Michael Minter | Page 5

Great Dealership! Awesome Staff! I can honestly say that they did what I asked of them. My credit is not perfect but they fought and got me in a new car! They cared about helping me t I can honestly say that they did what I asked of them. My credit is not perfect but they fought and got me in a new car! They cared about helping me to have better transportation and having a chance to better my credit. Thanks guys! More

by CMS.DST Verified Customer Verified Customer

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Extremely Poor Service Had an appointment for an oil change that took over 2 hours. Oil change was extremely over priced at $89. Services were recommended ($245) as being n Had an appointment for an oil change that took over 2 hours. Oil change was extremely over priced at $89. Services were recommended ($245) as being needed that were completed with past oil change. When I asked to speak with the general manager, I was redirected to various other individuals. More

by gstephens3 Verified Customer Verified Customer

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Fast and courteous We purchased a brand new Dodge Ram 2500 from your salesman John Roper. We communicated with him many times over the phone prior to the sale, as we li We purchased a brand new Dodge Ram 2500 from your salesman John Roper. We communicated with him many times over the phone prior to the sale, as we live approximately 50 miles away. We found the truck online. He had everything ready when we got there. He was very knowledgeable and answered all our questions not only about the truck but also the "computer" and radio parts. We would recommend John to anyone who is looking for an honest, helpful salesman. More

by JOYCEGUILLORY Verified Customer Verified Customer

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Love my car Thank you so much for my finally making it there Monday night.l love the Juke it drives great and handles like a dream. The whole process was wonderf Thank you so much for my finally making it there Monday night.l love the Juke it drives great and handles like a dream. The whole process was wonderful. Thank you so much Michael Minter And Shawn Evans along with every one at the dealership Thank you Florence E McCain More

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Great service and even better communication skills I usually don't like going to the dealer... but you have clanged my mind. I liked getting reminders and text messages. The parts desk had all the par I usually don't like going to the dealer... but you have clanged my mind. I liked getting reminders and text messages. The parts desk had all the parts needed for my repair upon arrival. More

by eustace.joe Verified Customer Verified Customer

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First service using university dodge in Rome Went in for a oil change and the regular detail. The service asked if I would like to have my tires rotated and I said sure cause they probably needed Went in for a oil change and the regular detail. The service asked if I would like to have my tires rotated and I said sure cause they probably needed it. Once my vehicle was done the service advisor came and got me and I settled up my bill and he pointed me in the direction of my truck. I opened the door to see the floor hadn’t been vacuumed which I was told over the phone when I set up everything it would be. When I opened the door I noticed my seat was covered in grease and oil from where the mechanic changed my oil. Went back in to tell the service advisor about that and he came out and half way cleaned my seat and while he was doing that I asked how come it didn’t get vacuumed and he said it’s not part of the detail package I purchased after I was told it was over the phone it was. While he was half a** cleaning my seat I walked around the truck inspecting the wash job which I would say was half a** as well. You could tell where it was washed and where it wasn’t even touched. I showed him and he said if your not satisfied I can have it washed again. After being there for almost two hours for a oil change and tire rotation I was ready to go and told him to not worry about it I had stuff to do since it wasn’t washed correctly to begin with. So I left and as soon as I pulled out of the parking lot I noticed the whole top of the hood had not been washed. So I went back and spoke with the internet sales manager due to not having a service manager there. He came out and looked at my truck and said he would have it rewashed and I told him I just wanted my money back so he gets my money refunded for me and I leave. About a mile down the road my low air pressure light comes on for my tires. I guess when they rotate your tires they don’t check the air in them. So I called back and the lady said she didn’t know if they checked the pressure when rotating tires and said she would connect me with a service advisor after being on hold for 15 minutes someone finally picked up and then hung rite back up. So I called back and another gentleman answered and I asked him if they was supposed to check the air pressure and he said definitely yes so I asked him the transfer me to my service advisor and he said they was all busy and took my name and number and said he would have him contact me. Needless to say two hours later no phone call back. So I would strongly advise anyone and everyone to steer clear of this place. Poor communication poor service and don’t care at all about customer service or taking pride in there job at all. If I could rate this place a negative 5 star I would. I will never go back to this place for anything. My business will go else where. More

by jamesllanier Verified Customer Verified Customer

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Great Very help at first I didn’t think I would be eligible to get a vechicle but they stopped before I left and said you have to come in and talk to us fir Very help at first I didn’t think I would be eligible to get a vechicle but they stopped before I left and said you have to come in and talk to us first wasn’t what I expected.. Great service all the employees I talked to were very friendly and very helpful More

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Reasonable But Quality/Customer Service Needs Improvement I recently purchased a 2015 Dodge Charger from this dealership, the car is awesome, I love it. They are very reasonable and Adam, my sale guy was good I recently purchased a 2015 Dodge Charger from this dealership, the car is awesome, I love it. They are very reasonable and Adam, my sale guy was good and got me in and out pretty quickly. But my problem didn’t lie within the sales side of it. When I purchased the car it came with “Dealer Must Remove” floor covers so I have no original floor matts, my second time driving the car the key fob was already saying it was low which means the dealer knew it was low, I literally went over a speed bump about a week after having it and my anti brake system/traction control was saying it needed maintenance but then suddenly went away after a few days which is weird, and the worst thing about it is I don’t even have a tag light assembly. I couldn’t even put a light bulb in there if I wanted to. I’ve been driving around with a flashlight stuck up in the hole since I first noticed it until I can get it fixed or even get a response back from the dealership. It’s been a week plus and still haven’t heard back from anyone. Sent emails, called multiple phones and multiple times, and left voicemails still no returned anything. I wouldn’t be doing this rating if otherwise and I probably will never do business with this dealership again. More

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Great overall experience They were very fast with all the paper work. So no long waits was awesome. They worked with me s got me approved fast and affordable. I had many optio They were very fast with all the paper work. So no long waits was awesome. They worked with me s got me approved fast and affordable. I had many options and ending up finding my dream car at a price I can afford everyone was very friendly and very helpful. More

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very awesome. Wonderful experience. John was great. Michael minter was great also. They fed us a wonderful lunch grilled on an open grill outside. We were there fo Wonderful experience. John was great. Michael minter was great also. They fed us a wonderful lunch grilled on an open grill outside. We were there for a while but they all made it seem like an hour or 2. More

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