Michael Hampton
Michael Hampton at Toyota of Cleveland

Michael Hampton

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Michael Hampton

July 19, 2026

Dealership Rating
Employee Rating

This place is great first the cleanest dealership the staff second to none everyone is friendly, kind and very helpful and the General manager is outstanding in every way More

by phyno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2026

Toyota of Cleveland responded

Thank you for noting how clean our facility was and for praising the friendly, helpful team during your Toyota Grand Highlander service. We’re delighted our leadership left a strong impression. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

July 18, 2026

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Employee Rating

Michael was awesome. Really took care of me and got the exact tires I was looking for for my Tacoma. Thanks Michael and Toyota!! More

by hathaway_skye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2026

Toyota of Cleveland responded

It’s great to hear Michael helped you find the ideal tires for your Tacoma. Thank you for trusting Toyota with your service. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

July 16, 2026

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It’s amazing my experience. Customer service is top notch. Mechanical was there for me, informing every now and then. More

by sonnym63
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 16, 2026

Toyota of Cleveland responded

Delighted to hear you found our customer service outstanding and appreciated the updates from our technicians. Thank you for trusting us with your Toyota Corolla. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

July 15, 2026

Dealership Rating
Employee Rating

Always a great experience. Always a great experience every time I visit this dealership. I don't do anywhere else because their service is second to none. More

by markchandool
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

Jul 15, 2026

Toyota of Cleveland responded

Michael and our service team appreciate your loyalty and are thrilled that every visit has been outstanding. Thank you for trusting us with your Camry’s service. Justin Chretien General Sales Manager 423-664-9715

July 15, 2026

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Customer service was absolutely fantastic! Definitely will be returning for services in the future. They took great care of me. More

by misscaris1108
Service Price Transparency
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Recommend Dealer
Yes
Jul 15, 2026

Toyota of Cleveland responded

Hi Caris! We are thrilled to hear that you had a fantastic experience with our team! We look forward to serving you again in the future at Toyota of Cleveland!

July 14, 2026

Dealership Rating
Employee Rating

Easy check-in, pleasant staff, even came around in the waiting area asking if we wanted anything to drink while we waited. Service was timely and checkout was simple and quick. More

by IronMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Toyota of Cleveland responded

Hi Mike, we're pleased to hear our team took great care of you during your recent visit. Thanks for choosing Toyota of Cleveland and for sharing your positive experience with us!

July 06, 2026

Dealership Rating
Employee Rating

They do not have a shuttle service. I dropped my van off the morning before my scheduled recall service, (because of transportation challenges) and they called me around 4 to tell me it More

by Gramvan
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Jul 07, 2026

Toyota of Cleveland responded

Thank you for choosing Toyota of Cleveland and for sharing your feedback. While we’re glad your van was ready ahead of schedule, we apologize for any transportation inconvenience. We look forward to delivering an even better experience next time!

July 03, 2026

Dealership Rating
Employee Rating

Very helpful Friendly, quick,made sure I understood b how to operate my touch screen. More

by mcsportstv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Jul 03, 2026

Toyota of Cleveland responded

Thank you for the five-star rating. We’re glad our service team was friendly, prompt and took the time to help you feel confident using your Toyota RAV4 Prime’s touchscreen. Justin Chretien General Sales Manager 423-664-9715

June 25, 2026

Dealership Rating
Employee Rating

Michael was very upfront with me on how long I would have to wait for them to complete the recall on my vehicle. He was very adamant about updating me when there was a change in time from what he previously More

by PMADAMS19
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

Jun 25, 2026

Toyota of Cleveland responded

Thank you for sharing your thoughts. We’re happy that Michael proactively updated you on the recall timeline and helped make the wait more comfortable. We appreciate having had the chance to service your Toyota RAV4. Justin Chretien General Sales Manager 423-664-9715

June 25, 2026

Dealership Rating
Employee Rating

Quality work the dealership communicated the cost and did Quality work on my Toyota camery. More

by Wesley ledford
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

Jun 25, 2026

Toyota of Cleveland responded

We’re pleased Michael and our service team communicated costs transparently and provided quality work on your Toyota Camry Hybrid. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

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