Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
21 Reviews
5.0

21 Reviews

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21 Reviews of Alison Smith

June 06, 2026

Dealership Rating
Employee Rating

Had few questions, we're answered, wait time was expected as high volume service afternoon. Satisfied with my service. More

by algrae123
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

June 03, 2026

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Toyota is always great, so I bought the last five cars from you guys I enjoy the service. I just don't enjoy. Always the tire sales other than that.Everything is great More

by DBAILEYJR
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jun 03, 2026

Toyota of Cleveland responded

Thank you for trusting us with your Toyota purchases over the last five vehicles. We’re glad the service has been consistently great and apologize that our tire options didn’t meet your preference; we’ll pass your feedback to the team. We look forward to keeping your Toyota running smoothly for years to come. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

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Great job Alison. You went out of the way to make sure I was informed. More

by HPCALDWELL324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

May 31, 2026

Toyota of Cleveland responded

We’re delighted Alison went the extra mile to keep you updated. Thank you for trusting us with your Toyota service. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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Very nice staff and very accommodating. Reasonable pricing for service to cars. Very fast and efficient with great communication More

by HWYI40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Toyota of Cleveland responded

We’re delighted our team provided fast and efficient service, clear communication, and accommodating support for your Toyota Tacoma. Thank you for recognizing our reasonable pricing and welcoming staff. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 29, 2026

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One of our favorite Toyota dealerships. We bought our first Toyota from here. Service always try’s to go above and beyond and so far always a good attitude More

by MIKEKAPHERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Matthew Reagan

May 29, 2026

Toyota of Cleveland responded

We appreciate you choosing us for your first Toyota purchase and for making us one of your favorites. It’s great to hear our service team goes above and beyond with a positive attitude when caring for your Toyota 4Runner. Justin Chretien General Sales Manager 423-664-9715

May 29, 2026

Dealership Rating
Employee Rating

A++ No more to say except I always get excellent care. That's why I drive an extra few miles to go to this dealership. Keep up the good work.!!! More

by WHITES48
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

May 29, 2026

Toyota of Cleveland responded

Thank you for trusting us with your Toyota Camry and for driving those extra miles. It’s great to know that Alison and our service team consistently deliver the care you expect. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

May 24, 2026

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Very professional and quality service. The staff are very friendly, and the atmosphere while waiting was comfortable and accommodating. More

by ERLYHA89
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

May 24, 2026

Toyota of Cleveland responded

We appreciate you highlighting the professional care you received on your Toyota RAV4 and praising our friendly staff. Alison and our team are pleased the waiting area felt welcoming for you. Justin Chretien General Sales Manager 423-664-9715

May 20, 2026

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Employee Rating

Allison was pleasant and quick with getting me checked in for my service. This is the second time having my vehicle serviced with Toyota of Cleveland and am satisfied with my experiences. More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Toyota of Cleveland responded

It’s great to hear that Alison provided a pleasant and efficient check-in for your service. We appreciate you bringing your Toyota Tacoma back for a second visit. Our team is happy to know you’re satisfied with our service. Justin Chretien General Sales Manager 423-664-9715

May 15, 2026

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Employee Rating

Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

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