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Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
58 Reviews
4.9

58 Reviews

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58 Reviews of Alison Smith

September 06, 2026

Dealership Rating
Employee Rating

Pleasant comfortable wait. Service department friendly and explained what they were doing and sent me a video More

by TOMMMOOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2026

Toyota of Cleveland responded

Your note about the video updates highlights how our service department prioritizes transparency during the service on your 4Runner. Hearing that you found the wait pleasant and felt well-informed means a lot to Alison and our team. Justin Chretien General Sales Manager 423-664-9715

September 03, 2026

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Employee Rating

Courteous efficient service. Kept me updated and respected my time Waiting room comfortable checkin easy More

by Don
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Sep 03, 2026

Toyota of Cleveland responded

Thank you for the five-star rating. Knowing you found the service on your Tacoma courteous and efficient, along with simple check-in and a comfortable waiting area, means a lot to our service team. Justin Chretien General Sales Manager 423-664-9715

September 02, 2026

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Employee Rating

I love your warranty manager and would like to cake her out on a date More

by jimmiebrown0559@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Tom Trout, Anthony Durbin, Andy Peek, Susan Tubbs, Matthew Raymond, Angelia Caronia, Michael Hampton, Matthew Reagan

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Sep 02, 2026

Toyota of Cleveland responded

Hi Jimmie! Thank you for your confidence in Toyota of Cleveland! We appreciate your business.

September 01, 2026

Dealership Rating
Employee Rating

Service advisor was great. However it should never take 2 hours for an oil change that I had an appointment for More

by CRCHARP
Recommend Dealer
No

Other Employees Tagged: Alison Smith

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Sep 02, 2026

Toyota of Cleveland responded

We're glad your Service Advisor impressed you, but we regret to see these concerns. We will share this with the team and encourage you to reach out at your convenience to discuss this with us. Thank you, Justin Chretien - GSM - 423-664-9715

August 31, 2026

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Employee Rating

Tom ( Service Manager) & Allison went above and beyond in their efforts to accommodate me and are very customer service oriented More

by markdupell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

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Aug 31, 2026

Toyota of Cleveland responded

Knowing that Tom and Alison went above and beyond to accommodate you during the service on your Grand Highlander Hybrid is rewarding. Your kind words and five-star rating mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

August 30, 2026

Dealership Rating
Employee Rating

Excellent. No complaints. Always greeted respectfully and asked for any concerning problems. Explanations are clear and concise for any needed service. More

by gbogle1946
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Aug 31, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with our team! We appreciate your support and look forward to seeing you again at Toyota of Cleveland. Safe travels!

August 23, 2026

Dealership Rating
Employee Rating

Has been a great dealer and care. Did not have to wait too long for the inspection More

by STRADERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 23, 2026

Toyota of Cleveland responded

We’re glad the inspection of your Toyota RAV4 didn’t keep you waiting. Your kind words and five-star rating mean a lot to our service team. Justin Chretien General Sales Manager 423-664-9715

August 21, 2026

Dealership Rating
Employee Rating

I live in Chattanooga and prefer to drive 20 miles to Cleveland Toyota than deal with Capitol Toyota of Chattanooga. More

by Lonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Andy Peek, Angelia Caronia

Print
Aug 23, 2026

Toyota of Cleveland responded

Lonz, we are pleased to hear that we are worth the drive! Thank you for choosing Toyota of Cleveland and for sharing your support!

August 20, 2026

Dealership Rating
Employee Rating

Just in for an oil change. Time estimate was accurate. Cost was explained, and suggested maintenance was discussed. Very complete, good tech More

by DONALDVOROUS3277
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Aug 20, 2026

Toyota of Cleveland responded

Hi Donald! Thanks for sharing your rating with us and the community! We’re glad you had a good experience with our team. We truly appreciate your business! Thanks for choosing Toyota of Cleveland.

August 19, 2026

Dealership Rating
Employee Rating

Nice service . Thank you everyone .I will be back for next time. Have bless day. More

by akaraseva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez

Print
Aug 19, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for recognizing our service on your Toyota Corolla Cross. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

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