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Michael Hampton
Michael Hampton at Toyota of Cleveland

Michael Hampton | Page 5

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
68 Reviews
4.9

68 Reviews

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68 Reviews of Michael Hampton

June 14, 2026

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Employee Rating

My service advisor was great however the mechanical side of things is a joke. Almost $4,000 on an extended warranty and they don’t want to fix anything. It’s always the same run around. More

by makayla_faith_14
Recommend Dealer
No
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Jun 15, 2026

Toyota of Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

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Michael was great to work with and available to discuss or text when couldn't be at the dealership More

by RAYNELL681
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jun 13, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for trusting us with your Toyota Camry service. We’re glad Michael’s availability by phone and text made the process easier when you couldn’t be here. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

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I was pleasantly surprised on how quick the service took. My first time with Toyota service and Michael made it an easy experience. More

by spoondaddy69
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 12, 2026

Toyota of Cleveland responded

We’re happy your first Toyota Tacoma service went swiftly. Michael is pleased to have made the process seamless. Thank you for the five-star feedback. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

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My service was quick and easy Thank to Mike for setting it all up Ed More

by EDSULLI
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Angelia Caronia

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Jun 12, 2026

Toyota of Cleveland responded

Thank you for sharing that our service on your Toyota Highlander was swift and straightforward. We appreciate your mention of the team member who arranged your appointment. Please reach out if you need further assistance. Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Great place to get your truck serviced. The people there are very professional and get things done in a timely manner More

by gcljd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Angelia Caronia, Alison Smith

Print
Jun 11, 2026

Toyota of Cleveland responded

Reading this makes us proud to know your Toyota Tundra received professional attention on schedule. Our team works diligently to keep our service efficient. Thank you for sharing your positive experience. Justin Chretien General Sales Manager 423-664-9715

June 07, 2026

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Employee Rating

Easy peazy, in and out in less than an hour with a smile on my face More

by djjager123
Recommend Dealer
Yes
Print
Jun 07, 2026

Toyota of Cleveland responded

Thank you for sharing your experience. We’re glad Michael and the service team had your Toyota Tacoma back on the road so quickly and left you smiling. We look forward to helping with your next visit. Justin Chretien General Sales Manager 423-664-9715

June 06, 2026

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Employee Rating

They were very curtious and helpful to direct me to the waiting area and what is provided in the waiting area. Service on my car was very quick with little wait time. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Matthew Reagan

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Jun 06, 2026

Toyota of Cleveland responded

It’s wonderful to hear our team’s guidance to the waiting area and its amenities made your visit smoother. We’re happy the Toyota RAV4 service was so efficient and kept your wait time brief. Thank you for the five-star rating. Justin Chretien General Sales Manager 423-664-9715

June 05, 2026

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Employee Rating

Very friendly staff. Kept me informed on progress and we're able to answer all my questions. Service was fast and cplete More

by STEPHEN65
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Service Communication
Recommend Dealer
Yes
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Jun 05, 2026

Toyota of Cleveland responded

It’s great to know our team kept you updated and answered all your questions. We’re pleased the service on your Toyota pickup was both fast and thorough. Thank you for the five-star review. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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Employee Rating

You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Julien Allinder, Angelia Caronia, Matthew Reagan, Alison Smith , Luis Mendez, Eddie Shadgett

Print
May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 15, 2026

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Employee Rating

Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Matthew Reagan, Alison Smith , Luis Mendez, Eddie Shadgett

Print
May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

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