Michael DiMella

I just bought an F-250 Truck from Imperial Ford what a Great place to go. Very friendly and inviting, from when you walk into the door till you make your deal. This place is stress free shopping. I have always believed that a building doesn’t make the place it’s the people. In my case it was Tom D’Andrea. His understanding of your wants and needs are best in class Salesmanship. He listens. He has excellent knowledge of what he sell is also the best in class. If you looking to buy ask for Tom D’Andrea Your visit will be effortless. Mike Raposa

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Excellent service by Dave Bertulli -salesman at Imperial Ford in Mendon, MA. We purchased a new 2020 Ford Escape. Love the new style and the price was reasonable considering all the new extra features available. We will certainly give a great review to all friends that are looking for a vehicle.

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The team over there make u right at home ! Sales people are great & finance people is also great ! The finance people are also great ! The detailing on the vehicle that I bought was not very good I think they should do a better job specially with the windows and everything I had Tony the sales person he was great!

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I went to a lot of dealerships that were closer to my home but I could not find a better price than Imperials. I dealt directly with Dean Childs in sales and found him to be a straight shooter who actually cares for the customer. Everyone else I dealt with were great too, I have no complaints. I feel I got a good deal and I love my new Ranger. I would recommend Imperial Ford to anyone looking for a new Ford car or truck.

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Wonderful and honest experience buying my 2nd Ford Edge. The pricing was fair to both of us right away. There wasn’t a need to go back and forth. I had been looking around for months and researching different makes/models. Visited 3 dealerships and walked out of them all. I bought a CPO Ford Edge 50 min away instead of 3 miles to the Ford dealership in New Bedford because of the treatment and fairness. Thanks Tom D, and Joe from finance (whom wasn’t pushy but def funny).

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Ali kehail our salesman was excellent, .Ali was wonderful to work with, couldn’t have been more helpful. Easy Buying Experience great staff. we will come back again.

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Dean was very informative about the Ford we purchased. He was very friendly and patient during our entire interaction. He was personable too. I would highly recommend Dean to anyone that was looking to buy a ford. Mike the manager was excellent and made the buying experience great. Joe from finance made the loan process easy.

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The sales man Ali kehail was very good going over everything about vehicle I was interested in purchasing.Answer all my questions.Imperial cars will always give you the best deal they can.

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Went out to Imperial based on online pricing and a recommendation of friends friend who had a great experience. Was a little skeptical based on the previous dealer experiences I had in the recent weeks, but when I got to Imperial, I was greeted in a respectful manner, and explained I had requested a test drive for the next day (for two different trucks) but were available so decided to come out a day early. When we explained this, Maaz was incredibly helpful, he let us test drive multiple trucks so i could see the different engines and trims and didn't pressure me into one or the other. We actually loved the smaller engine (cheaper price) and Mazz seemed more than happy to start talking about this even though it wasn't the higher end model. He also wanted to walk around my trade with me so I could explain any dings or dents that it had and just another sign that they trusted my word proving that I can trust their word. When we first started negotiating, there was a different tactic used than I had seen before, and there was a little language barrier but when I mentioned that I just wanted to talked about 1) the price of the truck for sale then 2) the price of the trade, (I had been toyed with at multiple ford dealers before and was sick of it so laid out what I wanted expecting a negative reaction), Maaz was more than willing to explain where he was coming from and what he was trying to get across but also understood my positioning. He was willing to take any questions I had and any offers i had (being a first time new car buyer but learning from previous mistakes, very expensive mistakes, I had an idea this time of what I wanted) and Maaz was willing to work with me to make sure I came close to my numbers. I decided to take the night to talk about it with my loan cosigner (I wish I didnt take the extra time but for the second biggest purchase besides a house figured it was worth the extra few hours to discuss. At this point Maaz introduced me to Mike Dimella and between the two of them with their patients and expertise on the vehicle they as well as the deal we came to, they talked me into the truck without any pressure. Their low pressure attitude and friendly nature sealed the deal for me. I highly recommend Imperial ford if you are looking for a new vehicle as they will work with you to get you into what you want and will be incredibly respectful throughout the process.

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Once again Rick and the Ford team helped me when I was in a jam. I had a terrible shake while driving on the highway. Imperial took me in right away and found nothing more than ice in my rim. They cleaned the rims and set me on my way . I would highly recommend Rick and the Imperial Ford service department for all your service needs

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