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923 Reviews of Michael Kratschmer
October 31, 2024
Overall I have negative experiences with this dealer. I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared abou I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared about me as a person. Family Hyundai isn’t a family at all. What a joke of customer service More
by NICK_CAMPLIN
Verified CustomerOther Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
October 18, 2024
Never had any issues when getting car serviced. Always friendly and keep you up to date on your car. Always friendly and keep you up to date on your car. More
by CHICAGONOLE1
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
October 18, 2024
Great job and awesome service writer always willing to work with Matt Casey. I will be returning work with Matt Casey. I will be returning More
by REYESHECTOR0618
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
October 18, 2024
Hello, I’ve been a customer with Family Hyundai for over 15 years and the service I’ve received has always been excellent. From the sales department to the service department the service is outstanding. 15 years and the service I’ve received has always been excellent. From the sales department to the service department the service is outstanding. More
by MCKENDALL
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Al Pellizzeri
October 16, 2024
First time I went to get oil service, was rudely told that it would take a couple of hours, because they didn't really have quick easy drive up service as advertised. Spoke with service manager, who conv that it would take a couple of hours, because they didn't really have quick easy drive up service as advertised. Spoke with service manager, who convinced me to give them another chance, so I did. Came in the day of my appointment, and it was raining. So I waited as they serviced the car. After about 2 hours, having not heard from anyone and needing to get to work, I hunted down my service person who came to her desk and "discovered" that they were finished, but since she wasn't at her desk, no one bothered to look for me and tell me. I stated I needed to leave asap to get to work, so she gave me keys, looked out in rain and stated that they had me blocked in (because no one came for me so they parked another car in front of me). Said she would get people to move car. I run to my car in pouring rain, and no one comes to let me out. I make 3 calls to office (including general manager) pleading for someone to let me out, as I was going to be late for work. After another 15 - 20 minutes, some workers come out to move the cars next to me, because they can't find the owner or keys to car in front of me, so I have to maneuver out of tight spot to finally get out, and am indeed late for work. They didn't seem to care a bit. Subsequently, I answer two requests for reviews and tell them my disappointment, and how bad the service was as a result, but again, no response. I'll get my service elsewhere in the future. More
by larryowensjustine
October 11, 2024
The dealership is not honest they lie they go back on their word they’re slow. I will never go back or recommend that dealership to anyone. their word they’re slow. I will never go back or recommend that dealership to anyone. More
by normanclark19
Other Employees Tagged: TJ Schmitt, Mike Majors
October 10, 2024
Everything was done as requested and done promptly. Would recommend dealership to other Hyundai owners. Would recommend dealership to other Hyundai owners. More
by tbgarfield269
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
October 10, 2024
Got my car repaired, when I asked about a sensor that wasn’t originally included in the estimate, I was told by the service manager (Michael) that he had been corresponding with Allstate about replacing wasn’t originally included in the estimate, I was told by the service manager (Michael) that he had been corresponding with Allstate about replacing the sensor and that they denied the request. However, speaking with Allstate, my adjuster claims that no such conversation took place and they, in fact, did not deny any requests for a sensor repair. Also, Allstate says the lower grill/bumper should’ve been repaired or replaced as part of the supplement which they sent payment for, but it was not. More
by gryan316
October 09, 2024
Was very professional and courteous got right to the problem and handled it very quickly and got my vehicle back to me. Thank you problem and handled it very quickly and got my vehicle back to me. Thank you More
by RUSSANDZOE
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
October 08, 2024
It was a friendly atmosphere for it being so busy. I had an appointment but the lines were so long it took 2 hours to finish the job. They were all very friendly again at the end of my appointment. So I had an appointment but the lines were so long it took 2 hours to finish the job. They were all very friendly again at the end of my appointment. Someone did tell me to show up in early am and they take you faster. More
by BOUTON.KATHY
Other Employees Tagged: Mike Majors
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