Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 34

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
590 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English English

4.6

590 Reviews

Write a Review

590 Reviews of Michael Grasso

December 04, 2022

Dealership Rating
Employee Rating

They identified an issue with my audio system of my vehicle but because it was not severe enough they insisted to open a warranty claim. While not all songs will cause an issue, as a musician and sou More

by JAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2022

Acura Of Pembroke Pines responded

Hi Javier, we would love to hear more about your situation and how to improve your experience. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

December 04, 2022

Dealership Rating
Employee Rating

The work I requested was completed and the wait time was short. My expectations were met. More

by ALTHIA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2022

Acura Of Pembroke Pines responded

Thanks for sharing your experience! We hope you won't hesitate to reach out if we can be of service again in the future! - The Acura of Pembroke Pines Team

December 03, 2022

Dealership Rating
Employee Rating

Did not have any loaners cars for me when I left my car to be serviced More

by NELLAMAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Dec 06, 2022

Acura Of Pembroke Pines responded

Thank you for taking the time to leave us a review. We appreciate the feedback and hope we can provide you with a five-star experience next time.

December 03, 2022

Dealership Rating
Employee Rating

Service was fast and efficient very professional it didn’t take long at all thanks More

by SONJADPHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Dec 05, 2022

Acura Of Pembroke Pines responded

We appreciate you leaving us this great review and five-star rating for our team! Thank you for coming to Acura of Pembroke Pines!

December 02, 2022

Dealership Rating
Employee Rating

Friendly. Clean, helpful, attentive, efficient, quick, talented, great customer service, on time and also smiles More

by INESARRIAGA1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Dec 02, 2022

Acura Of Pembroke Pines responded

Thank you for sharing your kind review! -Acura of Pembroke Pines

December 01, 2022

Dealership Rating
Employee Rating

Excellent service and friendly people, fast efficient,and everything is was very good I like to go there thanks More

by PPARRA1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Acura Of Pembroke Pines responded

We're glad we could make this a quick service visit! Thank you for rating Acura of Pembroke Pines five stars!

Dec 03, 2022

PPARRA1214 responded

Thanks and I’ll be there for my next oil change

November 28, 2022

Dealership Rating
Employee Rating

I get the attention and service that i come for and that is why i prefer this dealership. They went out of the way to get the part that is on back order and got it from another dealership to fulfil my servi More

by WARREN.MOSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JORGE RAMIREZ

Nov 29, 2022

Acura Of Pembroke Pines responded

We are so glad that you had a five-star experience, Warren! We hope that you continue to feel confident bringing your vehicle to us and look forward to seeing you next time! Thank you! - Acura of Pembroke Pines

November 28, 2022

Dealership Rating
Employee Rating

Everyone was really polite and provided great service and quickly. I enjoyed my experience at Acura. More

by KYDRA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2022

Acura Of Pembroke Pines responded

Thank you for rating the Acura of Pembroke Pines team five stars! We hope to see you back here for your next appointment!

November 25, 2022

Dealership Rating
Employee Rating

Outstanding service advisor who listens to what you have to say. I was scheduled for service at a different dealership and they canceled my service, since I moved to Hollywood I decided to call Acura of P More

by FJFINELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2022

Acura Of Pembroke Pines responded

Thank you for visiting Mike at Acura of Pembroke Pines! We're so happy that we provided you with an excellent service appointment!

November 22, 2022

Dealership Rating
Employee Rating

Michael is great, and very accommodating. He has excellent customer service skills. He is understanding and responsive. More

by ANNAMIRTHAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Acura Of Pembroke Pines responded

Thank you for the kind review - Michael will be so happy to hear it! your business is much appreciated by our entire team here at Acura of Pembroke Pines and we look forward to seeing you next time!

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