Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
90 Reviews
4.9

90 Reviews

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90 Reviews of Alison Smith

November 13, 2026

Dealership Rating
Employee Rating

Already did in previous text Ok, floor mats that I bought 10 years ago from you were not installed correctly- driver's side was said to be unsafe. Car wasn't washed or vacuumed bc Patrick said it was not wor More

by Vandy7880
Recommend Dealer
No

Other Employees Tagged: Alison Smith

November 13, 2026

Dealership Rating
Employee Rating

Allison and Toyota of Cleveland have done a great job with addressing any questions or concerns I have. They take the time to listen and to throughly inspect the car. I trust them! More

by TRANSFORMINGSOUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2026

Toyota of Cleveland responded

We’re glad Alison and our service team have addressed your concerns and taken the time to listen and carefully inspect your Toyota Grand Highlander. Your trust means a great deal to us. Justin Chretien General Sales Manager 423-664-9715

November 13, 2026

Dealership Rating
Employee Rating

5 Allison was terrific! She covered everything I asked her to do and made it a wonderful experience. More

by cavityfllr
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Nov 13, 2026

Toyota of Cleveland responded

Thank you for the review! We're glad Allison was so helpful and that you had a good experience! Looking forward to seeing you next time here at Toyota of Cleveland!

November 11, 2026

Dealership Rating
Employee Rating

They were very nice and respectful. No They were great and I don't have any more to say More

by nurseharrison49
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Nov 11, 2026

Toyota of Cleveland responded

We're happy our team treated you with courtesy during your Toyota RAV4 service. Thank you for the five-star rating! Justin Chretien General Sales Manager 423-664-9715

November 10, 2026

Dealership Rating
Employee Rating

I had a great experiance at the service center. The staff were friendly and the waiting area was accommodating and comfortable. More

by H_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2026

Toyota of Cleveland responded

We're glad you had a good experience with us! Thank you for visiting Toyota of Cleveland and for sharing your review.

November 08, 2026

Dealership Rating
Employee Rating

Left my car in worse shape than it was when I brought it in to have it serviced. Made a problem worse than it was when I brought it there. More

by Curtac45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service manager.

Nov 10, 2026

Toyota of Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Chretien General Sales Manager 423-664-9715

November 07, 2026

Dealership Rating
Employee Rating

I have been to a lot of dealerships during my lifetime and hands down no other car dealership or auto repair shop can come close to the excellence of your dealership. It is like dealing with the old time More

by billzierlein
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Nov 07, 2026

Toyota of Cleveland responded

Your recognition of our team’s integrity and quality workmanship means a great deal to us. Thank you for choosing our service department to care for your Toyota ECHO. Justin Chretien General Sales Manager 423-664-9715

November 07, 2026

Dealership Rating
Employee Rating

I would and have recommended this place for great service and the only issue is out of their control "oil prices" going up so service fees are up. More

by DENNIS.GOODINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2026

Toyota of Cleveland responded

Hi Dennis, thank you for recommending Toyota of Cleveland! We appreciate your feedback and understanding. Safe travels!

November 04, 2026

Dealership Rating
Employee Rating

Folks were very nice. Service time was excellent. I even got a snack from them while waiting. More

by Dbelew395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2026

Toyota of Cleveland responded

We're glad the service on your Toyota Camry was prompt and our team made you feel welcome. Thank you for the five-star rating! Justin Chretien General Sales Manager 423-664-9715

November 04, 2026

Dealership Rating
Employee Rating

As always, I am very pleased with the service and the personnel, I appreciate Toyota In Cleveland thank you. More

by Bblair6
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Nov 04, 2026

Toyota of Cleveland responded

We’re pleased that service visits for your Toyota Camry continue to leave you feeling well cared for. Thank you for your kind words about our team. Justin Chretien General Sales Manager 423-664-9715

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