Michael Pilarte

Sales team did a competent job but having issues getting a second key fob. We're not told there was only one key fob until the deal was done and we were picking up the car. Still trying to work through this a second key fob. We're not told there was only one key fob until the deal was done and we were picking up the car. Still trying to work through this issue. More

by TENHAKEN Verified Customer Verified Customer

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Awesome workers ,well professional, I feel welcome , good Communication skills. I will always come back .!! Communication skills. I will always come back .!! More

by MILLERASHLY17 Verified Customer Verified Customer

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Super chill car dealership. Had plenty options from used to new. An employee named Michael was able to find the right ride for me and i’m happy with the purchase. Had plenty options from used to new. An employee named Michael was able to find the right ride for me and i’m happy with the purchase. More

by BRADENMCGRAW2004 Verified Customer Verified Customer

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While the price was fair for the car we purchased and the salesperson was cordial and friendly, the vehicle was not even cleaned and ready for the lot. No jack or lug wrench in the car, the ignition switch h salesperson was cordial and friendly, the vehicle was not even cleaned and ready for the lot. No jack or lug wrench in the car, the ignition switch had been broken and the switch itself was not firmly in place in the steering column. We are getting in contact with the dealership to see if they will fix it. I would recommend this dealership with some reservations. More

by MMGROARK Verified Customer Verified Customer

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Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we fou some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you More

by ISABEL2 Verified Customer Verified Customer

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Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent! was my salesman. He's excellent! More

by TLSEIDE Verified Customer Verified Customer

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It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more wish I got more water or offered it more More

by NATHANI3LGOT Verified Customer Verified Customer

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