Merrell Middleton | Page 6

Both Brook and Merrell were very friendly and did not pressure us to make a purchase decision. Brook gave us a thorough explanation of the many features on the vehicle before we drove it off the lot. Ove pressure us to make a purchase decision. Brook gave us a thorough explanation of the many features on the vehicle before we drove it off the lot. Overall a very professional approach to the selection process through purchase. More

by gamberjh1 Verified Customer Verified Customer

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The buying process was easy and hassle free. I worked with someone the previous day and he was not very helpful and didn’t seem interested in helping me (for example -did not get any of my info) I worked with someone the previous day and he was not very helpful and didn’t seem interested in helping me (for example -did not get any of my info). I almost did not want to go back, but the car I wanted was at the dealership. I’m glad I gave it another chance and Merrell was great. He worked extremely hard to help us and even stayed late to help go over the car. More

by nargang Verified Customer Verified Customer

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I am very happy with my Lexus cars. The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! More

by psmall4882 Verified Customer Verified Customer

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Merrel was great to work with, no pressure and very informative. Consummation of the deal was efficient. Overall good experience. informative. Consummation of the deal was efficient. Overall good experience. More

by stephen.hohl Verified Customer Verified Customer

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Merrell is an exceptional person. He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamle He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamless association for the good of the customer, themselves, and Lexus. Ms. McGowan was my principal contact. She is good enough to have generated a trusting relationship. Her effort to make the actions and responses of Lexus' management transparent was admirable and helpful.. Their sales management seemed too penny pinching and far out of character to fit the magnitude of the overall transaction and the Lexus image.. Bob Niedzielski's valuation of my trade ins was disappointing, but was made understandable and therefore acceptable... More

by msraymond001 Verified Customer Verified Customer

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Excellent place to buy a car. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. More

by liddle1959 Verified Customer Verified Customer

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Love the layout not the location. Lexus needs more dealerships. Insurance guy was scary with all the what ifs and repair costs. Loved the service after purchase. Thank you Lexus needs more dealerships. Insurance guy was scary with all the what ifs and repair costs. Loved the service after purchase. Thank you Merrell. More

by sandy37 Verified Customer Verified Customer

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Merrell was amazing which made the entire process painless. I was in & out within 3 hours. Highly recommend Merrell & Westside Lexus painless. I was in & out within 3 hours. Highly recommend Merrell & Westside Lexus More

by loril1125 Verified Customer Verified Customer

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Exceptional service throughout the entire car buying experience. Merrell was very patient and James provided all options to us. It didn't feel like they were trying to sell us a car. It felt like the experience. Merrell was very patient and James provided all options to us. It didn't feel like they were trying to sell us a car. It felt like they were helping us to make the best decision. I will be a returning customer. Thank you all. More

by kavonyoung Verified Customer Verified Customer

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My purchase was under my lease agreement. The process was very efficient and I am very pleased with the dealership. The process was very efficient and I am very pleased with the dealership. More

by ron_berry Verified Customer Verified Customer

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