Michael Grissom | Page 4

Customer service, the salesman, timing , the turnaround, the paperwork, the greeting, the management were all assume!!! the paperwork, the greeting, the management were all assume!!! More

by RCH7JO Verified Customer Verified Customer

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I have used Planet Ford for years. We always have the best experience. Everyone is friendly. We always have the best experience. Everyone is friendly. More

by polli1 Verified Customer Verified Customer

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Thanks. The price is good. I will recommend to my friends come in get car The price is good. I will recommend to my friends come in get car More

by vngarden1 Verified Customer Verified Customer

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Everyone was friendly and attentive. I would recommend offering more customer hospitality options like coffee bar, umbrellas and fans to beat the heat. Cold water. Especially with cust I would recommend offering more customer hospitality options like coffee bar, umbrellas and fans to beat the heat. Cold water. Especially with customers spending thousands on new or used cars. More

by theaguilars7 Verified Customer Verified Customer

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Great experience. They answered all concerns and questions I had.. Would recommend them to family & friends. They answered all concerns and questions I had.. Would recommend them to family & friends. More

by thebobandband Verified Customer Verified Customer

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They didn’t even bother to clean it / wash it from outside. When I asked them they said it would take over an hour for them to wash it. outside. When I asked them they said it would take over an hour for them to wash it. More

by matiasg Verified Customer Verified Customer

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Easy to deal with and straight forward and helpful during the process of purchasing and financing. Very supportive! the process of purchasing and financing. Very supportive! More

by BATMANJASON Verified Customer Verified Customer

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Great service. Easy finance. Excellent salesman in David and Mike as the Mgr taking great care of my A plan pricing on such a desired but qualifying truck was very Easy finance. Excellent salesman in David and Mike as the Mgr taking great care of my A plan pricing on such a desired but qualifying truck was very nice to see. I’ll be back to do business with you’ll. Thanks. Tom More

by Tom@texasimaging.net Verified Customer Verified Customer

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GM rude condescending has nothing important to say. Talks about his wife when trying to discuss an important issue. GSM used cars doesn’t attend scheduled meetings. Wish I was able to talk to someone Talks about his wife when trying to discuss an important issue. GSM used cars doesn’t attend scheduled meetings. Wish I was able to talk to someone from corporate. 8233528430. Bought 3 cards from Randall Reed ford. Last experience was TERRIBLE. First explorer good then traded for upgrade. Second explorer, transmission went out in less than 30 days. In the shop for 2 months and more. 2 rentals, 7 courtesy vehicles later. Began the process on 3rd explorer, left the parking lot later at closing. Started to hesitate on the drive. Took it home. Got ready to go to work the next morning, same issue. Check engine light came on. Really. I would assume that this issue would have reached the GM since this was a huge issue back to back. But NO it didn’t. The salesmen are in a morning meeting at 9am every morning. This issue should have went up the chain. Called a meeting with GSM. After 4 days now was the day to meet him to discuss the problem. He did not score to the SCHEDULE meeting. That’s unprofessional. Nor did he call or email with an apology. I’ve been in there SO many times. Still nothing. Talked To GM, he knew nothing of the issue. NOTHING. Mike and Markel tried all they could to rectify the issue. Which was not their play but they tried. The used Manager which is no longer there lies allot. LIES. He is not to be trusted. So much more to discuss. I works love to speak to someone from CORPORATE My number 8323528430 More

by Bernadette Ratcliff Verified Customer Verified Customer

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Staff was very helpful and took the time with me. In answering all my questions and concerns. In answering all my questions and concerns. More

by BPERUCCA Verified Customer Verified Customer

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