Micah Edwards | Page 24

All my experiences with the service department have been good. Lake Ford has serviced both my vehicles for two decades. good. Lake Ford has serviced both my vehicles for two decades. More

by Bruce Scott Verified Customer Verified Customer

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Did not check headlights during oil change inspection. Charged an additional service fee for second visit to fix the headlight. Very disappointed. Was told that headlights are not part of the oil change i Charged an additional service fee for second visit to fix the headlight. Very disappointed. Was told that headlights are not part of the oil change inspection. Every other oil change I've ever received has included checking other fluids, tires,and wipers. We will not be returning. More

by angelaoc Verified Customer Verified Customer

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The customer service was awesomeo will always choose to get my car work on at this shop thanks for customer service was awesom get my car work on at this shop thanks for customer service was awesom More

by broomrobert23 Verified Customer Verified Customer

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Excellent service fast dependable experienced help great communication with customer vehicle in very good condition after work done great communication with customer vehicle in very good condition after work done More

by Justin Dillon Verified Customer Verified Customer

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I'm a happy customer and enjoy the service given to me thanks a lot thanks a lot More

by broomrobert23 Verified Customer Verified Customer

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The service was very inconsistent from the start. Lack of communication between the insurance and the technicians or representatives from lake. The cost came out to be way more then originally quoted Lack of communication between the insurance and the technicians or representatives from lake. The cost came out to be way more then originally quoted. The shop wanted to hold my vehicle until they received payment from Fidelity. Unhappy to say the least this time around. More

by carlos.garcia20 Verified Customer Verified Customer

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Friendly, everyone was polite, short wait time and quick service. They were very professional. Very clean waiting area. service. They were very professional. Very clean waiting area. More

by Imadcampers2002 Verified Customer Verified Customer

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During my last vehicle service appointment, I was told my car was in need of new front tires. My vehicle has only 38,000 miles. I have had all of my routine maintenance performed at Lake Ford. The car do my car was in need of new front tires. My vehicle has only 38,000 miles. I have had all of my routine maintenance performed at Lake Ford. The car does not pull excessively, therefore alignment is fine. I questioned whether or not, tire rotation was completed during the cars maintenance visits. I spoke to the service advisor about my concerns, he indicated an alignment can be off by a few millimeters and cause wear on the tires. My question was why it wasn’t noted before, and my back tires were fine. No real reply. I was quoted a price to replace all four tires, which seemed excessive to what other stores charge. More

by dgustowski Verified Customer Verified Customer

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The service at Lake Ford was quick, professional and transparent. They told us what to expect, when to expect it and kept their vs word. In addition, they were very personable and a pleasure to work wit transparent. They told us what to expect, when to expect it and kept their vs word. In addition, they were very personable and a pleasure to work with. More

by Paula Verified Customer Verified Customer

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Excellent service, they got me in and out very fast. Would go everytime i need service Would go everytime i need service More

by GARCIANX Verified Customer Verified Customer

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