Melvin Gawley | Page 44

Oil Change and Checkup .It was convenient setting up the appointment. I appreciated the quick service as we couldn't be without the car for long. Thorough review of the car .It was convenient setting up the appointment. I appreciated the quick service as we couldn't be without the car for long. Thorough review of the car as well. More

by SSCHEMM Verified Customer Verified Customer

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On time service, well done. I was (am) completely satisfied. Periodic oil service. Please see above comment. People involved friendly and service prompt. Will continue to use Honda of Ames service center in the Periodic oil service. Please see above comment. People involved friendly and service prompt. Will continue to use Honda of Ames service center in the future. More

by DSTUART1 Verified Customer Verified Customer

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service of my honda fit Timely excellent service. Easy to get an appointment. In between services the dealership is happy to check my tires and add air. My one complaint a Timely excellent service. Easy to get an appointment. In between services the dealership is happy to check my tires and add air. My one complaint about my Honda Fit is that the tires lose air More

by Leksell Verified Customer Verified Customer

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Honda of Ames They have always treated us good and I don’t take my vehicles any place else. They complete my service in time specified and call me when my vehicle i They have always treated us good and I don’t take my vehicles any place else. They complete my service in time specified and call me when my vehicle is ready. Great group of guys. More

by ASHANNON465 Verified Customer Verified Customer

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Good. Job We have had nothing but good experiences at the Honda dealership, from buying cars to putting on a window wiper. Mel is very through, knowledgeable a We have had nothing but good experiences at the Honda dealership, from buying cars to putting on a window wiper. Mel is very through, knowledgeable and leaves no detail go undone.. The service department in general keeps you notified of the progress of their work and any changes that may occur.. They are also very timely. More

by J2PMKP Verified Customer Verified Customer

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Great Service Team, Not a fan of sales team tactics Melvin and his crew have always done a good job maintaining my vehicles purchased at Honda of Ames. Will keep coming back as long as the standard of e Melvin and his crew have always done a good job maintaining my vehicles purchased at Honda of Ames. Will keep coming back as long as the standard of excellence continues in the future. More

by BRENTHONNOLD Verified Customer Verified Customer

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Experience Great! These guys are good. I have had Mel do a few things for free even! I have bought four cars from this dealership and have known them for 20 year Great! These guys are good. I have had Mel do a few things for free even! I have bought four cars from this dealership and have known them for 20 years. More

by artim Verified Customer Verified Customer

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Fine service Mel and Josh see that friendly, quality service has been provided to us each time we have been at Ames Honda. They are a definite cut above any other Mel and Josh see that friendly, quality service has been provided to us each time we have been at Ames Honda. They are a definite cut above any other dealership where we have received service. More

by JOHNHSTITES Verified Customer Verified Customer

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No new car smell! Car smelled like mouse urine for the first two years! After repeated visits finally asked them to change cab filter and smell is completely gone at a Car smelled like mouse urine for the first two years! After repeated visits finally asked them to change cab filter and smell is completely gone at a cost of $60.00 to me! More

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Great Experience and Customer Care Based on my experience before and after purchasing the vehicle I'm satisfied and confident that Honda of Ames will be my first stop and recommendation Based on my experience before and after purchasing the vehicle I'm satisfied and confident that Honda of Ames will be my first stop and recommendation to others when looking for another vehicle. Be sure to ask for Tom Mitchell, he will treat you well! My family had been on the hunt to replace our existing minivan with something newer, more reliable and modern safety technology. We stopped by the Ames dealership and worked with Tom to find the right vehicle for our family. Unfortunately at the time the dealership did not have what we were looking for so we continued looking around the Des Moines area. We spent time at multiple dealerships talking with over 10 different sales representatives and found ourselves disappointed and defensive as the salesman seemed more interested in quickly getting us into a vehicle and off the sales lot. We ended up coming back to Ames Honda and working with Tom to purchase a new Honda Odyssey. Tom made the negotiation and process seamless and fun. The main reason we came back to Honda of Ames was because of our initial encounter with Tom and his patience working with us to find the right car for our family. Post purchase we noticed a scratch on the bumper and some stains on the leather of the brand new vehicle. We reached out to Tom and Melvin Gawley (service department) and they were extremely helpful in resolving the issues we found. Based on my experience before and after purchasing the vehicle I'm satisfied and confident that Honda of Ames will be my first stop and recommendation to others when looking for another vehicle. Takeaways: - Be knowledgable concerning financing and options prior to working with the finance group. Many services and options offered during the time of financing can be found cheaper through your own insurance company or via 3rd party. - Walk your vehicle (especially if new) multiple times before leaving the sales lot. Make sure you have noted all defects before signing the purchase agreement. More

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