Michael Jordan | Page 7

Great service. Timely. Michael takes care of me when I call. Brad thanked me for using their service. I will keep coming back. Timely. Michael takes care of me when I call. Brad thanked me for using their service. I will keep coming back. More

by MIKE@CRESCENTGAGE.COM Verified Customer Verified Customer

Print

My 2021 Yukon had what I suspected to be a bad battery. I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just a take a couple of hours to resolve. The tow truck arrived at Heritage at or about 2 PM. Multiple calls made to service after 5 PM were unanswered. At or about 6 PM I did speak with Sam who told me they did not have the battery on hand and it would be the following day before the situation with my vehicle would be resolved. He stated he would not charge me labor because of the inconvenience I was experiencing. The end result was a multitude of failures on part of service. One, absolutely no phone calls at any time from Sam to provide a status Two, the several phone calls I made to service were unanswered (no voice mail, nothing...) Three, I was charged the labor Four, when I drove the car there was a message that my steering wheel lock needed attention. Yet the service invoice showed my vehicle received a multi-point inspection. How and why did no one from service or the advisor make note of the steering lock matter and look into it. I have dealt with the GMC dealership for many years. Sales and service. This was by far the worst experience of all the years. More

Print

I have purchased several vehicles from them and always use their service department. From the sales staff to the service department, I always have had a great experience. use their service department. From the sales staff to the service department, I always have had a great experience. More

Print