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Micah Edwards
251 Reviews
251 Reviews
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251 Reviews of Micah Edwards
December 08, 2024
Not impressed. My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was charged over $200 for the diagnosis, on a less than 2 month old car. They didn't solve the issue. The explanation of the problem was very unsatisfactory. I will not be back to their service department. More
by cnmjcleon
Verified Customer
December 07, 2024
Everyone in the dealership was very nice and pleasant to work with. I also like your waiting room for when you’re having service done. It’s spread out and you’re not sitting on top of everybody. work with. I also like your waiting room for when you’re having service done. It’s spread out and you’re not sitting on top of everybody. More
by kurtgalante
Other Employees Tagged: Alisa Anderson, Tony
December 05, 2024
I was told that the tire change would take 1 1/2 hours. It took 6 1/2 hours. Rediculous waste of time It took 6 1/2 hours. Rediculous waste of time More
by revinkevin24x7
Other Employees Tagged: Jim Bramel, Anthony Proano
December 04, 2024
Foot fill expectancies. Found the problem and fixed it. Had to bring it a second time for a leak. got fixed as well and every thing looks good till now. The car was not was Found the problem and fixed it. Had to bring it a second time for a leak. got fixed as well and every thing looks good till now. The car was not washed as I was told but ask to bring it back to get it washed. A check list before turning the car to client will help to prevent minor details that say nothing but mean a lot. More
by brendau78
November 28, 2024
Two and a half hours for an oil change and tire rotation is unacceptable. Then being told 10 more minutes that turns into 35. Also $48 for wiper blades when website says $24. That one is on me for not askin is unacceptable. Then being told 10 more minutes that turns into 35. Also $48 for wiper blades when website says $24. That one is on me for not asking but. I have had them replaced there before and was around $25. This excessive amount of time has happened to me before. Seems like a scheduling problem. I have been bringing my F-150 there since purchasing it from the dealer. Not sure about continuing that in the future. More
by drram54
November 21, 2024
I brought my truck in because my check engine light was indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates f indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates for this repair much less. I came and picked up the truck and expressed my concern to the service rep on duty. He seemed to detect that something might be wrong but, wanted to speak to Micha in the morning. He told that they would call me. No one called. I checked with another Ford dealer and was quoted $1,300 for the same repair! When I picked up the truck the check engine light was off and has not come back on making me skeptical that I even needed the repair. He also, included in the quote to replace my air filter and cabin filter for $150! The parts cost approximately $60 bucks and take 5 minutes to install total. I bought my truck from you guys and it only has 58k on it and the knock sensor is supposed to last the life of the vehicle. I am very disappointed with my service. More
by fosterfeldt
Other Employees Tagged: Anthony Proano
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