"Professional, Strong Sense of Urgency and Effective"
- Esteban Q
My 5 year old and 3 year old wanted us to go full electric on our vehicles. They knew we could not find many EV options in Costa Rica but they didn't want to quit. We were lucky to work with Michael, from the get go he understood the importance of inspiring trust, he was professional and most importantly super responsive. He carefully explained every step of the way and made sure things happened smoothly. Thank Michael, this was a dream come true for my kiddos. Esteban Quiros - (Global Finance Manager )
"Excellent customer service"
- Marc P.
I worked with Michael Gelbert and he was fantastic! From the beginning Micheal was both approachable, professional and knowledgeable. The entire process took about a week, which was due to my availability. The dealership let me take the car to my mechanic for him to inspect, and Michael even came in on his day off! I would highly recommend both the Certified Benz Beemer dealership and especially Michael.
Mike was great! I highly recommend him and this location. I didn’t feel pressured at all. I also appreciated the finance person did not pressure me into something I didn’t want.
"Disappointed Repeat Customer"
I came into the dealership on Sunday (12/23/18) with the intent on purchasing a BMW M550. I was prepared to trade-in a BMW I purchased from Certified Benz & Beemer or out right purchase. My experience started out well but ended on a negative note. Because I didn't like or accept the offer the dealership offer, the salesman said we're done here and walked out. When I asked about talking to finance about another matter I was informed to just send them an email with the information. Nothing like my previous experience. Yet, on Monday I receive an email inviting me back in and that they would strive to provide me, our valued customer with respect, prompt information and would look forward to rolling out the red carpet & provide me with the service I deserve.
Unfortunately, we don't always get another chance and I certainly did not leave with the impression they really cared at all. After all this is only my perception and just like the dealership, how I feel or the way they is not the same.
"Easiest dealer ever"
I could go into detail of the many many times I’ve purchased a vehicle from other dealers but I’m sure all those reading this already know the usual experience. My sales person was Micheal Gelbert
He provided an extremely low to no pressure experience. Gave me the simplest price breakdown with none of the usual dealer add ons
Straight price tax and documents fee for an “out the door price”. Needless to say I made the purchase our next vehicle purchase will be at CBB
Only complaint would be the detailers attention to details when cleaning but .....
I am very particular on the cleanliness of my vehicle
"Car sales you can trust"
Michael Gelbert was an amazing sales person when it came to finding the perfect replacement for my recently total loss 2003 MBZ 500 SL which I bought new here Santa Barbara CA 15 years ago.. Michael made sure to point out anything I might not like about my beautiful 2008 MBZ 550 SL with only 59K miles since I was buying it sight unseen. He arranged for the financing and a timely truck delivery to California.
I have already recommended CB&B to 3 of my friends.
Other Employees Tagged:
The people in finance were both easy to work with.
Michael Gelbert was nothing but supportive and helpful, even though I didn't purchase a vehichle, I plan on coming back in about three months to make a purchase through him specifically. He cares about you and your future car purchases as an individual, he works above and beyond for you on a personal level.
"Great experiance. Very professional sales staff and techs."
I have only bought new cars in a long time, but I was very pleased with this dealership and my sales person. The dealership has a very level of quality in the cars they were offering and Mike (my salesman) was great. Never pushed, very informative and knowledgeable. I would certainly recommend them and expect that the next time I need a car I will start with them.
"Huge selection of high quality well priced vehicles."
- Happy Airline Pilot Guy
Zero Pressure Sales. They providednus with the facts on the vehicles and gave a good offer for our trade. Never any pressure to buy. Mike was a super helpful sales man. I would send my mom here to buy a car and not worry about her.
Once we deciced to buy, the finance experience was quick and painless without the pressure tp upsell.
"Great experience "
I bought my first bmw and my sells person was Michael. I always hated the whole experience of buying a used car, but Michael not only make it easy, he changed my whole view on purchasing a vehicle. I never felt pressured and he went above a beyond to make everything stress free. Plus he’s extremely knowledgeable on the vehicles. I learned a lot from him and I will definitely recommend him to my friends and family.