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Michael Penna

Overview Reviews (31) Inventory (194)

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Michael Penna

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Michael Penna | Page 3

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.8

31 Reviews

Overview Reviews (31) Inventory (194)

4.8

31 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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31 Reviews of Michael Penna

January 18, 2024

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Got me in and out quick with no issues at all. Easy scheduling through the app. Easy scheduling through the app. More

by JOHN@EXPERTENV.COM

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Jan 31, 2024 -

Garber Randall Buick GMC responded

We appreciate you choosing Garber Randall Buick GMC Cadillac and for sharing this feedback with us! We strive to deliver top-notch service every time and are glad we could make servicing your new vehicle as easy as possible. We look forward to working with you again in the future. Safe travels!

January 18, 2024

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They are genuinely concerned about their patrons and their cars and try to provide the best service possible their cars and try to provide the best service possible More

by david@moxielighting.com

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Kirk Strickland, Thomas Horton, Benjamin Tomion , Dimitri Axelrod

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Jan 31, 2024 -

Garber Randall Buick GMC responded

We appreciate your kind words! It's great to know that our team at Garber Randall Buick GMC Cadillac has been able to provide you with the excellent experience we strive for. Thanks for choosing us!

December 30, 2023

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Great people always doing great work. Very knowledgeable, getting the work done right the first time. Very knowledgeable, getting the work done right the first time. More

by BIGCHOO1

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

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Jan 17, 2024 -

Garber Randall Buick GMC responded

We appreciate your kind words! Our team at Garber Randall Buick GMC Cadillac strives to provide top-notch service and we're glad that's reflected in your experience. Thanks for the review!

December 23, 2023

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Employee Rating

Tom was a pleasure to work with. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. More

by RTUTTLE3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

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Jan 15, 2024 -

Garber Randall Buick GMC responded

We're glad to know that Tom was able to assist you efficiently and keep you updated throughout the process at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience with us!

December 06, 2023

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Always a pleasure doing business here. Professionalism at its best for whatever the reason your needs are! Professionalism at its best for whatever the reason your needs are! More

by JPA1063

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

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Jan 08, 2024 -

Garber Randall Buick GMC responded

We're so glad to know you've had consistently positive experiences with us at Garber Randall Buick GMC Cadillac. We strive for professionalism in all we do and appreciate your recognition of that!

December 03, 2023

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Thanks for getting me in quick and the great service. Always appreciated! Randalls' is easy to make appointments to get needs taken care of. Fair prices. Always appreciated! Randalls' is easy to make appointments to get needs taken care of. Fair prices. More

by rosheajr

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lynn Holcomb, Dave Gordon, Stuart Reber, Brian Raskind, Kirk Strickland

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Jan 05, 2024 -

Garber Randall Buick GMC responded

Rosheajr, we're glad to know you had a great experience at Garber Randall Buick GMC Cadillac. We always aim for efficiency and fair pricing. Thanks for your feedback!

November 29, 2023

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Employee Rating

Micheal was great. Called and gave me an update on progress of the repairs. The only concern I had is that I feel that I got the impression that the parts that were n Called and gave me an update on progress of the repairs. The only concern I had is that I feel that I got the impression that the parts that were needed were readily available and it was going to not to take time but it did. Mechanics are great!! More

by JPOWERS50

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Dec 29, 2023 -

Garber Randall Buick GMC responded

Thanks for your feedback! We're glad to know that Michael and our mechanics at Garber Randall Buick GMC Cadillac were able to assist you effectively. Apologies if there was any misunderstanding about the parts availability, we'll work on improving communication in future.

November 29, 2023

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Employee Rating

Service department is awesome. Always do a great job in a timely manner. Kirk always keeps me up to date with everything going on with the car. Always do a great job in a timely manner. Kirk always keeps me up to date with everything going on with the car. More

by DSTAVALONE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Dave Gordon, Kirk Strickland, Thomas Horton, Benjamin Tomion , Donny Fornitaro

Helpful 0

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Dec 29, 2023 -

Garber Randall Buick GMC responded

We're delighted to know that our service department at Garber Randall Buick GMC Cadillac has been able to provide you with timely and efficient services. It's great hearing Kirk keeps you well-informed about your car! Thanks for the review!

November 28, 2023

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It is easy to schedule service and am always pleased with the personal interaction at the service center…never any surprises on my service the personal interaction at the service center…never any surprises on my service More

by NICKSCHLIERF

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 26, 2023 -

Garber Randall Buick GMC responded

Nick, we're glad to know that you've had consistently positive experiences with our service center at Garber Randall Buick GMC Cadillac. Thanks for your trust in us and this great review!

November 27, 2023

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Employee Rating

I was there to do a 24 hr test drive a Lyriq Sport. The staff was friendly,responsive, punctual and professional! The staff was friendly,responsive, punctual and professional! More

by BROKER0

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Lynn Holcomb

Helpful 0

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Dec 26, 2023 -

Garber Randall Buick GMC responded

We're delighted to know you had a positive experience with our team during your 24-hour test drive at Garber Randall Buick GMC Cadillac. We strive for friendly and professional service, so it's great to see that reflected in your visit!

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