Abraham Garcia

When I contacted the dealer online, they said the price was $2000 more than what was indicated on cars.com. I had to go in to hold them to the price published online. The in-store experience was great. Th was $2000 more than what was indicated on cars.com. I had to go in to hold them to the price published online. The in-store experience was great. They were professional and easy to work with. More

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I have had a long history as a customer at NPT. I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I s I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I sold them a 2016 Lexus NX that I had originally purchased from them a few years ago. The problems arose out of the fact that they would simply not honor any of their statements to me. I was assured that I would be paid the equity I had in the vehicle within 30 days of the deal being signed. The delay in up to 30 days was that they would not pay me my equity until the lien holder SSFCU had transmitted to them the title. I didn't think much of this until 3 weeks + and I start calling. Every single person that I spoke to assures me that it would be handled soon and that my equity check would be hand delivered from the dealership because of the delay. They stated over and over that they were waiting for the title. I found out that the title had been released from the state title agency on the 8th of March. 10 days after the sale was signed. In further calls to the dealership I was assured that the title had not been delivered and that they would call me the day it was received so I would have an idea of when I would receive my payment. I called yesterday, 27 March, to inquire about the status. The multiple people who had given me their direct cell numbers and extensions routinely did not answer the phone or return messages. When I finally worked my way through 4-5 transfers to speak someone who knew what was going on, I was told that the specific individual was unavailable and that I would need to call back later in the day. I called the dealership and repeated this process 4 times before a very annoyed staff member told that there was no way to help because the people I needed to talk with had left for the day. Sending that I needed to escalate this matter to a manager with integrity and a sense of customer service I asked to speak to the general manager, who I had been informed was still in the office. This resulted in me being transferred to a few other people before speaking with the manager of new car sales. I expressed that since he was not in a department that oversaw this type of transaction, I was doubtful as to his ability to help me. He assured me that he could and would deal with it and to signal his commitment he would text me his personal cell number when we hung up so I could speak to him directly in the future and that he would personally call me first thing this morning with a status update and leave a message if I was unavailable. He did not text his number. He did call this morning and failed to leave a message. (Note this is because a recording explaining how they screwed up would reflect poorly upon him and the dealership, as it should) When I called back today and went through several transfers to get to "the one person" dedicated to helping me, he stated that the title had been received this morning and my check would be cut this week. It felt incredible, my title had just arrived this morning? Then he admitted that the dealership "might have" been in possession of the title for several days, but that everything should be good since he followed up with me. I merely pointed out that he had not followed up with me. I had pursued this relentlessly. He had, in fact, not texted me his number as stated nor did he leave a message as promised. Multiple staff members at this dealership promised to notify me when the title came in, and none did so. Despite the fact that they had received the title on 17 March according to state title and USPS records. Now the dealership is saying that they cannot send a runner out to deliver the check to my home as promised four different times. They claim they will send the check fedex overnight, but I have yet to receive a tracking number. This dealership does not have integrity or respect the customers who do business with them. I would suggest not doing business with them More

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I’ve always had wonderful service and look forward to purchasing my next vehicle here! purchasing my next vehicle here! More

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We bought a new 2020 highlander with extended warranties. Within 24 hrs we heard a noise coming from the brake system. My wife and kids took it in because she didn’t feel safe driving around with that noice Within 24 hrs we heard a noise coming from the brake system. My wife and kids took it in because she didn’t feel safe driving around with that noice accruing... long story short... he sent them home in an Uber. I was at work but I’ll be there Friday morning. I’m waiting to talk to Hugo the big boss to see how he can make this right. I will comment with the outcome. More

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Great Customer Service No hassle. Great price. Great customer service from the sales rep David Garza Final paperwork took a little longer than expected but it was Saturday No hassle. Great price. Great customer service from the sales rep David Garza Final paperwork took a little longer than expected but it was Saturday and there were a lot of customers to deal with. Add on Cargurus matched what I found on the lot No surprises! More

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I have a Prius and her name is Raven Drove for an hour to get there. Seeing the place from I_35 is easy. Getting to sales required imagination. But salesman Sam was waiting for me and re Drove for an hour to get there. Seeing the place from I_35 is easy. Getting to sales required imagination. But salesman Sam was waiting for me and recognized my confused state. I had cash and had done homework. We talked and bargained. I went home and thought. Then decided to give my trade_in to my grandson. Back, on phone, to bargain a bit more without trade in. We agreed on deal and I arranged to pick up Raven, my new Prius. Saturday, my grandson and I drone over. I brought check book and met Sam at his desk. We talked, he showed me all the how too’s of running a hybrid. Then we talked to finance official. No problem as I was paying cash. But a big announcement came for the first time? I could get extended warranty for 100,000 miles for an Cyrus $1800. First mention ever Of this option. No second chance. Pissed me off! Why not Sam telling me about the option? Toyota decided that deception is better. I took the option because I can afford it but many cannot. Toyota deserves a negative grade for this deceptive act! MPG after 150 miles is listed on car as 49.5. Should I doubt? Car is lovely and I will drive her to MT soon. More news after 60,000 miles More

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A good group of people to work with Everybody took care of everything in a very personal professional and courteous manner. Your dealership is very comfortable,and problems addressed a Everybody took care of everything in a very personal professional and courteous manner. Your dealership is very comfortable,and problems addressed and resolved. And everybody was very courteous.. More

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Highly recommended North Park Toyota went above and beyond in locating the right vehicle for me. Their sales staff was very patient, polite and understanding. I will def North Park Toyota went above and beyond in locating the right vehicle for me. Their sales staff was very patient, polite and understanding. I will definitely recommend them to my family and friends. More

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Fantastic! Koda our sales lady Gave us first rate service and a great buying experience! This was our 10th plus car we bought from Brian Gothard and North Par Koda our sales lady Gave us first rate service and a great buying experience! This was our 10th plus car we bought from Brian Gothard and North Park. Thank you More

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Love my car North Park Toyota went above and beyond in locating the right car for me. Their sales staff was patient, personable and understanding which made me f North Park Toyota went above and beyond in locating the right car for me. Their sales staff was patient, personable and understanding which made me feel comfortable. Will definitely refer them to others More

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