing to use Haltermans in the future. I have used Halterman's Toyota for all the maintenance on my 2007 Toyota Yaris since I purchased it at the dealership. When receiving service I normally leave my vehicle for the day with the company. However, I needed an inspection and when I called they stated that the only available days for a service appointment were a Thursday or Friday of that week, I discussed with the service center that I absolutely positively needed my vehicle back by 11 or 12 as I had several meeting with various people due to the fact that my wedding was that weekend. i was ASSURED that this would not be a problem and I made an appointment for 830 am Thursday morning. When I arrived at 830 I was told my appointment was not until 930, I found this very strange and proceeded to tell the service staff that I had purposely made an 830 appointment and that I needed my vehicle back by no later than 12. I was informed that this would not be a problem even with the 930 appointment. I did not hear from Halterman's again. At 11:30 I called and asked if my vehicle was completed they said it would be done in 30-45 minutes. I arrived at Halterman's at 12:30 and asked for my vehicle. I was informed it was not even started. They pulled my vehicle and did the inspection at 130 pm I was informed that my rear breaks failed and that it would be several more hours to complete. First off how does it take this long to do a simple inspection? Second less than a month previous I had my 100,000 mile inspection, why was I not informed of this than? To mitigate the almost 2 hour past due inspection time I was informed if I brought the vehicle back they would wave the inspection charge. I made the mistake of attempting to come back again, I made an 8 am appointment for my rear brakes on the following Saturday. I was informed that rear breaks should take less than 2 hours and I would be out of the dealership way before noon. AGAIN I stated I needed to leave by noon, as I had a family event. I waited 3.5 hours and at 11:30 asked about my vehicle AGAIN they had not even started it. This time it was almost 2pm before my vehicle was completed. There seems to be a massive inability for this company to preform general service in a timely manner. Also their is a lack of communication about which customers have waited for obscene amounts of time for a simple service such as breaks. All in all it took over 11 hours for me to get my breaks changed. More

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Although I moved to NYC, I still bring my car to Haltermans. I'm always greeted by Melissa with a huge smile and a warm greeting. They're efficient and I have no worries while I'm driving back to NY Haltermans. I'm always greeted by Melissa with a huge smile and a warm greeting. They're efficient and I have no worries while I'm driving back to NYC. It's worth the 2hr commute. More

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All service representatives and technicians go out of his/her way to make a customer feel as though he/she was at home. Truly, a remarkable team geared towards getting it done right, the first time! his/her way to make a customer feel as though he/she was at home. Truly, a remarkable team geared towards getting it done right, the first time! More

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