Melvin Alston | Page 31

Excellence in Customer Service We returned to Jim Hudson Lexus to purchase our second new car for two primary reasons. First, the staff is exceptionally professional as exemplified We returned to Jim Hudson Lexus to purchase our second new car for two primary reasons. First, the staff is exceptionally professional as exemplified by Mr. Darryn Russ. He was attentive to our needs as a customer, listened for understanding, and provided options that allowed us to obtain the best combination of features we wanted in our car. Our second reason for returning to this dealership, is Mr. Alston in the Service Department commitment to ensuring our cars received the services they needed to keep them running in tip top shape. He knows our cars like if they were his own. He provided accurate descriptions of the service need and time to accomplish them to maximize our resource, both money and time. Each member of the Jim Hudson Lexus with whom we interact treats us with courtesy and respect. More

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Best Service ever I was having trouble with my car vibrating when I applied the brakes going downhill. Was able to get my 2010 RX350 in the next service day. They che I was having trouble with my car vibrating when I applied the brakes going downhill. Was able to get my 2010 RX350 in the next service day. They checked out my car, serviced it and installed new front brakes, Melvin Alston is my go to guy in the service department. More

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80K mile service I always have a great experience with the service department. They are very helpful and considerate of my needs and requests in providing me with a lo I always have a great experience with the service department. They are very helpful and considerate of my needs and requests in providing me with a loaner. More

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Service I took my Lexus in for the 20,000 mile service. They found a couple of issues I had actually forgotten to mention and were able to fix it and have it I took my Lexus in for the 20,000 mile service. They found a couple of issues I had actually forgotten to mention and were able to fix it and have it back to me still in the timeframe promised. The service is always top notch. Also dealt with Liz when picking up my car and she was right on top of everything. So impressive. More

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Excellent service Customer service was great. My experience from the moment I got out of the car until I was getting back into the vehicle was wonderful. The snack bar Customer service was great. My experience from the moment I got out of the car until I was getting back into the vehicle was wonderful. The snack bar was well stocked and clean. More

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Very Accommodating The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to my car. More

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I received punctual and excellent service I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 4 I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 450H was serviced. I was greeted by Mr. Melvin Alston. He is always pleasant and professional. In his office, he explained the required service and completed the form for a loaner car. When my car was ready, he called and I returned. In Mr. Alston's office, he reviewed the invoice and inspection results with me. I paid and Mr. Alston directed me to my clean car. More

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First class service Other dealerships could learn from how Jim Hudson Lexus runs their service department. They under promise and over deliver when saying when the car s Other dealerships could learn from how Jim Hudson Lexus runs their service department. They under promise and over deliver when saying when the car should be ready and don’t tend to “find something” every visit. I actually returned to Jim Hudson Lexus to purchase a car this year, and a big reason was their service department. More

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Always excellent service at Lexus Staff is always professional, knowledgeable and very helpful. Parts had to be ordered for my service and I wAs kept informed as to arrival and the in Staff is always professional, knowledgeable and very helpful. Parts had to be ordered for my service and I wAs kept informed as to arrival and the installation. Staff was very accommodating and provided a curtesy vehicle. I am always pleased with the service and with professional manner in which I am treated. I have been a customer since 2005. More

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Great Service Had a great experience as always friendly environment courtesy I been to places that treat you like a number but here you're treated like family smili Had a great experience as always friendly environment courtesy I been to places that treat you like a number but here you're treated like family smiling faces and friendly place my car service went well thank you Jim Hudson Lexus More

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