Michael Burgess | Page 27

Excellent buying experience Let me begin by saying that our salesman, Ervin Williamson, was the best. He knew his product, was informative, and went out of his way to find us the Let me begin by saying that our salesman, Ervin Williamson, was the best. He knew his product, was informative, and went out of his way to find us the exact MDX model we wanted (interior and exterior color and options). Although we had done our homework in researching the MDX and competitive vehicles, Ervin was able to answer all of our questions and pointed out additional features we were unaware of. We also appreciated Ervin not being a high pressure salesman and we felt we negotiated a fair price for the MDX and our trade in. Our only issue with the purchase process had to do with the financing closeout and the reason for four rather than five stars. We had absolutely no problem with financing approval as we have an excellent credit. We feel that the finance manager we dealt with, misrepresented a car care option that we understood covered items not in the contract and that the contract could be cancelled after the sale. After returning home and reading the contract more thoroughly we discovered that the contract did not cover some of the things we were led to believe it covered and that the contract could not be canceled. When I immediately brought this to the finance manager's attention he informed me that there was nothing he could do. I then wrote a letter to the owner explaining the situation and was told that a refund of the charge would be applied to my account. I followed up with finance manager and was informed that everything would be taken care of. After several weeks of not seeing a credit to our account I followed up with the new finance manager, Michael Burgess, who immediately looked into the matter, and our account was credited with the correct amount. I only mention this as I feel my problem was with an individual employee and not with the dealership. We are completely satisfied with the vehicle, our salesman, and the new finance manager. Since we have not experienced any problems with the vehicle or required any maintenance I cannot comment on the service department other than we met the service manager who seemed to be very nice and have received several e-mails with service discount coupons. More

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Good Buying Experience At Bradshaw Acura Overall, the buying experience for our 2019 Acura RDX was very good. I think we got a fair price and the dealer's inventory of cars got us what we wer Overall, the buying experience for our 2019 Acura RDX was very good. I think we got a fair price and the dealer's inventory of cars got us what we were looking for in a short period of time. All the people we interfaced with at Bradshaw were helpful and professional. More

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Acura Always been a fan of this dealership. Timely and professional service. This was my third Acura in a row and I’ve never been disappointed Always been a fan of this dealership. Timely and professional service. This was my third Acura in a row and I’ve never been disappointed More

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Amazing experience My experience with purchasing a new vehical at Bradshaw Acura was an amazing pleasure. Shannon Ninan was remarkably outsanding and made the entire pro My experience with purchasing a new vehical at Bradshaw Acura was an amazing pleasure. Shannon Ninan was remarkably outsanding and made the entire process simple. More

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Buying a new Acura RDX During the process of buying my new RDX, Mike Burgess and Steve Steele were friendly, helpful & knowledgeable. I would recommend doing business with B During the process of buying my new RDX, Mike Burgess and Steve Steele were friendly, helpful & knowledgeable. I would recommend doing business with Bradshaw Acura. More

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3rd Acura from Bradshaw Never have I ever experienced such pleasure in buying a car from anywhere. The team at Bradshaw Ken, JJ and Pete in service are the best there is out Never have I ever experienced such pleasure in buying a car from anywhere. The team at Bradshaw Ken, JJ and Pete in service are the best there is out there. Ken Hucker is a very knowledgeable salesman but also a very nice & polite salesman to deal with. Never once was forcable about us buying. Will never own anything else and will never buy anywhere else. Thanks Bradshaw for making car buying the way it should be. Easy, Fun and No Hassles. See you again in 3 years. Thanks, Stevens Family Leicester, NC More

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Bradshaw Acura great service The Bradshaw Acura team, especially Ken, were all customer oriented, and never pressured any step of the process. Ken is excellent at giving informat The Bradshaw Acura team, especially Ken, were all customer oriented, and never pressured any step of the process. Ken is excellent at giving information to help make an informed decision and then let us make our decision. I would highly recommend Ken & the Bradshaw team. More

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Bradshaw Acura was easy Bradshaw Acura and in particular, Ken Hucker, made it easy to buy a new car. Ken is incredibly knowledgeable. There was no pressure but we did feel Bradshaw Acura and in particular, Ken Hucker, made it easy to buy a new car. Ken is incredibly knowledgeable. There was no pressure but we did feel a sincere desire to help us find the right car. He has followed up twice since our purchase to make sure we are happy. And Michael Burgess in finance was a pleasure to work with as well. I look forward to working with Bradshaw Acura again in the future. More

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Communicating effectively With my busy work schedule, meeting face to face and taking on the phone was difficult. Steve was able to text and email with updates and answers to m With my busy work schedule, meeting face to face and taking on the phone was difficult. Steve was able to text and email with updates and answers to my questions in a timely manner for me to get the car I wanted. Loved the service. Steve was the main salesperson and JJ assisted and made a personal contact with me due to a friend referrals. Mike was great with explaining the payments and add-on protections. More

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Wonderful service Shannon was very thorough and I have bought at least 5 other Acura's from Bradshaw. Have known JJ for many years. Everyone was very helpful and Shanno Shannon was very thorough and I have bought at least 5 other Acura's from Bradshaw. Have known JJ for many years. Everyone was very helpful and Shannon explained everything in great detail. Thank You! More

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