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Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
68 Reviews
4.9

68 Reviews

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68 Reviews of Alison Smith

September 27, 2026

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Employee Rating

Awesome service! Very detailed service technicians who go above and beyond expectations to make sure they take care of all aspects of your concerns. Dropoff is very e More

by alderman365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Michael Hampton, Matthew Reagan

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Sep 27, 2026

Toyota of Cleveland responded

Knowing our technicians’ thorough attention to every concern exceeded your expectations is truly rewarding. We’re glad dropping off your Camry felt effortless and our waiting area felt spacious and welcoming. Justin Chretien General Sales Manager 423-664-9715

September 24, 2026

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Employee Rating

I Love the people in Cleveland dealership The people in Cleveland dealership are wonderful and helpful. More

by jlud389
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Sep 24, 2026

Toyota of Cleveland responded

Thank you for sharing your love for our team! We appreciate your support and look forward to seeing you again at Toyota of Cleveland. Safe travels!

September 23, 2026

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Employee Rating

They are very good with making you feel at home. They have serviced my vehicles for over 10 years. More

by brefuerzo
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Tom Trout, Anthony Durbin, Andy Peek, Justice Goodner, Angelia Caronia, Callaway Covington, Michael Hampton, Matthew Reagan

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Sep 23, 2026

Toyota of Cleveland responded

Thank you for the wonderful feedback and for over 10 years of loyalty! We’re glad our team continues to make you feel at home and provide great service for your vehicles. We truly appreciate your continued trust and support!-Toyota of Cleveland

September 21, 2026

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Employee Rating

Very courteous, professional, easy to communicate with One of best toyota dealership around to deal with easy to make deals and not overly pushy More

by EAGLES7587
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Sep 21, 2026

Toyota of Cleveland responded

Hearing that the service on your Toyota 4Runner was courteous, professional, and easy to communicate with means a lot to our service department. We’re glad the visit felt straightforward and pressure-free, and we appreciate you choosing our dealership. Justin Chretien General Sales Manager 423-664-9715

September 19, 2026

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Employee Rating

I wouldn't chose any other dealership and their service center. We have bought all of our vehicles with them for a while now. Never have I ever left regretting or questioning anything. Matt Frady is awesom More

by peepawmario13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Tom Trout, Tyler Ratledge, Justice Goodner, Crystal Thompson, Angelia Caronia, Matthew Reagan , Matt Frady, Jason Keith

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Sep 19, 2026

Toyota of Cleveland responded

Knowing you trust us for both purchases and service means a lot to our team. Our finance team is glad they could help whenever needed, and our service department is pleased scheduling maintenance on your Camry Hybrid was quick and easy. Justin Chretien General Sales Manager 423-664-9715

September 17, 2026

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Employee Rating

From arrival to completion the staff was attentive and answered any questions I had. They completed the work on time. More

by dkhubbs1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 17, 2026

Toyota of Cleveland responded

Hi DK! Thank you for your review! We are thrilled to hear our team took such good care of you during your visit. See you next time at Toyota of Cleveland!

September 14, 2026

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I always have a great experience with my service. Easy to make an appointment and great communication More

by nilmah1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 14, 2026

Toyota of Cleveland responded

We’re glad scheduling your Subaru Forester’s service was effortless. Knowing you found our communication clear and helpful means a lot to our service department. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

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Employee Rating

People are easy to talk to No pressure, no problems. Always available to help when you're ready. More

by cbetty088
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Sep 11, 2026

Toyota of Cleveland responded

Knowing our service team felt approachable and pressure-free is rewarding. We’re always here to help with your Toyota Sienna whenever you need it. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

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Employee Rating

Great place and people Best place to buy a vehicle and service department is the best More

by JSILVERS114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan

Print
Sep 11, 2026

Toyota of Cleveland responded

Hearing that you consider us the top choice for buying a vehicle and for service means a lot to our team. We’re glad the service on your Tundra lived up to your expectations, and we appreciate your five-star rating. Justin Chretien General Sales Manager 423-664-9715

September 10, 2026

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Employee Rating

The staff is professional and friendly. I will always recommend Cleveland Toyota to all my friends. More

by cousinsone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Angelia Caronia, Michael Hampton

Print
Sep 10, 2026

Toyota of Cleveland responded

Hearing that our team provided professional and friendly service for your Corolla Cross means a lot to our service department. We’re honored you’ll recommend our dealership to your friends. Justin Chretien General Sales Manager 423-664-9715

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