Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
27 Reviews
5.0

27 Reviews

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27 Reviews of Alison Smith

June 26, 2026

Dealership Rating
Employee Rating

very clean, incredible team who respond in a timely, thorough manner i really enjoyed how staff explain what is going on. the additional video sent thoroughly explaining what was checked helped eased my More

by lilliancrabtree.sms
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jun 26, 2026

Toyota of Cleveland responded

Thank you for the five-star review and for trusting us with your Toyota Corolla service. We’re glad our team’s detailed explanations and video updates provided clarity and comfort, and that you found our facility clean. We appreciate your continued trust and look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

June 22, 2026

Dealership Rating
Employee Rating

Everyone and I mean everyone at Toyota of Cleveland I came across were polite considerate and very friendly. Service on my car was fast and satisfying. More

by sogwap0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Toyota of Cleveland responded

Reading how Angelia, Michael, and Alison greeted you with such politeness and care made our day. We’re glad your Toyota Crown Signia received efficient and thorough service. Thank you for sharing your feedback. Justin Chretien General Sales Manager 423-664-9715

June 18, 2026

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I have been coming to this dealership for the last 16 years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent More

by LEO.FERG13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 18, 2026

Toyota of Cleveland responded

It’s fantastic to hear that our service department and sales team have supported your Toyota Tundra needs for 16 years. We’re glad our technicians’ craftsmanship and fair pricing have kept your maintenance and purchase experiences positive. Thank you for your continued loyalty and for trusting us with your last four vehicles. Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Employee Rating

The ladies who saw after me did a great job. They really listened to me and helped me. While I was waiting, I looked at vehicles. I told a man who was there I was not ready to buy that day but I More

by LAURAHUM
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jun 11, 2026

Toyota of Cleveland responded

Thank you for trusting us to service your Camry and for sharing this feedback. We’re glad Alison and our team took the time to listen and assist you, whether for service today or exploring future options. It’s wonderful to know our approach helps you stick with Toyota. Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Employee Rating

Great place to get your truck serviced. The people there are very professional and get things done in a timely manner More

by gcljd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Toyota of Cleveland responded

Reading this makes us proud to know your Toyota Tundra received professional attention on schedule. Our team works diligently to keep our service efficient. Thank you for sharing your positive experience. Justin Chretien General Sales Manager 423-664-9715

June 09, 2026

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Employee Rating

I've been doing my maintenance exclusively at TOC for years. Aside from a couple of aberrations, the interactions with the staff has been great. More

by CMANIS2
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jun 09, 2026

Toyota of Cleveland responded

Thank you for entrusting your Toyota maintenance to us for years and for the five-star rating. We’re glad most interactions with our staff have been positive and we apologize for the rare missteps. Alison looks forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

June 06, 2026

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Employee Rating

Had few questions, we're answered, wait time was expected as high volume service afternoon. Satisfied with my service. More

by algrae123
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jun 08, 2026

Toyota of Cleveland responded

Thank you for choosing Toyota of Cleveland and for sharing your feedback! We look forward to welcoming you back again down the road! Safe travels! -The Toyota of Cleveland Team

June 03, 2026

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Employee Rating

Toyota is always great, so I bought the last five cars from you guys I enjoy the service. I just don't enjoy. Always the tire sales other than that.Everything is great More

by DBAILEYJR
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jun 03, 2026

Toyota of Cleveland responded

Thank you for trusting us with your Toyota purchases over the last five vehicles. We’re glad the service has been consistently great and apologize that our tire options didn’t meet your preference; we’ll pass your feedback to the team. We look forward to keeping your Toyota running smoothly for years to come. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

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Employee Rating

Great job Alison. You went out of the way to make sure I was informed. More

by HPCALDWELL324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

May 31, 2026

Toyota of Cleveland responded

We’re delighted Alison went the extra mile to keep you updated. Thank you for trusting us with your Toyota service. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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Employee Rating

Very nice staff and very accommodating. Reasonable pricing for service to cars. Very fast and efficient with great communication More

by HWYI40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Toyota of Cleveland responded

We’re delighted our team provided fast and efficient service, clear communication, and accommodating support for your Toyota Tacoma. Thank you for recognizing our reasonable pricing and welcoming staff. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

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