Michael Heintz

Less than stellar buying experience: sales department was not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the process took many hours more than it should have and I probably should have trusted my gut and went to a different dealership to finalize a purchase. Car had a load of problems (not the dealership's fault, but Mazda's fault due to poor workmanship). Constantly misaligned steering, buzzing/vibrating engine at certain speeds, and a complete transmission failure at 8,000 miles on the odometer led to me visiting the service center many times over my last seven months of ownership. Communication was okay or poor at most times with the service department. The work got done each time, and loaners were made available, but the overall experience working with the survey department leads me to believe that they are understaffed or new procedures need to be put in place to ensure customers are kept up to date with what is happening while their vehicle is in for service. More

by mpolizzotti Verified Customer Verified Customer

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Excellent dealership. Helpful, knowledgeable, pleasant. I would definitely recommend to family and friends to visit this dealership. Helpful, knowledgeable, pleasant. I would definitely recommend to family and friends to visit this dealership. More

by cabinvt Verified Customer Verified Customer

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When my initial review of this dealership was unfavorable due to outside information that was given to me regarding gap insurance and loan vs lease payment with $10k down,, Werners reached out to me. After m due to outside information that was given to me regarding gap insurance and loan vs lease payment with $10k down,, Werners reached out to me. After my conversation with Mike, additional information was provided. Thanks Mike for caring enough to take the time to allay my concerns. More

by raflanders Verified Customer Verified Customer

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Everyone at Werner Mazda were very friendly, knowledgeable and passionate about the cars they were selling and representing. Mike H. made the process easy and and hassle free. Rich was very nic knowledgeable and passionate about the cars they were selling and representing. Mike H. made the process easy and and hassle free. Rich was very nice and friendly. He came over and introduced himself to us and made us feel right at home. This is my first Mazda and the team made me feel like I have been part of the Mazda family for years. Good job to everyone there. More

by pegj-c Verified Customer Verified Customer

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Mike was great in that he was very knowledgeable and offered options but not pushy in any way. offered options but not pushy in any way. More

by sbhutto Verified Customer Verified Customer

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Once in the door I felt my anxiety lessening and Picking my new vehicle was easier than expected. I tried 3 vehicles and decided on the 2025 CX70! Love it so far. The sales team Mike and Rich were great and my new vehicle was easier than expected. I tried 3 vehicles and decided on the 2025 CX70! Love it so far. The sales team Mike and Rich were great and knowledgeable. Ryan in Finance was helpful explains all our options. I had been on the website probably everyday for a month before going in. Their pricing is upfront the only thing that could be changed is the online value of your trade it was much higher than the actual value they gave me. Otherwise I am Happy and as a new Madza owner I hope to have a great relationship with Werner More

by pjg27 Verified Customer Verified Customer

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Shopping experience was unlike any other I have ever had. It was simple and quick without all that haggle back and forth. My Finance Manager was Ryan Chisholm (he had previously been my salesperson last year It was simple and quick without all that haggle back and forth. My Finance Manager was Ryan Chisholm (he had previously been my salesperson last year), Michael Heintz and Brian Hennessy my salespersons, were all great. They all listened to my wants and needs, gave me the information I requested, didn't keep bothering me while I took time to think it over, understanding and easy to work with. We all know that buying a new car can be stressful and not fun, that was not the case here they all made it easy and no stress. Everything was explained to me so there were no surprises on the day of signing paperwork and picking up the car. The entire process of picking up the car was fast and painless. I can't say enough good things about my experience, Werner Mazda is very lucky to have Ryan, Michael and Brian on their team because they made it a perfect purchase from start to finish. Thank you to all of you and keep up the great work. For reference I leased a 2025 Mazda CX-5 Turbo Premium AWD, Deep Crystal Blue Mica with Black Leather with red stitching. Have had it almost a month now and so happy with my purchase, value for my money and feel as if I got an amazing deal. More

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Werner Mazda was the best car buying experience I have ever had. First time buying a Mazda and the process was better than any other car purchase I have had in the past. ever had. First time buying a Mazda and the process was better than any other car purchase I have had in the past. More

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Everyone was excellent my deal went through quickly and I am very happy with my vehicle am very happy with my vehicle More

by amyloucor66 Verified Customer Verified Customer

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Mike Heintz , Was wonderful explained everything in detail and how everything work in the car. Even downloaded the app to my phone detail and how everything work in the car. Even downloaded the app to my phone More

by pamfitzpatrick Verified Customer Verified Customer

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