Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 80

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

June 24, 2021

Dealership Rating
Employee Rating

The service dept and our former salesman are absolutely awesome. They are very professional and always very helpful. I have recommended this dealership to many people. More

by TEDANDLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, PJ

Jun 25, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your experience with us here at Family Hyundai. We appreciate you leaving us a fantastic, five-star review. Thank you for helping to spread the word about us. We're here for you anytime.

June 21, 2021

Dealership Rating
Employee Rating

Very friendly and helpful. Comfortable waiting area and always nice to have a cup of coffee. More

by SDOWNEY48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 21, 2021

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 13, 2021

Dealership Rating
Employee Rating

My experience was great. The service department is so thorough and kind. They really know how to treat their customers. The reason I bought a car from Hyundai is because of their service. More

by greeneclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Jun 13, 2021

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback for our service department!

June 09, 2021

Dealership Rating
Employee Rating

You keep sending me emails for my husband after I repeatedly called and gave you his email. This has been going on since January.Please send him, not me the emails. Take the time to update the inform More

by MINDIGIRL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 26, 2021

Family Hyundai responded

Thank you for this feedback, we apologize for the confusion. If you would please provide your and your husband's name and email, we will address this issue right away. Thank you!

Jun 26, 2021

MINDIGIRL73 responded

I have given it to you, again. Hopefully it will be fixed. Thank you!

Jul 29, 2021

MINDIGIRL73 responded

Just received another email for Chris, from your internet department.

June 08, 2021

Dealership Rating
Employee Rating

A couple weeks ago I took my vehicle in for an oil change and tire check. The following week I turn on my air conditioner and it made noises and no cool air flowed. I took it in again to have it check a d wa More

by burnadebt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 04, 2021

Dealership Rating
Employee Rating

Awesome service!!! 5 stars all the way!! Thumbs up guys..keep up the good work!! Always knowledgeable and considerate. You have a customer for life :-) More

by YOLKA2377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2021

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

May 26, 2021

Dealership Rating
Employee Rating

They didn't clean the car and or vacuum. No report on what next to be service on my car. It was like here pay your bill and leave. More

by JBD0224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 12, 2021

Family Hyundai responded

.Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 22, 2021

Dealership Rating
Employee Rating

Excellent customer service. ALWAYS!! Also very prompt service! Always a pleasure dealing with the staff at Family Hyundai. Thanks for your prompt and excellent service More

by CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 24, 2021

Family Hyundai responded

Thank you for your very kind review, Christine! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 22, 2021

Dealership Rating
Employee Rating

I came to Hyundai for an oil change and Bryan told me about a recall.He could do both and a tire rotation so I didn't have to come back so soon.He was honest about the wait-it was worth it to me.Everyone More

by CAROLPARKS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Bryan

May 22, 2021

Family Hyundai responded

Thank you for your business and this five-star review. We're happy to hear that Bryan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 22, 2021

CAROLPARKS16 responded

Thank you and I will take my car no where else!!

May 16, 2021

Dealership Rating
Employee Rating

Quick service & friendly. Even when behind our scheduled time they made sure to get it in and out. Clean facility and no leaks from the vehicle. More

by pshepard270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 17, 2021

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

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