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Michael Park
Michael Park at Toyota of Hackensack
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Michael Park

Sales Manager

Toyota of Hackensack

278 River Street
Hackensack, NJ 07601

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4.4
69 Reviews
4.4

69 Reviews

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69 Reviews of Michael Park

May 01, 2025

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Employee Rating

very good service staff is amazing service was fast and clean,thank you for everything see you soon More

by jonivanda
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Paulo Almeida, Jose Alvarado, Jay Rim, Jeffrey Canlas, Jaime O'Neill, Bob Giordano

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February 01, 2025

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I think you guys are the best ever Toyota of Hackensack I recommend ten out ten More

by Danilocomia1955
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill, Bob Giordano, Catherine Watkins, Abigail Luna

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January 07, 2025

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My Salesman Jim Loscalzo was the best. He was very knowledgeable of all things Toyota, and gave me a great deal. I would recommend anybody looking for a new or used Toyota to call Toyota More

by jamesd
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: sales sales, Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill , James Loscalzo

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November 20, 2024

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The best writer ever. Give him a raise .very professional and should be recognized .Manager material don’t lose him More

by EDDIEB53
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Recommend Dealer
Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Bill Coll, Jay Rim, Bob Giordano , Jurors and crew 5 stars

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November 02, 2024

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I would return to dealership again in the future. I liked the way you pull right in and everything runs smooth and efficiently. Dropped my car off and was called when it was ready for pickup which More

by CORRINEBUIRKLE
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Louissaint, Bob Giordano

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September 21, 2024

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Usually personal is very polite and professional. My husband took the car in and he felt the service personnel needs better interpersonal skills. The service staff gave him the incorrect receipt and More

by CALSTON813
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Bob Giordano

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September 11, 2024

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I purchased a "Certified Pre-Owned" 2023 Toyota 4Runner Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dr More

by zachary.j.levy
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jay Rim

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Sep 11, 2024

Toyota of Hackensack responded

Let's break this down piece by piece. You mentioned that the vehicle was not to your expectations and we offered to redo the cleaning for you. You refused. You were not "hammered" on your trade in; we made you an offer and you accepted it. We did not sell your car the "very next day" this is actually false information. WE did not profit $7,000 off of your trade. We are very unclear how you came up with that information. For the "icing on the cake", it looks like you mistyped when you went to service. According to the service report you sent us you went to the dealership three weeks after you purchased the car and it had roughly 1,300 miles more from when you purchased it. You were not dodged because you made us aware of the issue as you were with the other dealership's service department and we communicated with you. We are not going to cover your bill (which actually was $180 after tax) because our records show the car was in alignment when you purchased it. We also stated that you could have hit a pot hole which is plausible considering the distance you drove in 3 weeks time. You are right about one thing, that the alignment is not covered under warranty as it is a regular maintenance item which are generally not covered by any warranty unless it is a factory defect. According the the video sent by the other dealer, they stated they could not find any issues except you could use an alignment.

Sep 12, 2024

Toyota of Hackensack responded

On the cleaning - You are not so far and we wanted to inspect and document the alleged soiling and address it. Giving compensation for an allegation was just not in the cards. On the sale of the trade-in- Doubtful, and if you came the next day why didnt you just ask us right there to look at your car? ANd if you already "cleaned" it why did you if you knew you were coming back the next day? On the "Dodging" matter- You just said you came back the next day.........why was this not brought up. IF you drove home and back and there was an issue you would have clearly noticed it and we could have addressed it. On the service request, - we offered assistance and you refused because they were not on your terms. YOu clearly drove the vehicle more than 1000 miles, embelished how long after you had an issue and even inflated the price you were told about the alignment. THis all could have been resolved if you just came to us and told us from the begining. but unfortunatley when a vehicle is driven for that long and with that many miles, it is more than plausible that a road hazard occured. Instead you made allegations that the vehivcle was sold to you like that and that you noticed it 3 weeks and 1000 miles later. I hope this is the last we hear about this.

Sep 11, 2024

zachary.j.levy responded

Thanks for your response. I'll respond piece by piece, as well. On the cleaning - I don't live locally and asked for a credit to get it cleaned near where I live and was denied. I feel like it's a pretty simple expectation that a car you purchase is delivered clean and was unable to get back to Hackensack; asking for a detail credit felt pretty reasonable to me. On the sale of the trade-in, I'm basing my information off of what I was told by one of your sales associates when I came in the following day to pick up my roof bars. On the "Dodging" matter, I called your managers (2 different individuals) for almost 3 weeks before I was able to get in touch with someone. That's all I was referring to. On the service request, you are correct; I ended up in the shop 3 weeks after I drove it off your lot instead of 1 week. That was an exaggeration based on memory; apologies, however, 3 weeks for a service feels..... short. I'm aware it's not covered by warranty but given all the other issues I experienced, and based on the recommendation of the other dealership I brought it to, I expected that you'd stand behind your vehicle's quality to which I was wrong.

Sep 19, 2024

zachary.j.levy responded

We seem to be talking past each other and you're not understanding the fact pattern I tried to lay out. And yes, this is the last you'll hear of this because I've taken this as far as I can. Either way, I appreciate you responding publicly to illustrate the quality of customer service I've experienced. I'll be utilizing other local dealerships for my service going forward.

June 17, 2024

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Consistent. Organized. Fort coming.The waiting area has the energy and respect that is unique. More

by DONALD.NIMPHIUS
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Recommend Dealer
Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill, Bob Giordano, Catherine Watkins , Mary Green, Mallory Wesner

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Jun 17, 2024

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was organized and forth coming! We appreciate your business! Thank you for choosing us for service!

May 05, 2024

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Have never had a faster easier experience at a car dealership. Amazing staff and incredible service. More

by nevi414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: sales sales, Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill, Bob Giordano , Abby

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May 06, 2024

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you had an experience that was respectful of your time! We appreciate your business! Enjoy your new GR86!!!

May 03, 2024

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Great service and happy with my purchase. Sales rep was thorough and got me exactly what I wanted. More

by RDRGZBENJAMIN
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Reyes

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May 04, 2024

Toyota of Hackensack responded

Thank you for feedback! We are glad to hear that you received great service and we were thorough during your purchasing process and that we got the exact vehicle you were looking for. We appreciate your business! Enjoy your new purchase!

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