Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 21

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
573 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English English

4.6

573 Reviews

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573 Reviews of Michael Grasso

October 27, 2023

Dealership Rating
Employee Rating

Very easy dealership to deal with appointment was easy to schedule and wait time for the oil change service was not very long. More

by SILVERREF
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Acura Of Pembroke Pines responded

We're glad to know that you found our appointment scheduling easy and wait times reasonable at Acura of Pembroke Pines. Thanks for choosing us for your oil change service!

October 20, 2023

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Nice showroom, free coffee, on time service, professional staff and my car washed and beautiful. Very happy. More

by PHDELRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Acura Of Pembroke Pines responded

We're glad to know you enjoyed your visit at Acura of Pembroke Pines, from our showroom and amenities to the punctual service. Thanks for sharing this positive feedback!

October 19, 2023

Dealership Rating
Employee Rating

Very helpful and always courteous. Service lounge has plenty of space to work while waiting. More

by PWADE823
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Duggan, Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

Oct 19, 2023

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

October 16, 2023

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Employee Rating

Michael Grasso always does a good job with my service, have no problems go in and get straight to the point!! I love that. Communication clear between both of us no misunderstandings! More

by allianafoster83
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Acura Of Pembroke Pines responded

Hey Alliana, thank you for the positive review! We're happy to know that Michael and our team at Acura of Pembroke Pines have been able to provide you with such satisfactory service. We appreciate your feedback and see you again! Safe travels!

October 14, 2023

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Was conned into a vehicle by the shady sales manager Scott. I’ve had the car almost 2 months and it’s problem after problem with the car. The certification process was a joke. Not only did it take 2 wee More

by lakeital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2023

Acura Of Pembroke Pines responded

Thank you for the review. We're disappointed to hear you're not satisfied with your vehicle and encourage you to please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

October 13, 2023

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Employee Rating

Everyone is wonderful service was excellent thank you so much thumbs up 👍 for everyone customer service wonderful More

by Nadiah1407
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Reeves, Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez, Giovanni Vargas

Oct 16, 2023

Acura Of Pembroke Pines responded

Nadiah, we're delighted to know you had an excellent experience at Acura of Pembroke Pines. Thanks for the thumbs up and your kind words about our customer service!

October 07, 2023

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Employee Rating

Marcos es una persona muy agradable trata muy bien a los cliente , Buena atención! Excelente servicio ! More

by ILKANIANUNEZ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

Oct 09, 2023

Acura Of Pembroke Pines responded

Gracias por tus amables palabras sobre Marcos y nuestro equipo en Acura of Pembroke Pines. Nos alegra saber que tuviste una experiencia positiva con nosotros!

Oct 09, 2023

Acura Of Pembroke Pines responded

Gracias por tus amables palabras sobre Marcos y nuestro equipo en Acura of Pembroke Pines. Nos alegra saber que tuviste una experiencia positiva con nosotros!

September 30, 2023

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Employee Rating

We've been having our Acura serviced at your dealership since we purchased the car. The service is excellent and the prices are well within reason. We won't go anywhere else. More

by moore1880
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Workmanship
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Recommend Dealer
Yes
Oct 02, 2023

Acura Of Pembroke Pines responded

We're so glad to know that you've been satisfied with our service and pricing at Acura of Pembroke Pines. We appreciate your loyalty, and we look forward to continuing to serve you in the future!

September 18, 2023

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My experience was very embarrassing. I probably won’t come back for servicing here anymore More

by DSHAUN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 19, 2023

Acura Of Pembroke Pines responded

It's disappointing to read this review and learn that you had anything but a stellar experience. We'd like to understand more about what happened to determine how to improve for future visits. Please contact our Service Department at (877) 468-9930 at your earliest convenience. Thank you.

September 13, 2023

Dealership Rating
Employee Rating

I decided to come to Pembroke Pines instead of Doral location - what a difference! The staff are friendly at both, but Michael at Pembroke was over the top accessible, supporting and clear in terms of e More

by SANDRA29
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Sep 14, 2023

Acura Of Pembroke Pines responded

Hey Sandra, thank you for the positive review! We're glad you enjoyed your experience with Michael at our Acura of Pembroke Pines location. We strive to provide a comfortable and convenient environment for all our customers. Safe travels!

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