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Michael Hampton
Michael Hampton at Toyota of Cleveland

Michael Hampton

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
33 Reviews
5.0

33 Reviews

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33 Reviews of Michael Hampton

June 25, 2026

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Michael was very upfront with me on how long I would have to wait for them to complete the recall on my vehicle. He was very adamant about updating me when there was a change in time from what he previously More

by PMADAMS19
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Jun 25, 2026

Toyota of Cleveland responded

Thank you for sharing your thoughts. We’re happy that Michael proactively updated you on the recall timeline and helped make the wait more comfortable. We appreciate having had the chance to service your Toyota RAV4. Justin Chretien General Sales Manager 423-664-9715

June 25, 2026

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Quality work the dealership communicated the cost and did Quality work on my Toyota camery. More

by Wesley ledford
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Jun 25, 2026

Toyota of Cleveland responded

We’re pleased Michael and our service team communicated costs transparently and provided quality work on your Toyota Camry Hybrid. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

June 22, 2026

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Everyone and I mean everyone at Toyota of Cleveland I came across were polite considerate and very friendly. Service on my car was fast and satisfying. More

by sogwap0
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Alison Smith

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Jun 22, 2026

Toyota of Cleveland responded

Reading how Angelia, Michael, and Alison greeted you with such politeness and care made our day. We’re glad your Toyota Crown Signia received efficient and thorough service. Thank you for sharing your feedback. Justin Chretien General Sales Manager 423-664-9715

June 18, 2026

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1.5 hours for an oil change and tire rotation with an appointment? Wait time too long. I can have it done elsewhere next time for the same price faster. More

by RandyR
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Jun 18, 2026

Toyota of Cleveland responded

Thank you for taking the time to share your feedback with us, Randy. We apologize for the long wait and will share your comments with our team. We hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service. Justin Chretien General Sales Manager 423-664-9715

June 14, 2026

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Easy communication and friendly. Also got a Law Enforcement discount which was very unexpected and much appreciated. More

by Bradleycolbaugh
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Jun 14, 2026

Toyota of Cleveland responded

We’re glad communication for your Toyota 4Runner service was smooth and that our team was friendly. Michael is delighted to know the law enforcement discount was a pleasant surprise. Thank you for choosing us for your service needs. Justin Chretien General Sales Manager 423-664-9715

June 14, 2026

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My service advisor was great however the mechanical side of things is a joke. Almost $4,000 on an extended warranty and they don’t want to fix anything. It’s always the same run around. More

by makayla_faith_14
Recommend Dealer
No
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Jun 15, 2026

Toyota of Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

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Michael was great to work with and available to discuss or text when couldn't be at the dealership More

by RAYNELL681
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Recommend Dealer
Yes
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Jun 13, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for trusting us with your Toyota Camry service. We’re glad Michael’s availability by phone and text made the process easier when you couldn’t be here. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

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I was pleasantly surprised on how quick the service took. My first time with Toyota service and Michael made it an easy experience. More

by spoondaddy69
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Recommend Dealer
Yes
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Jun 12, 2026

Toyota of Cleveland responded

We’re happy your first Toyota Tacoma service went swiftly. Michael is pleased to have made the process seamless. Thank you for the five-star feedback. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

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My service was quick and easy Thank to Mike for setting it all up Ed More

by EDSULLI
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Angelia Caronia

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Jun 12, 2026

Toyota of Cleveland responded

Thank you for sharing that our service on your Toyota Highlander was swift and straightforward. We appreciate your mention of the team member who arranged your appointment. Please reach out if you need further assistance. Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Great place to get your truck serviced. The people there are very professional and get things done in a timely manner More

by gcljd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Angelia Caronia, Alison Smith

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Jun 11, 2026

Toyota of Cleveland responded

Reading this makes us proud to know your Toyota Tundra received professional attention on schedule. Our team works diligently to keep our service efficient. Thank you for sharing your positive experience. Justin Chretien General Sales Manager 423-664-9715

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