Melissa McNeill | Page 5

Very Happy with the Dealership and all Its staff All the staff did a great Job and the sales person Ray did a wonderful job showing us all the Vehicals and after We choose the Vneza He did a great All the staff did a great Job and the sales person Ray did a wonderful job showing us all the Vehicals and after We choose the Vneza He did a great Job how the Car worked etc..and the Nick The Sales manager came up with a good price and did some extra's ... also Ray showed us the Service Department and the staff...Also I think it was[ Anthony] Sorry forgot His name . He did a wonderful job trying to sell us other products but we didn't want at this time ... I guess someday I should look into other options for extenting the Warrenty. etc... I think that a Car made by Honda should last at least 10 Years before any big problems.. He was very plesant .. and all the personal did a excellant Thanks for the great relief of the Stress of going from 10 other dealers ..all kinds of suv's and ect...Leland and Shirley MacLeod More

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Excellent Service - Thanks Melissa. Excellent, honest analysis of repair requirements. Very professional Team service. Also, appreciated the follow-up outro comments when leaving. Kee Excellent, honest analysis of repair requirements. Very professional Team service. Also, appreciated the follow-up outro comments when leaving. Keep up the good, professional work. More

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Expectations and word NOT kept....... After scheduling an appointment for the vehicle I purchased on May 10, 2014, and driving 135 miles o/w, only to find out that all the issues discussed After scheduling an appointment for the vehicle I purchased on May 10, 2014, and driving 135 miles o/w, only to find out that all the issues discussed on the phone with sales manager were not going to be taken care of at all. I was told on the phone by Tracey that yes we would see what we could do to take care of all issues in question. 1) maintainance required light was on, they said due to needing an oil change, they would see if they did one if not that would be taken care of and the light reset. 2) The back hatch door did not lock with key or remote, they would also see about fixing that. 3) And the a c was not continually blowing cold air, they would also check that. 4) CD player did not work. and again they said they would see about fixing that as well. 5) to do the state inspection.she said no problem..We will do our best to get these things fixed for you, and not with the cost on me. When I test drove the car I specifically asked about each one of these issues and was told "oh yes that works, of yes that works oh yes yes yes...Arriving at Halterman's at 10:55 on Friday the 13th of June, I checked in with Tracy and she directed me to service. I checked in went over all issues with service manage Melissa, also informing her that I had to put new tires on the car so it would pass inspection and that I needed an alignment. I asked the cost of that, and told her I would let her know. After about 15 minutes, I informed her to go ahead with the alignment, knowing that I would be paying for that. After the car was in the shop for several hours, Melissa came out and went over the issues in question with me, and then she quoted me the prices for each repair. They were not going to fix anything unless I paid for it myself. My car sale was an as is sale, however I addressed all things listed above in my test drive and was assured they would be addressed and taken care of. After leaving Halterman's at almost 5:30 pm, got onto the highway to come home, the car kept pulling to the right just as it did before the alignment was done. I called and talked to Matt a sales manager, and told him, now he was the last person I spoke to before leaving the dealership and he was in disbelief, I said "ok, it is 135 miles o/w to your place and $35.00 in gas and I was not going to come back for this and it should have been done right the first time." What can we do? Matt took my number and said he was sending a text message saying that after I have it checked locally to let him know how it was dianogsed, and we would go from there. Now I realize this was an as is sale, but all the issues were brought to the attention of the salesman Luis and he said they would be taken care of. This is not to mention that there was no owners manual in the car either. As it stands they did noting but change the oil and charged me for it, and do the alignment whick I paid for too, and it isn't even right. I DO NOT recommend this service department to ANYONE for repairs. They did not follow through with anything that was addressed and what they did do is not correct and needs to addressed again. Oh yes, they do all the right things to get you to buy, but when it come to what they say they will take care of is two different stories. I think that I will also report this to the Better Business Department just so they have it on file.If I am scoring their completion of their customer satisfaction. I give them a 1 with 10 being the highest on the scale. ;0 More

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Professional Service Experience This was my first time getting my Rav4 serviced here at Haltermans and It was a very pleasant experience. I had been recommended to bring my Rav4 here This was my first time getting my Rav4 serviced here at Haltermans and It was a very pleasant experience. I had been recommended to bring my Rav4 here when I mentioned I was having a problem with it. They were very courteous from the moment I drove into the service center with a warm welcome from the staff as well as the manager. I left feeling very satisfied with knowing they knew exactly what my needs were. I was in and out in a very short period, in time to go off to work. I had a very thorough checkup and Melissa and John Tait kept me informed as they were performing the service. All the staff were so friendly and smiling with other customers as well as I waited in the waiting room. The girls at the checkout set me up with my follow up appointment making sure it was in my best interest for a time and date. Very nice. Very professional. Thank you Nancy Bittner More

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My service experience was awesome. Melissa Betsock was very knowledgeable and courteous. She got me out quickly. Melissa is very customer focused and goes above and beyond her call of duty always. very knowledgeable and courteous. She got me out quickly. Melissa is very customer focused and goes above and beyond her call of duty always. More

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From the beginning Halterman has been working with me. Melissa Betsock is one of the most friendly person you ever want to meet. She is very professional and shows great concerns for your car. The time sp Melissa Betsock is one of the most friendly person you ever want to meet. She is very professional and shows great concerns for your car. The time spended is worse it, because you know it is always done right. She tells you right away what the problem is, the cost and if it is needed to be fix right away. You don't feel like your beinging jerked around with the price or pressured.I feel very comfortable dealing with Halterman and some of their staff I have done business with like Mark Leighton and Eric Goodwine. Mark Leighton was there for me when I needed a new car in the beginning, he put my mind at ease and help walk me through the steps. Eric Goodwine was the one who help me learn about my car and became very comfortable with it. He is like the son I never had, very polite and professional. The service is Excellent, whether your buying a car or having service done. My daugther also purchased a car from them. More

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Melissa was responsive and very articulate explaining what was needed and how long it would take. Her kind and professional mannerisms made it a pleasure to spend my time at this location. I would recomm what was needed and how long it would take. Her kind and professional mannerisms made it a pleasure to spend my time at this location. I would recommend her service with confidence to anyone I know. Thank you for your efforts. More

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This review is for a 2014 Toyota Tundra I purchased from Rodney Wilson. I have purchased 8 Toyota's from Halterman's with the last 4 from Rodney. I continue to return to Halterman's because of all my experi Rodney Wilson. I have purchased 8 Toyota's from Halterman's with the last 4 from Rodney. I continue to return to Halterman's because of all my experiences, wether the service department or showroom sales has been great. I tell my friends to go to Halterman's if they want a good deal and for their vehicle to be well taken care of in the service department without being ripped off. Rodney doesn't pressure me into buying, which I like. Eight vehicles from Halterman's and I know number 9 will be soon. My thanks to Rodney and all the staff. More

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Since changing dealership and servicing of my vehicles at Haltermans my experience has been nothing but great. The staff is very courteous, professional and easy to talk to and I am confident I am getting Haltermans my experience has been nothing but great. The staff is very courteous, professional and easy to talk to and I am confident I am getting the service I can depend on. More

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Hi my name is Rich and last week while browsing auto trader i found my dream truck which was being sold by Halterman's for $31,500 it is a 2007 chevy silverado 2500HD duramax diesel z71. i am about 2 ho trader i found my dream truck which was being sold by Halterman's for $31,500 it is a 2007 chevy silverado 2500HD duramax diesel z71. i am about 2 hours from the location with no traffic. So i made a trip to the bank and withdrawed 31,000 to make a deal and drive home my new truck. I called before i left to assure they still had it and to ask a few questions about the vehicle. Everything checked out and they said they would get it ready for me. As i arrive i see it hooked up to a 24+ foot 5th wheel travel trailer and the salesman says they will not seperate the truck and trailer and it has a price tag for the combo of 50,000.At no point on the ad did it say anything about the camper. So i go inside talk to manager and tell him i have cash in hand ready to purchuse the truck, he said their is nothing he can do. So i left not a happy customer. 3 days later a lady calls and says "Rich i have great news we will sell the truck seperate now!,the new price is 36,500" i dont see how they can just change their prices around and try and fool people. something should be done about this,tottaly poor business thanks Rich More

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