Micah Edwards | Page 15

The dealer uphold their part of fixing our trucks and very well employees we enjoyed specking with them. very well employees we enjoyed specking with them. More

by Brendan78 Verified Customer Verified Customer

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Two and a half hours for an oil change and tire rotation is unacceptable. Then being told 10 more minutes that turns into 35. Also $48 for wiper blades when website says $24. That one is on me for not askin is unacceptable. Then being told 10 more minutes that turns into 35. Also $48 for wiper blades when website says $24. That one is on me for not asking but. I have had them replaced there before and was around $25. This excessive amount of time has happened to me before. Seems like a scheduling problem. I have been bringing my F-150 there since purchasing it from the dealer. Not sure about continuing that in the future. More

by drram54 Verified Customer Verified Customer

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Micah was very pleasant to work with, he kept me up to date on my repair progress as well as answering all my questions. date on my repair progress as well as answering all my questions. More

by Wtageson Verified Customer Verified Customer

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I brought my truck in because my check engine light was indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates f indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates for this repair much less. I came and picked up the truck and expressed my concern to the service rep on duty. He seemed to detect that something might be wrong but, wanted to speak to Micha in the morning. He told that they would call me. No one called. I checked with another Ford dealer and was quoted $1,300 for the same repair! When I picked up the truck the check engine light was off and has not come back on making me skeptical that I even needed the repair. He also, included in the quote to replace my air filter and cabin filter for $150! The parts cost approximately $60 bucks and take 5 minutes to install total. I bought my truck from you guys and it only has 58k on it and the knock sensor is supposed to last the life of the vehicle. I am very disappointed with my service. More

by fosterfeldt Verified Customer Verified Customer

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I can honestly say that I've never had a bad experience getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave wit getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave with more problems than you had before. And then they will have the audacity to ask you to bring it back in so they can run more tests. The commission breath is real. Avoid this place if you care about your car. More

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Christopher was so pleasant to work with. He was not high pressure or quick to make a sale with us. WE loved our buying experience with him and will come back again in the future. Your who He was not high pressure or quick to make a sale with us. WE loved our buying experience with him and will come back again in the future. Your whole facility is so clean, nicely decorated and a friendly atmosphere from the men at the front desk to the finance people and sales persons. Definately an AAA plus business to do business with. More

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The service they did on my truck was perfect. The only thing that I wish you would be told that if you are running behind on reservations I would like to be told. I had a 8 o’clock appointment th The only thing that I wish you would be told that if you are running behind on reservations I would like to be told. I had a 8 o’clock appointment they took it in at 9 o’clock. My truck was done at 10:30 if I would’ve known I would’ve left and came back for it More

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The service team is very professional and efficient. I like having my service done there. I like having my service done there. More

by brian.merdes Verified Customer Verified Customer

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Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. transmission problem. They messed my car up and sent it on. More

by toyalove3 Verified Customer Verified Customer

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I came in for an oil change service. The service writer was prompt, polite and was concise on the amount of time needed and quoted an accurate service estimate. The service writer was prompt, polite and was concise on the amount of time needed and quoted an accurate service estimate. More

by Woody Jarvis Verified Customer Verified Customer

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