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Michael Hampton
Michael Hampton at Toyota of Cleveland

Michael Hampton

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
68 Reviews
4.9

68 Reviews

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68 Reviews of Michael Hampton

September 27, 2026

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Employee Rating

Awesome service! Very detailed service technicians who go above and beyond expectations to make sure they take care of all aspects of your concerns. Dropoff is very e More

by alderman365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Matthew Reagan, Alison Smith

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Sep 27, 2026

Toyota of Cleveland responded

Knowing our technicians’ thorough attention to every concern exceeded your expectations is truly rewarding. We’re glad dropping off your Camry felt effortless and our waiting area felt spacious and welcoming. Justin Chretien General Sales Manager 423-664-9715

September 23, 2026

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Employee Rating

It was good, the service took a while with me waiting there almost 3 hours More

by razzledazzle061980
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Sep 24, 2026

Toyota of Cleveland responded

Thank you for your visit and for sharing your attentive feedback. We will take it into account to deliver a better experience next time!

September 23, 2026

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Employee Rating

They are very good with making you feel at home. They have serviced my vehicles for over 10 years. More

by brefuerzo
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Tom Trout, Anthony Durbin, Andy Peek, Justice Goodner, Angelia Caronia, Callaway Covington, Matthew Reagan, Alison Smith

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Sep 23, 2026

Toyota of Cleveland responded

Thank you for the wonderful feedback and for over 10 years of loyalty! We’re glad our team continues to make you feel at home and provide great service for your vehicles. We truly appreciate your continued trust and support!-Toyota of Cleveland

September 22, 2026

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Good service and knowledgeable staff. Had my vehicle ready prior to the time I was told it would be ready. More

by MTCook
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Sep 23, 2026

Toyota of Cleveland responded

We’re glad to hear our team got you back on the road efficiently! Thank you for choosing Toyota of Cleveland and for sharing your experience with us. See you next time! Safe travels!

September 13, 2026

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This dealership went above and beyond for me. They inspected my vehicle all over before I left on a 9 hour trip. They answered all of my questions and took care of all of my concerns. More

by HARPER.LEE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Covington, Taylor Alton, Angelia Caronia, Michael Dylan Covington, Matthew Reagan

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Sep 14, 2026

Toyota of Cleveland responded

Knowing that our thorough inspection of your Subaru Outback gave you confidence before your nine-hour trip means a lot to our service team. It was a pleasure to answer all your questions and address your concerns before you set out. Justin Chretien General Sales Manager 423-664-9715

September 13, 2026

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Would love to see the service reps dress more professionally and take pride in themselves. More

by GANDSWARREN
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2026

Toyota of Cleveland responded

Hi Warren! Thank you for this glowing review of Toyota of Cleveland, and we're grateful to have you as our customer.

September 13, 2026

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Employee Rating

The dealership itself is okay. Micheal is extraordinary! I had to wait almost 2 hours for a tire balance and an oil change. More

by patsandus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 25, 2026

Toyota of Cleveland responded

We're glad to know that Michael made a positive impression, but we're sorry about the wait time for your services. We aim for efficiency and it sounds like we missed the mark here. Your feedback is important to us in improving our service. If you have any further concerns or needs, please feel free to reach out directly. Thank you, Justin Chretien - GSM - 423-664-9715

September 11, 2026

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Very friendly, thorough and efficient service! Will definitely be switching my business to Toyota of Cleveland. More

by wilsons1
Recommend Dealer
Yes

Other Employees Tagged: Michael Hampton

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Sep 11, 2026

Toyota of Cleveland responded

Hearing that our team’s service felt welcoming, comprehensive and seamless means a great deal to our service department. Thank you for choosing our dealership for your RAV4’s service. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

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Employee Rating

Great place and people Best place to buy a vehicle and service department is the best More

by JSILVERS114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Matthew Reagan, Alison Smith

Print
Sep 11, 2026

Toyota of Cleveland responded

Hearing that you consider us the top choice for buying a vehicle and for service means a lot to our team. We’re glad the service on your Tundra lived up to your expectations, and we appreciate your five-star rating. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

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Employee Rating

I have purchased 2 cars from here and i only bring my Toyota here for service. They are friendly and do exceptional work. Toyota of Cleveland is my preferred dealership and sevice center! I highly rec More

by pzb37091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Matthew Reagan

Print
Sep 11, 2026

Toyota of Cleveland responded

Knowing you find our team welcoming and our service exceptional is rewarding. We’re honored to be the service center you trust for your Toyota Sienna, and we appreciate your recommendation. Justin Chretien General Sales Manager 423-664-9715

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