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Michael Penna

Overview Reviews (28) Inventory (193)

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Michael Penna

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Michael Penna | Page 2

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.8

28 Reviews

Overview Reviews (28) Inventory (193)

4.8

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Michael Penna

February 27, 2024

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Employee Rating

Great people! Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. More

by BENSPRENGER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Sam Macaluso, Dave Gordon, Kirk Strickland, Thomas Horton, Benjamin Tomion

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're so glad to know that you had a great experience with us at Garber Randall Buick GMC Cadillac! It's wonderful to see our team left such an impression. Safe travels and we look forward to assisting you again when it's time for your next vehicle purchase!

February 24, 2024

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Got an a appointment in a timely fashion. Staff was friendly, professional & knowledgeable. Car wash & vacuum was a plus! Staff was friendly, professional & knowledgeable. Car wash & vacuum was a plus! More

by PALERMOS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Thomas Horton

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you had a positive experience with our team at Garber Randall Buick GMC Cadillac. We always aim for timely appointments and top-notch service, including the car wash & vacuum! Thanks for sharing your feedback.

Apr 10, 2024 -

Garber Randall Buick GMC responded

February 21, 2024

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Nice work! Very pleased with the outcome and done in a timely manner. Definitely would recommend Very pleased with the outcome and done in a timely manner. Definitely would recommend More

by t85j16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We always aim to complete service in a timely manner- so it's great to see that reflected during your service visit with us at Garber Randall Buick GMC Cadillac. Thank you for the nice feedback and recommendation- we appreciate it!

February 07, 2024

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Employee Rating

Great service! I wouldn’t have my vehicle serviced anywhere else. Employees are very accommodating. I wouldn’t have my vehicle serviced anywhere else. Employees are very accommodating. More

by BUELL564

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Thomas Horton

Helpful 0

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Feb 20, 2024 -

Garber Randall Buick GMC responded

Your loyalty and support mean the world to us. We take so much pride in the fact that you have continued to trust us with your vehicle needs. If there’s ever anything the Garber Randall Buick GMC Cadillac team can do to help you, please don’t hesitate to ask! Safe travels.

January 26, 2024

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Employee Rating

Very satisfied with sales and service. I’ve had my acadia going on three years now and service has been great! I’ve had my acadia going on three years now and service has been great! More

by SFRANCOIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kirk Strickland

Helpful 0

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Feb 08, 2024 -

Garber Randall Buick GMC responded

We're delighted to know you've had a satisfying experience with our sales and service team at Garber Randall Buick GMC Cadillac. It's great that your Acadia has been serving you well for the past three years!

January 23, 2024

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The service was done efficiently and in a timely manner I have been going to Randall for years they never disappoint have been going to Randall for years they never disappoint More

by JHARVEY100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Thomas Horton

Helpful 0

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Feb 06, 2024 -

Garber Randall Buick GMC responded

We're glad to know that our team at Garber Randall Buick GMC Cadillac has consistently provided you with efficient and timely service. Thanks for your loyalty over the years, we appreciate it!

January 20, 2024

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Employee Rating

Mike Penna was fantastic from the beginning to the end helping us to interface with our insurance company, and keeping us informed along the way. His response time was consistently swift, and I would reco helping us to interface with our insurance company, and keeping us informed along the way. His response time was consistently swift, and I would recommend him and the entire Garber Randall team without hesitation. More

by SHERRY8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth

Helpful 0

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Feb 05, 2024 -

Garber Randall Buick GMC responded

Sherry, it's great to know that Mike and our team at Garber Randall Buick GMC Cadillac were able to provide you with such a positive experience. We appreciate your recommendation!

January 18, 2024

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Employee Rating

Got me in and out quick with no issues at all. Easy scheduling through the app. Easy scheduling through the app. More

by JOHN@EXPERTENV.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 31, 2024 -

Garber Randall Buick GMC responded

We appreciate you choosing Garber Randall Buick GMC Cadillac and for sharing this feedback with us! We strive to deliver top-notch service every time and are glad we could make servicing your new vehicle as easy as possible. We look forward to working with you again in the future. Safe travels!

January 18, 2024

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Employee Rating

They are genuinely concerned about their patrons and their cars and try to provide the best service possible their cars and try to provide the best service possible More

by david@moxielighting.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Kirk Strickland, Thomas Horton, Benjamin Tomion , Dimitri Axelrod

Helpful 0

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Jan 31, 2024 -

Garber Randall Buick GMC responded

We appreciate your kind words! It's great to know that our team at Garber Randall Buick GMC Cadillac has been able to provide you with the excellent experience we strive for. Thanks for choosing us!

December 30, 2023

Dealership Rating

Employee Rating

Great people always doing great work. Very knowledgeable, getting the work done right the first time. Very knowledgeable, getting the work done right the first time. More

by BIGCHOO1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

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Jan 17, 2024 -

Garber Randall Buick GMC responded

We appreciate your kind words! Our team at Garber Randall Buick GMC Cadillac strives to provide top-notch service and we're glad that's reflected in your experience. Thanks for the review!

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