Michael Penna
Michael Penna at Garber Randall Buick GMC
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Michael Penna | Page 3

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.8
28 Reviews
4.8

28 Reviews

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28 Reviews of Michael Penna

December 23, 2023

Dealership Rating
Employee Rating

Tom was a pleasure to work with. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. More

by RTUTTLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Horton

Jan 15, 2024

Garber Randall Buick GMC responded

We're glad to know that Tom was able to assist you efficiently and keep you updated throughout the process at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience with us!

December 06, 2023

Dealership Rating
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Always a pleasure doing business here. Professionalism at its best for whatever the reason your needs are! More

by JPA1063
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Horton

Jan 08, 2024

Garber Randall Buick GMC responded

We're so glad to know you've had consistently positive experiences with us at Garber Randall Buick GMC Cadillac. We strive for professionalism in all we do and appreciate your recognition of that!

December 03, 2023

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Employee Rating

Thanks for getting me in quick and the great service. Always appreciated! Randalls' is easy to make appointments to get needs taken care of. Fair prices. More

by rosheajr
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Garber Randall Buick GMC responded

Rosheajr, we're glad to know you had a great experience at Garber Randall Buick GMC Cadillac. We always aim for efficiency and fair pricing. Thanks for your feedback!

November 29, 2023

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Employee Rating

Service department is awesome. Always do a great job in a timely manner. Kirk always keeps me up to date with everything going on with the car. More

by DSTAVALONE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2023

Garber Randall Buick GMC responded

We're delighted to know that our service department at Garber Randall Buick GMC Cadillac has been able to provide you with timely and efficient services. It's great hearing Kirk keeps you well-informed about your car! Thanks for the review!

November 29, 2023

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Micheal was great. Called and gave me an update on progress of the repairs. The only concern I had is that I feel that I got the impression that the parts that were n More

by JPOWERS50
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 29, 2023

Garber Randall Buick GMC responded

Thanks for your feedback! We're glad to know that Michael and our mechanics at Garber Randall Buick GMC Cadillac were able to assist you effectively. Apologies if there was any misunderstanding about the parts availability, we'll work on improving communication in future.

November 28, 2023

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It is easy to schedule service and am always pleased with the personal interaction at the service center…never any surprises on my service More

by NICKSCHLIERF
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Recommend Dealer
Yes
Dec 26, 2023

Garber Randall Buick GMC responded

Nick, we're glad to know that you've had consistently positive experiences with our service center at Garber Randall Buick GMC Cadillac. Thanks for your trust in us and this great review!

November 27, 2023

Dealership Rating
Employee Rating

I was there to do a 24 hr test drive a Lyriq Sport. The staff was friendly,responsive, punctual and professional! More

by BROKER0
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Garber Randall Buick GMC responded

We're delighted to know you had a positive experience with our team during your 24-hour test drive at Garber Randall Buick GMC Cadillac. We strive for friendly and professional service, so it's great to see that reflected in your visit!

November 27, 2023

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Employee Rating

Great good service wash car weather permitting should have a snack bar coffee donut s tea and soforth More

by JPERS80
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 26, 2023

Garber Randall Buick GMC responded

Thanks for the positive review and suggestions! We'll definitely consider your ideas about a snack bar at Garber Randall Buick GMC Cadillac. Your feedback is appreciated!

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