Michael Kratschmer | Page 9

Quick service light Representative very friendly Respectful, very comfortable location easy access great place to do business Respectful, very comfortable location easy access great place to do business More

by BILLUP25 Verified Customer Verified Customer

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I brought my car in for a repeated issue - it would randomly shut off while in Drive and in Park. This was my second time taking it in. I still am not sure if it's resolved because it happened about a randomly shut off while in Drive and in Park. This was my second time taking it in. I still am not sure if it's resolved because it happened about a week after taking it in the first time. Not once was the repair I was told my car needed mentioned the first time. It was a $600 repair yet I still live in fear my car will randomly shut off on the interstate. Plus I was recommended to get an oil change which I had done in the same location the week before. How do I know that was even done properly if it was recommended? I am also told I need new brakes for another $400. How can I trust that? A car randomly shutting of completely sounds like something that should at least be partly covered if not fully covered but Hyundai did not stand behind their car. I do not even have 50,000 miles on my car. I'm deeply disappointed in Hyundai. More

by elizabethmariebarker Verified Customer Verified Customer

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It has good service and I recommend it to new customers who trying it for the first time. who trying it for the first time. More

by QUIANA_GILMORE Verified Customer Verified Customer

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This place is a SCAM! Service Advisor Colin is not knowledgeable, disorganized and never follows through on what he tells you. He advised me I needed to replace the Stee Service Advisor Colin is not knowledgeable, disorganized and never follows through on what he tells you. He advised me I needed to replace the Steering Rack Assy, which I found odd because there was nothing wrong with my steering. I bought my car in for bumping noise underneath my SUV, like something is loose and bumping underneath. They needed to keep my SUV because parts had to be ordered. As a result Colin put me in a Courtesy car for transportation. I get on the expressway (I 80) with this car and as I am accelerating the car is slowing down in the lane of traffic!! Tractor trailer trucks, and other vehicles were coming at 80+ miles per hour. I managed to get on the shoulder and the SUV immediately died. Omg, I was horrified! The car died because the gas tank was empty. Colin put me a car with no gas in it and without it being inspected. He couldn't even call Hyundai roadside service to get me to safety. I had to call my roadside service to tow their car and get me to safety. As a result of Colin's incompetent, I could have been killed out there! I instructed Colin to keep the parts that was being replaced on my car. Do not throw it away. He made a note of it and assured me they would place it in the trunk of my SUV. When the repairs was done, my car is have the same problem as when I bought it in and the steering now feels unstable. I asked Colin for the old parts to my car and he lied and said they couldn't find it. They charged me $2000 and my car is in worst condition than when I first bought it in. They DID NOT replace the Steering Rack Assy, because they cannot show me the old Steering Rack removed from my car. I have called Colin several times and he is not returning my calls. I have been a loyal customer for 15 years. I bought my car brand new from Family Hyundai and they have been servicing my vehicle for 15 years and this is how they treat their customers. PLEASE DON'T TRUST THIS PLACE! POOR CUSTOMER SERVICE! PEOPLE RUNNING A SCAM! More

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I have purchased 3 Vehicles from Family and received great service on all of them.All around a very good dealership. great service on all of them.All around a very good dealership. More

by JACKIEBOWL8 Verified Customer Verified Customer

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Family Hyundai is always accommodating fast,professional,friendly,We purchased 3 cars from Family Hyundai. fast,professional,friendly,We purchased 3 cars from Family Hyundai. More

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Good service. Took a long time to get me back my car. Had to go to work that day Took a long time to get me back my car. Had to go to work that day More

by PCGG0124 Verified Customer Verified Customer

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Mike was very professional and provided effective communication concerning the recall on my vehicle. Work was performed in a timely manner. communication concerning the recall on my vehicle. Work was performed in a timely manner. More

by AlMac Verified Customer Verified Customer

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Dealer was respectful to customer services dealership clean Mr Collins goes out of way to make sure customer is taking care of if they are a little bit back-up her come or call you to desk and explain wh clean Mr Collins goes out of way to make sure customer is taking care of if they are a little bit back-up her come or call you to desk and explain why go out way to satisfied the customer that what have me coming back for service's. Dealer there are good talk with about cars on the showroom floor More

by sherden Verified Customer Verified Customer

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Absolutely scammed for a quick buck. Terrible service. My car now drives worse than before I took it in. Just a shady disappointing experience. Checkout my review on google. Terrible service. My car now drives worse than before I took it in. Just a shady disappointing experience. Checkout my review on google. More

by AlexSolem Verified Customer Verified Customer

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