Michael Queen

I purchased a 2026 RAM 2500 Warlock, and to be honest, the experience after the sale was extremely difficult at first. The truck had multiple issues early on, and during those initial visits I felt ignore the experience after the sale was extremely difficult at first. The truck had multiple issues early on, and during those initial visits I felt ignored by my sales rep and pushed aside by management. I was already stressed about owning a brand-new truck with problems, and that lack of communication made my frustration boil over. I was angry, disappointed, and honestly felt like I had made a huge mistake. Things only started to change once I began working with Jim and Mike in the service department. When I first met Jim, I didn’t have much hope left. By that point, I felt embarrassed coming back repeatedly with the same truck, and I genuinely worried that I was being seen as a problem customer. Jim immediately took that feeling away. He listened carefully, treated me with respect, and never once made me feel like I was wasting his time. He communicated clearly, followed up when he said he would, and stayed consistent even when the situation dragged on longer than anyone wanted. Mike, the service manager, stepped in and completely shifted the tone of my experience. He didn’t dismiss what I’d been through or minimize my frustration. He acknowledged it. That alone meant a lot. From that point forward, I no longer felt uncomfortable walking into the dealership. I felt supported. I felt heard. The truck issues themselves have been stressful, and I won’t pretend otherwise. But the way Jim and Mike handled the situation made a real difference in how I experienced the entire process. They didn’t create the problems but they showed up, took responsibility for helping me through them, and treated me like a person instead of a case number. Because of Jim and Mike, what started as a very negative experience turned into one where I can at least say I was treated with professionalism, patience, and genuine care. That’s why I’m leaving this review and express how thankful I am for their patience and motivation to tell me it’s going to be ok. If you’re dealing with service issues here and feeling frustrated or overlooked, my advice is simple, ask for Jim and Mike. They are the reason I’m willing to give the service department credit, and they deserve to be recognized for the way they handled a very difficult situation. As for the truck, we are waiting for an update in the software which will take a few months. More

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I am updating this from a one-star review to a five-star review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my ex review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my experience. I did not receive any follow-up from my sales representative, Sean, or the sales manager, Mr. Bustillos. Mr. Bustillos did not demonstrate empathy or take the time to understand the situation I was dealing with. The contrast between departments was noticeable. If dealership leadership would like to discuss how this experience started versus how it was ultimately handled, I would be open to that conversation. More

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Great service. Part had a delay but was kept up to date well. Installed same day it was in Part had a delay but was kept up to date well. Installed same day it was in More

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Wyatt and the team made it a great experience and got me where I wanted to be. Financing was a breeze and our guy got us in and out. Definitely recommend LHM. where I wanted to be. Financing was a breeze and our guy got us in and out. Definitely recommend LHM. More

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Sean in service took great care of me and made everything smooth. Great experience all around. smooth. Great experience all around. More

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Recently did business and serviced my daughter's SUV at this dealership. Wonderful people and very friendly. this dealership. Wonderful people and very friendly. More

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I recently had my Jeep Gladiator serviced at Larry H. Miller Surprise for an engine leak and an alignment issue. From start to finish, the experience was exceptional. My service advisor, TJ, demonstrated Miller Surprise for an engine leak and an alignment issue. From start to finish, the experience was exceptional. My service advisor, TJ, demonstrated outstanding communication skills, keeping me informed throughout the entire process, especially during a part shortage that extended the service time to two months. Despite the delay, the dealership ensured I was never without a vehicle by graciously providing loaners and making accommodations to keep me on the road. This level of customer care is rare and highly appreciated. The entire team, including service manager Mike Queen, was always polite, respectful, and attentive to my concerns. Having previously dealt with another dealership where I did not receive the same level of service, respect, or kindness, the contrast was stark. The professionalism and customer-first attitude at Larry H. Miller Surprise have earned my trust and loyalty. There’s no other place I’ll be going in the future for my Jeep needs. Thank you, TJ, Mike Queen, and the entire team at Larry H. Miller Surprise, for taking such great care of your customers. You have my highest recommendation! More

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Great support for changing out diesel def pump and flushing system. Appreciate Service Manager Mike Queen and TJ the service advisor. Thanks flushing system. Appreciate Service Manager Mike Queen and TJ the service advisor. Thanks More

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Great atmosphere and the job was done right the first time and done quickly. Would recommend to anyone to go there. time and done quickly. Would recommend to anyone to go there. More

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Have used this dealer for all the servace work on my 2017 1500 and have had very good service and would recommend them. 1500 and have had very good service and would recommend them. More

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