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Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 22

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
573 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English English

4.6

573 Reviews

Write a Review

573 Reviews of Michael Grasso

September 12, 2023

Dealership Rating
Employee Rating

WOW what a pleasant experience ! !! my service manager was very efficient and great communication! You made my morning . More

by RFRANCE346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

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Sep 14, 2023

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're delighted to know that your service experience at Acura of Pembroke Pines was a pleasant one. We'll see you next time! Have a great ride!

August 30, 2023

Dealership Rating
Employee Rating

Amazing customer service and support! Great communication and a squeaky clean loaner car! Thank you APP! More

by GLAMRAWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Ticker, Ryan Reeves, Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez, Giovanni Vargas

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Aug 31, 2023

Acura Of Pembroke Pines responded

We're so glad to know you had an amazing experience with us at Acura of Pembroke Pines! It's great that our team was able to provide top-notch service and a clean loaner car. Thanks for the review, we appreciate it!

August 30, 2023

Dealership Rating
Employee Rating

Very prompt didn’t have to wait long the service attendant was great he explained every to me in detail More

by ABIEBABI26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2023

Acura Of Pembroke Pines responded

We're glad to know you had a prompt service experience with our team at Acura of Pembroke Pines. Thank you for choosing and sharing your feedback! We'll see you next time. Safe travels!

August 26, 2023

Dealership Rating
Employee Rating

Great dealership. Always in and out when appointment is made. Never long wait times. Overall great experience. More

by Marius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

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Aug 29, 2023

Acura Of Pembroke Pines responded

Hey Marius, thank you for the positive review! We're delighted to know you've had consistently great service experiences at Acura of Pembroke Pines. We always aim for efficiency and a smooth process! Have a great ride!

August 19, 2023

Dealership Rating
Employee Rating

Excellent dealers have been coming here since 2012. The service Dept, Sales and Finance is always a pleasure. More

by Pablo Guldris
Recommend Dealer
Yes

Other Employees Tagged: Ryan Reeves , David Gomez

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Aug 21, 2023

Acura Of Pembroke Pines responded

Pablo, we're so glad to know you've been a loyal customer since 2012! Thank you for the shout-out to our service, sales, and finance departments at Acura of Pembroke Pines. We appreciate your continued support!

Aug 21, 2023

Pablo Guldris responded

Always a pleasure going to this Dealer for service and talking to the friendly staff.

August 19, 2023

Dealership Rating
Employee Rating

Great service every time I visit. Everyone is very friendly and helpful when ever I visit More

by LINDA.DUNOIS02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

Report | Print
Aug 21, 2023

Acura Of Pembroke Pines responded

Hi Linda, We appreciate this kind review for our team! We will be sure to see that you continue to experience top-notch care and look forward to your next visit. Thank you! - Acura of Pembroke Pines

August 18, 2023

Dealership Rating
Employee Rating

Everyone was very nice and professional. Michael Grasso was amazing and the communication was great. Thank you for everything More

by NIKKISTIX2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2023

Acura Of Pembroke Pines responded

Hi Nikki! We're delighted to know that you had a positive experience with Michael Grasso and the rest of our team at Acura of Pembroke Pines. We appreciate your feedback, thanks for choosing us!

August 17, 2023

Dealership Rating
Employee Rating

Mike got me in and took care of the battery issue quickly. Will use him again More

by Sdwaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 18, 2023

Acura Of Pembroke Pines responded

We're glad to hear that Mike was able to assist you promptly with the battery issue! It's wonderful to know that you had a positive experience with our service at Acura of Pembroke Pines! Hope to serve you again soon.

August 14, 2023

Dealership Rating
Employee Rating

The technical consultant is very knowledgeable and service was good. The service was prompt and efffective. More

by waynereal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 15, 2023

Acura Of Pembroke Pines responded

We appreciate your feedback! It's great to know that our technical consultant was able to provide you with the knowledgeable service that Acura of Pembroke Pines strives for. We're here whenever you need us next time!

August 05, 2023

Dealership Rating
Employee Rating

Worst experience and wait time for a simple part change. Its very disrespectful to customers to waste their time while the maintenance department is so slow. More

by RDX owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 07, 2023

Acura Of Pembroke Pines responded

Thank you for the review. We appreciate your patience during your visit and will utilize this feedback to help improve our service & efficiency moving forward. We hope to provide you with a 5-star experience next time. Thanks again.

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