Michael Croom
Michael Croom at Jay Buick GMC

Michael Croom | Page 5

Assistant Sales Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

Contact Me
4.8
115 Reviews

Dealership Experience

13 yrs, 7 mos

Industry Experience

31 yrs, 3 mos

Specialties & Trainings

Certifed Buick, GMC and Pre-Owned Vehicle Salesperson

4.8

115 Reviews

Write a Review

115 Reviews of Michael Croom

May 05, 2026

Dealership Rating
Employee Rating

Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format. More

by Bears6152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

May 06, 2026

Jay Buick GMC responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. It's great to know that our service and video communication met your needs. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team

May 01, 2026

Dealership Rating
Employee Rating

It was great working with Michael Croom again. I haven't had any problems since I switched to GMC. More

by No
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2026

Jay Buick GMC responded

Thank you for your kind words! We're happy to hear you had a great experience working with Michael again. It's wonderful to know that you’re enjoying your GMC without any problems. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team

April 29, 2026

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Employee Rating

My service rep is David. He is just great. He advises me on the necessary maintenance and gets me out promptly. More

by VAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re happy to hear that David provided you with great service and timely maintenance advice. Your satisfaction is our priority at Jay Buick GMC Bedford. We appreciate your kind words and look forward to serving you again soon. Jay Buick GMC Bedford Team

April 13, 2026

Dealership Rating
Employee Rating

A very professional staff. I had a wonderful experience and would refer others to the dealership. More

by pattybounds
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

Apr 14, 2026

Jay Buick GMC responded

Thank you for your feedback, Patty! We appreciate your kind words about our professional staff and are delighted to hear that you had a wonderful experience at Jay Buick GMC Bedford. Your willingness to refer others means a lot to us. We look forward to welcoming you back in the future! Jay Buick GMC Bedford Team

March 30, 2026

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Employee Rating

Very very nice and friendly, I bought 3 cars from here, so I felt very comfortable More

by msmb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 29, 2026

Dealership Rating
Employee Rating

Yall had my car for 3 days i paid 400 and my car is doing the same thing i complained about from the beginning, your service sucks More

by pamela.scott4565
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

March 28, 2026

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Employee Rating

I have been getting my cars from Jay Buick with Michael Croom for over 10 years and have a wonderful experience with him every time. Will not spend all day at dealership. More

by shar927
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

March 26, 2026

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Employee Rating

If you want, no pressure sales and a salesman ready to provide you with the best price, including veterans credits, and dealer incentives, deal with Jay Buick GMC. We were approached by Sean Prude who hel More

by Ron Chura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Prude

Mar 26, 2026

Ron Chura responded

If you want, no pressure sales and a salesman ready to provide you with the best price, including veterans credits, and dealer incentives, deal with Jay Buick GMC. We were approached by Sean Prude who helped us look for a small SUV type car. He had my wife test drive the vehicle and showed us the difference between the trim levels of a 2026 Envista. We ended up purchasing an Avenir trim level Envista. We traded in our used car and received a very fair price. An hour later, we left the dealership with our new car, license plate transferred and financing provided. We can’t say enough about Sean, who was personable, professional, knowledgeable and an asset to Jay Buick GMC.

March 14, 2026

Dealership Rating
Employee Rating

Everyone was very friendly and helpful. I would recommend this dealership to my friends and family. More

by RJAV8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen , Jacob Newby

Mar 15, 2026

Jay Buick GMC responded

Thank you for your kind words! We truly appreciate your recommendation of Jay Buick GMC Bedford to your friends and family. It’s wonderful to hear that you found our team friendly and helpful. We look forward to serving you again in the future! Jay Buick GMC Bedford Team

March 10, 2026

Dealership Rating
Employee Rating

Mike was amazing. He made sure that I got into the vehicle I love. He made sure I understood the entire process and made sure I was doing great after purchase. More

by RENEEDANIELLE
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

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