Michael Sinclair | Page 15

Overall Great Experience Mike Sinclair was extremely helpful with explaining the differences between models, and having the models ready for me to test drive. As well answerin Mike Sinclair was extremely helpful with explaining the differences between models, and having the models ready for me to test drive. As well answering any questions and taking the time to review the car with me. Jason was also helpful when going over all the financials and taking the time to make sure I was comfortable with them and ready to sign. More

by Olivia11 Verified Customer Verified Customer

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Excellent Experience I first inquired online about a CPO Jetta that was on the lot and was in contact with Shawn. He was quick to answer any questions I had about the car, I first inquired online about a CPO Jetta that was on the lot and was in contact with Shawn. He was quick to answer any questions I had about the car, and was patient with me while I considered other options. Shawn was off the day I was able to come see the car, so I worked with Michael. He was able to answer most of my questions and help me along the process with great patience. When he couldn't answer a specific warranty question, he was able to get an answer from another staff member for me. As a fairly new member of the team, I hope to see him around for a while. He was also in contact via email after the purchase to see if I had any questions. I will note that the tire pressures were low and set off a tpms light the morning after purchase. A minor inconvenience, but should have been caught on final prep. More

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Extremely satisfied! Just drove home in my 2019 Tiguan!! Michael did an outstanding job with the sale and reviewing all the features of the car with me. Jason took his tim Just drove home in my 2019 Tiguan!! Michael did an outstanding job with the sale and reviewing all the features of the car with me. Jason took his time and explained the financing. I would highly recommend them! More

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Great Experience First time Volkswagen purchase. Came in with financing through Capital One, they offered to see if they could get me a better rate through VW Credit. First time Volkswagen purchase. Came in with financing through Capital One, they offered to see if they could get me a better rate through VW Credit. Rate came back better through VW Credit. Salesman was Mike S. He was great. Very helpful and not pushy at all, which I really appreciated. The showroom was immaculate. Their vehicle selection was top notch. More

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Great Overall Experience! The team at North Penn VW were all fantastic. Very down to earth, kind, and respectful. They priced their vehicles very fairly so there was no need fo The team at North Penn VW were all fantastic. Very down to earth, kind, and respectful. They priced their vehicles very fairly so there was no need for much negotiations. Michael Sinclair was my sales rep. and I really enjoyed working with him throughout the purchasing process. Highly recommend! More

by CARELLIN1 Verified Customer Verified Customer

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Truly customer satisfaction Told Shawn exactly what I wanted. Said I'll be in tomorrow but couldn't decide between two colors. Both were ready. Leasing from Mike at NP VW was a p Told Shawn exactly what I wanted. Said I'll be in tomorrow but couldn't decide between two colors. Both were ready. Leasing from Mike at NP VW was a pleasurable experience. More

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Amazing experience - 5 Star I can't enough about how amazing everyone was at North Penn Volkswagen. Our sales rep Michael Sinclair was excellent and caring towards me and my mom I can't enough about how amazing everyone was at North Penn Volkswagen. Our sales rep Michael Sinclair was excellent and caring towards me and my mom. We bought a beautiful 2015 Jetta at a great price. Thank you! Andy & Carol More

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Great car buying experience I walked into the dealership not knowing what I wanted and was met by Mike. He was extremely patient and allowed me to test drive multiple cars. I nev I walked into the dealership not knowing what I wanted and was met by Mike. He was extremely patient and allowed me to test drive multiple cars. I never felt rushed or pressured in any way. After wanting the night to think about it, Mike said he was scheduled off the following day. When I arrived the next morning he was in, and said he had come in on his day off so that I would have a seamless car buying process. This was an incredibly thoughtful and important gesture! From there the process was smooth, enjoyable and seamless. I would recommend anyone looking for a car to use Mike. More

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Excellent "new car" experience Came in to inquire about purchasing a 2018 Golf GTI S after corresponding with several dealers (including North Penn) via email. Mike Sinclair was ext Came in to inquire about purchasing a 2018 Golf GTI S after corresponding with several dealers (including North Penn) via email. Mike Sinclair was extremely helpful, answered all of my questions, and was patient as I worked through my decision. There was absolutely no sense of the "pushiness" or urgency to make a deal that you usually experience at car dealerships. After I made my decision, vehicle prep and financing was completed smoothly and quickly. North Penn was definitely one of the best new car purchasing experiences I've had. More

by wkatsak Verified Customer Verified Customer

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Amazing first time buyer experience This was my first car purchase, and North Penn was absolutely amazing. I worked with Michael Sinclair in the sales department. He let me take the car This was my first car purchase, and North Penn was absolutely amazing. I worked with Michael Sinclair in the sales department. He let me take the car I was looking at into my own mechanic to make sure everything was good with the car (which it was). He made himself available 24/7 and was quick to answer questions. After I got my car, an unexpected problem came up and the Service department fixed my car the next day. After I noticed a chip in my window, they sent someone to my apartment to fix the windshield instead of me coming all the way back to the dealer. North Penn went above and beyond my expectations and I’m happy to know that if I ever had any problems with my car, I have a great dealership that will give me 110% and fix my car ASAP. More

by HALEY.KNOTTS Verified Customer Verified Customer

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