Michael Maheras | Page 15

Not a Good Experience First off, they offered less than bottom dollar for my trade-in which was only 5 years old with low mileage. After an hour or more going back and for First off, they offered less than bottom dollar for my trade-in which was only 5 years old with low mileage. After an hour or more going back and forth, I was able to get them to give me more and make a suitable deal. They evaluated my trade-in as a "Base Model" and implied that the condition was less than favorable. Then when they advertised it for sale, they said it was a "Peach of a Luxury Vehicle" that had been "VERY WELL TAKEN-CARE OF." Then, when I took delivery of the vehicle I was purchasing, the oil life was at 20%. They said they would change the oil and took it to the service area while I completed the paperwork. After more than an hour in the service area, the vehicle was delivered to me with the oil life monitor reset to 100% but the oil was totally black and dirty on the dipstick (I've been changing oil for 30 years-- I know what a fresh oil change looks like-- and this was not a fresh oil change by any stretch of the imagination!). My salesman, T.J., agreed with me that it looked old and smelled burnt and we called their attention to it, but they still insisted it had been changed, but would take it in and do it again to give me peace of mind. This time the oil was clean like it was supposed to be (the service manager insisted that it was clean because it had been changed twice and I got a "flush"-- but it's funny that when I had a subsequent change done at the dealership when it was due again, the oil was as clean with ONE change as it was with the supposed "two changes" when I purchased it). They rectified the oil change situation by giving me added services for the Certified Service provided with the vehicle purchase. I was also told the purchased vehicle would be supplied with a second key, but when I was ready to take possession, I was told they couldn't do it and that the cost of a second key was around $400-- I insisted that if the second key wasn't going to be supplied, the deal was off; they then gave me a second key. I literally spent over 8 hours at the dealership-- the longest I have ever spent at a dealership making a purchase. So, given the deal with the oil change, being promised a second key and then withdrawing the promise until I threatened to cancel the deal, the less-than bottom dollar initially offered for my trade-in (and mediocre price finally received), I do not believe I will be returning to Phillips Chevrolet for future purchases. More

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2017 chevy tahoe Absolutely the best experience ever i have bought everything from fiat's to Lamborghini's. Phillips chevy is the best barth eastman has the knowledge Absolutely the best experience ever i have bought everything from fiat's to Lamborghini's. Phillips chevy is the best barth eastman has the knowledge and no how better then any salesman i know i highly recommend phillips Chevrolet. More

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A pleasure to do buisness with. Once again, need to say if you are in the market for a Chevy, go see Josh at Phillips in Lansing. I would like to say a "BIG" thanks to Mike,Mark and Once again, need to say if you are in the market for a Chevy, go see Josh at Phillips in Lansing. I would like to say a "BIG" thanks to Mike,Mark and Josh. More

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Drove away with the truck of my dreams! I had a fantastic experience at Phillips Chevy in Lansing. Todd Anderko helped me get exactly what I was looking for, which was a great lease on a new I had a fantastic experience at Phillips Chevy in Lansing. Todd Anderko helped me get exactly what I was looking for, which was a great lease on a new 2017 Equinox. As a bonus, he was even able to find me a version with the blackout package that makes it look extra cool! Thank you Todd and thank you Phillips Chevy!!! More

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Satisfied customer Bought a new Equinox from Josh Packard. Very knowledge and helpful from helping us find the perfect car for me and trading in my old auto. Would defi Bought a new Equinox from Josh Packard. Very knowledge and helpful from helping us find the perfect car for me and trading in my old auto. Would definitely recommend Josh and ask for him when making another purchase. More

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Great Customer Service TJ did a great job with finding the right car for me. He's understanding and explains thing very clear. He have done a great job with making sure I wa TJ did a great job with finding the right car for me. He's understanding and explains thing very clear. He have done a great job with making sure I was a satisfied customer. Overall, he's the best! More

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Excellent buying experience We had an excellent buying experience at Phillips Chevy in Lansing. Our salesman Philip Derkacy was extremely helpful, knowledgeable, and a pleasure t We had an excellent buying experience at Phillips Chevy in Lansing. Our salesman Philip Derkacy was extremely helpful, knowledgeable, and a pleasure to work with. Can't say enough about how well we were treated by other employees we came in contact with there too: Bill Goldrich, Mark Hawkins, Nate in Service, to name a few. And a big thank you to Mike Maheras, it was great getting to know you. I highly recommend this dealership! Deb Nita More

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Excellent Troy Ivory is a great sales man and he has good people skills . and he also cares about his customers and try to find the best solution for them at th Troy Ivory is a great sales man and he has good people skills . and he also cares about his customers and try to find the best solution for them at the right price More

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Daughter's first car We're repeat customers to Phillips Chevrolet so when it was time for our daughter to buy her first car, we went straight to Mike Maheras in Lansing! T We're repeat customers to Phillips Chevrolet so when it was time for our daughter to buy her first car, we went straight to Mike Maheras in Lansing! The entire process was smooth and courteous from the start when Mike Stramaglia greeted us as we walked in. Every step of the way, their "family" took care of our family. Even signing all the paperwork with Mark Hawkins was a breeze! When you experience this type of customer service, everyone else pales in comparison. No doubt, we'll return for future car purchases - thanks Phillips Chevrolet! More

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Great customer ervice Great customer service. Nester new the vehicles and their specs. Because I walked in slay knowing what I wanted, I was in and out with no problem. Great customer service. Nester new the vehicles and their specs. Because I walked in slay knowing what I wanted, I was in and out with no problem. I test drive the vehicle, liked it, wanted it, I got it. All with the help Haiti Nester and Phillips Chevrolet in Lansing, IL. I would definitely recommend Phillips as the place to go to get yourself a nice car or SUV with reasonable cost. You get what you pay for at Phillips. More

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