Michael Featherstone

We had a nice experience buying a brand-new Lexus TX350 and Michael did a great job in the sales process, got it all done from initial discussion, test drive, and driving home the car in one day!! and Michael did a great job in the sales process, got it all done from initial discussion, test drive, and driving home the car in one day!! More

by durgk Verified Customer Verified Customer

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Very good and we got good dead good people but finances department behavior very upset department behavior very upset More

by paresh2401 Verified Customer Verified Customer

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We made an appointment with Erica Pollino to test drive a new NX350 for my wife and me. Erica was thorough and patient with both of us throughout the process and was very knowledgeable about the vehicle. S new NX350 for my wife and me. Erica was thorough and patient with both of us throughout the process and was very knowledgeable about the vehicle. Since we were in our initial search Erica was very helpful with our questions and understood that we would not be making a decision that day. We made the decision to buy the NX350 a couple of days later and we worked with Erica's teammate Michael Featherstone to finalize a deal. We negotiated a fair price and finalized the deal quickly and easily. The car had the windows tinted and prepped in about 1 1/2 hours and I was on the road. The whole process was quick and easy and everyone was pleasant and professional. More

by dcat1907 Verified Customer Verified Customer

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Michael was very professional and attentive. He kept me updated on the status of the delivery of my car He kept me updated on the status of the delivery of my car More

by LFADS Verified Customer Verified Customer

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Everyone was amazing, very professional, very helpful. Communication was excellent, the best car buying experience I have ever had. Communication was excellent, the best car buying experience I have ever had. More

by Norrisx5 Verified Customer Verified Customer

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Michael was very helpful from start to finish in my car leasing process. He was fast, reliable, flexible and honest. No high pressure stuff. Couldn’t have asked for better service. leasing process. He was fast, reliable, flexible and honest. No high pressure stuff. Couldn’t have asked for better service. More

by driggankline Verified Customer Verified Customer

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Arriving at a good/reasonable sales price was NOT easy however the delivery experience by Michael was excellent. He took the time and truly cared to help me. I would highly recommend him to anyone trying however the delivery experience by Michael was excellent. He took the time and truly cared to help me. I would highly recommend him to anyone trying to by a Lexus. Thank you Michael. More

by cmsret Verified Customer Verified Customer

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Northside is well managed and well presented. All the staff we encountered were courteous and helpful. All the staff we encountered were courteous and helpful. More

by KenSomers Verified Customer Verified Customer

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Very pleased with the entire experience at Northside. Michael Featherstone was awesome to work with. He was very professional, patient, and answered all my questions and concerns. Michael Featherstone was awesome to work with. He was very professional, patient, and answered all my questions and concerns. More

by hkeiser1 Verified Customer Verified Customer

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As always, Michael was great. But Northside made the trade in experience more challenging than necessary. But Northside made the trade in experience more challenging than necessary. More

by RMS1952 Verified Customer Verified Customer

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