Michael Krumm

Sorry this was a little bit late Michael. I actually originally was putting a review on the day after the sale, but I was having glitching issue trying to get it posted, and the review I wrot I actually originally was putting a review on the day after the sale, but I was having glitching issue trying to get it posted, and the review I wrote went completely away. So here it is for you… Can’t say enough here about the dealership and the employees that I had the pleasure of working with. Michael is exceptional, he is very personable and addressed any of my concerns or questions. Normally, I would refuse to have a dealer staff go with me on a test drive and just not do business with them if they try to refuse to allow me to test drive by myself. But Michael was personable. He was being himself, and I felt quite comfortable just having normal conversations as friends would back-and-forth. That’s why I felt comfortable with him in the car with me for a test drive and not feeling like I had somebody just uncomfortably staring over my shoulders not being able to take in the experience of getting everything I need out of test driving a vehicle to purchase. Myself, Michael and Devon were able to smoothly go through the process of pre sale conversation questions or concerns, paperwork, documents, etc. casually instead of being cooped up in a little office sitting at a desk. The priority they put for getting my vehicle transferred from Appleton to Madison that same day and able to take delivery of the vehicle showed that they valued both of ours time and expectations set. I couldn’t say enough about Devon as well. He addressed and handled most of my concerns, professionally and appropriately. While I know part of his job is to try to make sales for things such as warranty and vehicle protection products, some of them can be presented with vague incomplete information until questioned and addressed by myself. Devon appreciated any of my halts in acceptance of the products he sold me. He addressed every single one of my concerns and elaborated on all of the additional information that I needed to finally agree to the sale of some other products he sold me to protect my vehicle purchase. Thank you to whichever employees took the several hour trip to Appleton and back to transfer my vehicle for me. Your time and dedication to promptly and efficiently deliver my vehicle goes with much appreciation. Honesty and being able to be personable and casual go a very long way and I appreciate everything that you guys did for me and selling me my daughter‘s first vehicle becoming a new licensed driver. I would definitely come back and do business with you guys again and will continue to put a word out to friends and family whenever they are in the market for a vehicle, to consider visiting your dealership and buying a vehicle from you. More

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Easy, very helpful, no pressure, great follow up, and I love the new car. Thanks for everything! love the new car. Thanks for everything! More

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The process was very easy. Many options. Everyone I worked with was professional and informative. Many options. Everyone I worked with was professional and informative. More

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Helpful and easy to find a new car for our family , thank you for the help! you for the help! More

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I had a great experience getting my “new to me” car! Michael went above and beyond for me! 10/10 recommend! Michael went above and beyond for me! 10/10 recommend! More

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Never did I think I would end up with a Kia. Little did I know I would absolutely love the K4! I had truly a great experience at Russ Darrow Kia thanks to Michael Krumm and Jonathan Chizever. Fr Little did I know I would absolutely love the K4! I had truly a great experience at Russ Darrow Kia thanks to Michael Krumm and Jonathan Chizever. From the very beginning Michael handled my skepticism amazingly never pressuring and incredibly patient with my occasional bluntness. I initially test drove the K5 and he walked me through all of the fun features. After thinking things over I ended up coming back but Michael wasn't in :(. Jonathan stepped in and was just as wonderful! We test drove the K4 and I loved it - the interior was definitely a selling point for me. Jonathan handled all of my many, many, many questions with absolute grace. I wrapped things up with Michael in the end who went above and beyond to welcome me into the Kia family. He even made a check in video before I came, super unexpected and super personable. Both were absolutely fantastic to work with and genuinely cared. I look forward to working with them for many more years!!! More

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Michael Krumm at Russ Darrow Kia in Madison provided exceptional service throughout our entire car-buying experience. From our initial inquiry through final paperwork, Michael was incredibly knowledgeab exceptional service throughout our entire car-buying experience. From our initial inquiry through final paperwork, Michael was incredibly knowledgeable, patient, and genuinely invested in helping us find the perfect vehicle for our needs. He took the time to thoroughly explain everything, answered our numerous questions with expertise, and made what can often be a stressful process feel smooth and straightforward. Michael’s professionalism and dedication to customer satisfaction truly set him apart. We couldn’t be happier with both our new Kia and the outstanding service we received. Anyone considering a Kia purchase should definitely reach out to Michael Krumm - you won’t be disappointed. Thank you, Michael, for making this such a positive experience! More

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The process was very easy, Michael and Matt were also very helpful with my purchase.-Emre very helpful with my purchase.-Emre More

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Worked with Antonio and Michael, both were very communicative, informative and reliable! Would definitely recommend them for any current or future Kia needs! communicative, informative and reliable! Would definitely recommend them for any current or future Kia needs! More

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I had a great experience leasing a new 2025 Kia Telluride with Michael Krumm. I came in knowing exactly what I wanted and asked for a quick, no-hassle process. Michael was responsive, professional, and perso with Michael Krumm. I came in knowing exactly what I wanted and asked for a quick, no-hassle process. Michael was responsive, professional, and personable throughout. He respected my time and needs, kept the process moving, and didn’t push any unnecessary sales pitches. I appreciated that he made everything feel smooth and low-pressure. I’ve had less-than-great experiences at this dealership in the past, but this time was genuinely pleasant thanks to Michael. I was in and out in about an hour and a half, and left with exactly the vehicle I wanted—no stress, no haggling. Highly recommend working with him if you’re looking for a straightforward and respectful car leasing experience. More

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