Micah Edwards
Micah Edwards at Lake Ford

Micah Edwards | Page 16

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.2
245 Reviews
4.2

245 Reviews

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245 Reviews of Micah Edwards

July 13, 2023

Dealership Rating
Employee Rating

A friendly, service writer greeted me, and accommodated an oil change service in a time frame and price range that was all disclosed at the time I stopped in. Everything was done as requested including a s More

by Woody Jarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Teitelbaum

July 12, 2023

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Employee Rating

I think they have been very good, however lately I have felt rushed and that I’m only going to get the bare minimum of service. I believe each time that this could improve though. There are several great More

by chall3n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gena Sanchez, John Krueger , Allyson Gritzuk

Aug 10, 2023

Lake Ford responded

Thank you for sharing your feedback with us. We truly appreciate your positive sentiments about our team's overall performance. We apologize if you've recently experienced any sense of being rushed or receiving minimal service. Please know that your satisfaction is important to us, and we are committed to addressing this concern to ensure your experience consistently meets your expectations. We value your loyalty and will work diligently to improve your experience moving forward. We're grateful for your support and look forward to exceeding your expectations in the future. If there are specific instances or suggestions you'd like to share to help us improve, please feel free to do so.

July 10, 2023

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Employee Rating

I never received the phone call I asked before the repairs were completed. Also, I question whether the alignment was even performed. After paying for and picking up the car, I told the service adviso More

by dclarkwis
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jul 14, 2023

Lake Ford responded

Thank you for sharing your concerns regarding your recent service visit. We apologize for the issues you experienced and understand your frustration. We appreciate your feedback, and we encourage you to contact our department directly to discuss your concerns further. We are committed to addressing your issues and finding a suitable resolution. Your satisfaction is our top priority, and we want to ensure that we address all of your concerns.

July 09, 2023

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Employee Rating

Micha and Jessica are excellent to work with and have been doing so since I purchased in 2016. More

by CC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica

June 28, 2023

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Employee Rating

I felt like they weren't being truthful with me. First my truck won't be ready for months. Then they ask me to trade it in instead of fixing it. After a couple days I finally said no to all offers a More

by Gloria
Service Price Transparency
Recommend Dealer
Yes

June 25, 2023

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Employee Rating

My last two experiences were completely different, the first one my car wasn’t completed in the time estimated, the second time it was done much faster than I expected. Overall I’m satisfied with my servi More

by jolessing
Service Price Transparency
Recommend Dealer
Yes

June 20, 2023

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Employee Rating

Very good service, fixed the recalls out on my vehicle. This thing has a weird word counter. I have a really cute dog? My favorite musician is Taylor Swift. My ball python and pac-man frog are cute too. Ho More

by no
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Recommend Dealer
Yes

June 14, 2023

Dealership Rating
Employee Rating

Was supposed to take a couple of days to do 2 recall items. They were done the same day. Very pleased with the time and the work. More

by LONESOMESTALLION
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Prochaska, Brian Teitelbaum

June 07, 2023

Dealership Rating
Employee Rating

Not understanding nor vares of the extended warranty and did not include nor perform a full diagnosis to fix all issues on my vehicle. It wasn't washed as well. More

by 7275927
Service Price Transparency
Workmanship
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Recommend Dealer
No

June 07, 2023

Dealership Rating
Employee Rating

Great service at a great price that can’t be beat. Thank you for your help. More

by Prince67890
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Krueger

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