Michael DeSalvo
Michael DeSalvo at Alfa Romeo Fiat of Strongsville

Michael DeSalvo

General Sales Manager

Alfa Romeo Fiat of Strongsville

11800 Pearl Rd
Strongsville, OH 44136

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4.8
333 Reviews

Dealership Experience

9 yrs, 8 mos

4.8

333 Reviews

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333 Reviews of Michael DeSalvo

March 05, 2026

Dealership Rating
Employee Rating

Doug and everyone at Strongsville were very communicative and made an out of state purchase seamless. Great after-delivery support as well. More

by Nate F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman, James Pena

March 04, 2026

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Employee Rating

The sales team was extremely friendly and accommodating. ..definitely going the extra mile helping me purchase my car! : ) More

by RICHK0
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

February 25, 2026

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Employee Rating

This dealership failed to be transparent about certain obligations tied to the vehicle lease, which only became clear after the fact. That alone was frustrating, but the response from management made the More

by Gtetorakis
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Doug Friedman

Feb 26, 2026

Alfa Romeo Fiat of Strongsville responded

Hello Gtetorakis, I'm sorry you feel this way. Please allow me to present the facts. You returned your lease vehicle here that you leased from a different dealer. When leasing a car you are responsible for the wear and tear at the end of the lease. The dealer does not inspect lease returns and is not involved in that process. The bank sends an independent inspector to the dealership to do the inspection and they determine the damage and assign a dollar amount, if any, send that info back to the bank and they bill accordingly. If we inspected the car and are wrong in our assessment then we would be responsible, no? If we tell you to fix something and they wouldn't have charged you or if we tell you not to fix something and they do charge you... You can see the problem here. Furthermore, you call us for an explanation of the bill which we provide. You don't like the answer, understandable, no one likes unexpected bills. However you damaged your car, the repairs are your responsibility. The bill came from the bank, not Alfa Romeo of Strongsville. To put it another way, if you rent a house and leave damages at the end of the lease it will be deducted from your security deposit by the landlord. Would you expect your real estate agent to pay for that charge? Leaving a one star review solely because we would not pay your bill is uncalled for. As for valuing the customer relationship and earning trust? We've been the top rated Alfa Romeo dealer for customer satisfaction in the country three years running. We more than appreciate our customers and have built a following because of it. Again we're sorry that you feel this way but stand by our decision. If you would like to discuss further feel free to call us at 440-334-2155.

February 10, 2026

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This dealership really treats me great They tell me what they are doing with my car..They offered me a beverage..l was told my washed car was outside waiting .for me. More

by ELAINEMORA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 10, 2026

Alfa Romeo Fiat of Strongsville responded

Hi ELAINEMORA Thank you for this thoughtful 5 star review! We appreciate your patronage and hope you're loving your Alfa!

January 13, 2026

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Employee Rating

Dealing with Doug and all the Alfa Romeo Fiat of Strongsville was a true pleasure as usual. Do no hesitate to do business with him, Mike or any of the other team members! More

by MARCO_NIVELLINI
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman, James Pena

Feb 10, 2026

Alfa Romeo Fiat of Strongsville responded

Hi MARCO, Thank you for leaving this 5 star review and for the kind words! We appreciate your ongoing patronage and hope you're loving the new Stelvio!

January 08, 2026

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The whole experience was fast and easy. I have leased numerous vehicles from this dealership. More

by STN017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 10, 2026

Alfa Romeo Fiat of Strongsville responded

Hi STN017, Thank you for leaving this excellent 5 star review! We appreciate the kind words and we hope you're loving your new Alfa!

December 09, 2025

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Doug was spectacular! !! It was the most pleasant experience at a dealership. Highly recommend. Im now a lifelong customer. More

by Redguy216
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman, James Pena

Dec 16, 2025

Alfa Romeo Fiat of Strongsville responded

Hi Redguy216, Thank you for taking the time to leave this excellent 5 star review! We appreciate the kind words and your patronage. We hope you're loving your new Alfa Romeo!

November 20, 2025

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Doug was amazing answered all my questions and got me the payment I wanted. 100% recommend Doug and Alfa Strongsville. More

by drayghost5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Adams, Doug Friedman, Joe Killiany, James Pena , Douglas Friedman

Dec 02, 2025

Alfa Romeo Fiat of Strongsville responded

Hi drayghost5, Thank you for your patronage and for taking the time to leave this review! We hope you love your Afla!

October 09, 2025

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Employee Rating

It is always easy to schedule an appointment. The staff is always friendly and professional. They work fast and efficiently to make the experience exceptional. More

by ME09DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Alfa Romeo Fiat of Strongsville responded

Hi ME09DB, Thank you for this 5 star review and patronage!

October 03, 2025

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Employee Rating

It is nice doing business with nice people, at a place that I know that I can count on. More

by shrnchar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 22, 2025

Alfa Romeo Fiat of Strongsville responded

Hi shrnchar, Thank you for the kind words and 5 stars! We hope you're loving your new Alfa!

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