Michael P. (Mike) Porro | Page 7

A completely satisfying selection and purchase process I actually strongly dislike the car buying process and what it has become - car lots and dealerships abound with fast deals cloaked in deception and a I actually strongly dislike the car buying process and what it has become - car lots and dealerships abound with fast deals cloaked in deception and an inability to form and maintain long-term relationships. I found a car I liked online and visited Honda World and was greeted by Michael Porro, who directed me to Arthur Wilson. It is a somewhat hilarious story I won't share here, but ultimately we surrendered that car to a couple who really deserved it more than us. Yet, Arthur continued to search for the perfect vehicle for me, based on feedback, and he let me know when he had something that was the perfect match. I came in, test drove, and couldn't turn it down - this vehicle is outstanding. His professionalism, kindness, and interaction with my whole family during the process was impeccable. His manager Michael was great to work with because I was trying to go against two long-standing policies that prevented purchase of the first vehicle and by letting me know about the other couple it was easier to let it go and start the search for the one I finally bought instead. I enjoyed doing business with these guys and will likely consider them for my wife's upcoming car purchase. I would highly recommend them - if they keep to their high standards on selecting good cars to offer and for training their people right, this is one of the best to deal with. More

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Awesome Customer Service We didn't purchase a vehicle in our first visit to Honda World. We were unable to come to an acceptable terms that would satisfy us a customer and Ho We didn't purchase a vehicle in our first visit to Honda World. We were unable to come to an acceptable terms that would satisfy us a customer and Honda World as a business. After leaving the business I reviewed some on line critiques and was impressed with Mr. Porro's responses, especially on the negative reviews. A couple days later we received a letter in the mail asking us our side of the story as to our experience. I then decided that I would take the time to write everything down and send in in to Mr. Porro's email. I was later that very day contacted by Larry Milburn. We were able to discuss everything and agreed on a reasonable deal for the vehicle and any issues that might have been or perceived to be experienced.. The most impressive satisfaction is the true concern and action from Mr. Porro and Milburn on insuring they stand behind outstanding customer service. I vouch that they do, and it is refreshing that a business today is dedicated to their customers. I will definitely recommend Honda World to anyone I know and keep them in mind when I am in the market for another vehicle. More

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Honda world treats you right Staff at Honda World are very friendly and considerate of your time. They got me in and out so fast I couldn't believe it. They also work with you to Staff at Honda World are very friendly and considerate of your time. They got me in and out so fast I couldn't believe it. They also work with you to help you save money. They took the time to help me find coupons and deals for the service my car needed. More

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Oil change, tire rotation & fluid fill up First time to Honda World today. They helped me immediately. It was less than the amount of time they told me it would be. Very nice waiting area! Eve First time to Honda World today. They helped me immediately. It was less than the amount of time they told me it would be. Very nice waiting area! Even a cry room for people with kids. Exterior was cleaned and waiting in under an hour. I went at 10:30am on a Monday. More

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Ryan was such a pleasure to work with! He helped me find my I look forward to recommending people to work with Ryan. Such a stress free and exciting experience. He valued my time and made sure i was happy. I look forward to recommending people to work with Ryan. Such a stress free and exciting experience. He valued my time and made sure i was happy. More

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Great experience! Wonderful experience! We're planning on shopping around a few places but didn't see the need too. Chris did an amazing Job of listening and meeting o Wonderful experience! We're planning on shopping around a few places but didn't see the need too. Chris did an amazing Job of listening and meeting out needs! Thank you all , we are very happy! More

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Great I went in there to buy a van and to pay cash. Scott was great at helping me he didn't push me into anything and he was awesome to work with. My faimly I went in there to buy a van and to pay cash. Scott was great at helping me he didn't push me into anything and he was awesome to work with. My faimly loves the van thank you Scott for your great work. And helping me. More

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Great Experience! Lewis really helped us get the deal we wanted! He kept working with management until all was happy. We even traded in our old Pilot and got a good Lewis really helped us get the deal we wanted! He kept working with management until all was happy. We even traded in our old Pilot and got a good price which helped. Everyone there was friendly and helpful. More

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Great dealership This is the third time I have bought a used car at Louisville Honda World. They have a very up front website where I researched vehicles beforehand. This is the third time I have bought a used car at Louisville Honda World. They have a very up front website where I researched vehicles beforehand. The only downside is that some of the vehicles sold so fast that I had to review new ones. I was told that I could have called ahead and had a vehicle held with a deposit which I may do the next time. They have a lot of price options, as well. I went in to buy a $20,000 van and ended up buying a $11,500 Honda Pilot. For what I was looking for it best suited my needs, and I was fortunate it ended up costing less than I had planned for. Their easily accessible car fax is probably the most helpful for me. Both of our current household cars are from Sam Swope and we love them! More

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Wouldn't go anywhere else! I bought my first Honda in 2014, after being a hardcore Ford/GM person my entire life. I always thought Ford did okay in the customer relations depar I bought my first Honda in 2014, after being a hardcore Ford/GM person my entire life. I always thought Ford did okay in the customer relations department, until I test drove a Honda for the first time. Wow! This dealership is amazing! I have since purchased a 2016 model and I would go nowhere else. They sold me on being a lifetime Honda owner! More

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