Michael DeSalvo

Everything went great customer service was great. Everyone was really good to deal with. I just wish they had more service techs so that I could make my appointment sooner Everyone was really good to deal with. I just wish they had more service techs so that I could make my appointment sooner More

by HKRISUCF Verified Customer Verified Customer

Report | Print

The staff and team in the service department were very accommodating and went above and beyond to help me with any issues I had. I would highly recommend them! accommodating and went above and beyond to help me with any issues I had. I would highly recommend them! More

Report | Print

Michael DeSalvo is not part of the service department, but when I needed help with my fiat on a Saturday and the service department was closed, Mr. DeSalvo stepped up and solved my problem for me. We spe but when I needed help with my fiat on a Saturday and the service department was closed, Mr. DeSalvo stepped up and solved my problem for me. We spent about two hours on the problem, and he just wouldn't quit until it was solved. I'm sure that this is over-and-above his normal management duties. More

Report | Print

Great service answer all the questions can’t wait to lease my next car hopefully the new Stelio will be available lease my next car hopefully the new Stelio will be available More

Report | Print

Alfa Romeo Fiat of Strongsville treated me like a valued customer from the very first contact. They worked with me and gave me a fair deal on a new Alfa Romeo that I am very happy with, and continue to mak customer from the very first contact. They worked with me and gave me a fair deal on a new Alfa Romeo that I am very happy with, and continue to make themselves available to assist me as I learn about my new Giulia. I confidently recommend this dealership to anyone who is car shopping and who wants a no-pressure respectful experience. More

Report | Print

This was my third purchase from Doug and second from Alfa Strongsville. Their sales and service teams are top notch and I highly recommend. Strongsville. Their sales and service teams are top notch and I highly recommend. More

Report | Print

Some helpful people working here, some unhelpful too. Car was delivered with a non functioning sunroof a few weeks ago and Chris (service manager) has been great and is currently trying to make things ri Car was delivered with a non functioning sunroof a few weeks ago and Chris (service manager) has been great and is currently trying to make things right Salesperson (Doug) was forgetful and needed to be reminded of basic things on a consistent basis. Mike in the service and James in finance were very great. More

by ERICWAIS Verified Customer Verified Customer

Report | Print

Doug and everyone at Strongsville were very communicative and made an out of state purchase seamless. Great after-delivery support as well. and made an out of state purchase seamless. Great after-delivery support as well. More

Report | Print

The sales team was extremely friendly and accommodating. ..definitely going the extra mile helping me purchase my car! : ) ..definitely going the extra mile helping me purchase my car! : ) More

by RICHK0 Verified Customer Verified Customer

Report | Print

This dealership failed to be transparent about certain obligations tied to the vehicle lease, which only became clear after the fact. That alone was frustrating, but the response from management made the obligations tied to the vehicle lease, which only became clear after the fact. That alone was frustrating, but the response from management made the situation worse. When these concerns were raised with the general manager, Mike, there was little to no empathy or effort to address the issue, just a dismissive attitude that suggested the dealership did not value the customer relationship or future business. Buying or leasing a vehicle requires trust, and based on my experience, that trust was not upheld. More

Report | Print