Merrell was amazing which made the entire process
painless. I was in & out within 3 hours. Highly recommend Merrell & Westside Lexus
painless. I was in & out within 3 hours. Highly recommend Merrell & Westside Lexus
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by loril1125
Verified Customer
Verified Customer
May 23, 2024 -
Westside Lexus responded
Loril, we're delighted to hear that Merrell made your experience at Westside Lexus so smooth and efficient. Thanks for the recommendation and enjoy the ride!
Exceptional service throughout the entire car buying
experience. Merrell was very patient and James provided all options to us. It didn't feel like they were trying to sell us a car. It felt like the
experience. Merrell was very patient and James provided all options to us. It didn't feel like they were trying to sell us a car. It felt like they were helping us to make the best decision. I will be a returning customer. Thank you all.
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by kavonyoung
Verified Customer
Verified Customer
May 22, 2024 -
Westside Lexus responded
Kavon, we're delighted to know that Merrell and James provided you with exceptional service at Westside Lexus. We always aim to help our customers make the best decisions for their needs. Thanks for choosing us and enjoy your new ride!
My purchase was under my lease agreement.
The process was very efficient and I am very pleased with the dealership.
The process was very efficient and I am very pleased with the dealership.
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by ron_berry
Verified Customer
Verified Customer
May 20, 2024 -
Westside Lexus responded
We're glad to know that your lease purchase process was efficient and pleasing at Westside Lexus. We appreciate the positive feedback!
This delearship is outstanding in service.
Employees are very courteous and helpful. They are awesome.
Employees are very courteous and helpful. They are awesome.
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by edithbmallari
Verified Customer
Verified Customer
Apr 18, 2024 -
Westside Lexus responded
Edith, we're so glad to know you had an outstanding experience at Westside Lexus! Thanks for highlighting our service and team. We appreciate your support!
Rick knowledgeable , professional , just right amount of
“pressure”. Smooth approach. Seems to enjoy his job
“pressure”. Smooth approach. Seems to enjoy his job
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by ED_CONWAY
Verified Customer
Verified Customer
Mar 28, 2024 -
Westside Lexus responded
We're glad to know that Rick's professional and smooth approach made your experience at Westside Lexus a positive one. It's great when our team members' passion for their work shines through! Thanks for the review!
Mary Margaret and Merrell kept in good communication.
Onboarding with the new vehicle was also handled well.
Onboarding with the new vehicle was also handled well.
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by petrosol
Verified Customer
Verified Customer
Mar 22, 2024 -
Westside Lexus responded
We're happy to hear Mary and Merrell provided a 5-star experience for you at Westside Lexus. Thanks for trusting us with your business - enjoy the new ride!
I was a little disappointed with what Westside offers its
customer. I have bought 3 lexus vehicles there and I was surprise that I was not offered a deal and I was a cash paying customer. I guess things hav
customer. I have bought 3 lexus vehicles there and I was surprise that I was not offered a deal and I was a cash paying customer. I guess things have changed where you received your personal service person. I expected the same treatment as before. If it wasn't for Merrell I would have walked away.
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by cynthlrk
Verified Customer
Verified Customer
Mar 15, 2024 -
Westside Lexus responded
We're sorry to see that your recent experience didn't meet the high standards we strive for, especially as a returning customer. We appreciate you bringing this to our attention and would like an opportunity to discuss it further with you. Your satisfaction is important to us and we'd love the chance to make things right. Please reach out at your earliest convenience.
Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
Merrell was wonderful, professional, knowledgeable about
the vehicle, got me the best deal possible. His communication skills and amazing… he was working on my paperwork and putting things in place while I
the vehicle, got me the best deal possible. His communication skills and amazing… he was working on my paperwork and putting things in place while I was at work… so everything would be done and ready when I got there. I highly recommend him!
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by aleksandra12
Verified Customer
Verified Customer
Other Employees Tagged:
Edwar Guerrero
Mar 14, 2024 -
Westside Lexus responded
Aleksandra, it's great to know that Merrell provided you with such a wonderful experience at Westside Lexus. We appreciate your recommendation and are here for any future needs!
I've driven Lexus for years, and this dealership makes
that a very positive experience. This dealership just keeps getting better!
that a very positive experience. This dealership just keeps getting better!
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by hurddenise
Verified Customer
Verified Customer
Mar 08, 2024 -
Westside Lexus responded
We're delighted to know that you've had consistently positive experiences with us at Westside Lexus! We'll continue striving to improve and provide the best service possible. Thanks for your support!
Merrel showed professionalism at its best.
From the time we were shopping around and through the process especially the delivery of the much awaited car.
From the time we were shopping around and through the process especially the delivery of the much awaited car.
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by uyfam
Verified Customer
Verified Customer
Feb 19, 2024 -
Westside Lexus responded
We're so glad to know that Merrel provided you with a top-notch experience at Westside Lexus, especially during the delivery of your new car. Thanks for sharing this positive feedback!