Michael Stamakinley | Page 4

These guys gave me the price I wanted on the car I wanted with the finance rate I wanted and even stepped up and gave me the amount I wanted on my trade in. I have NEVER traded in a car in my life before. Th with the finance rate I wanted and even stepped up and gave me the amount I wanted on my trade in. I have NEVER traded in a car in my life before. They were friendly and knowledgeable. Then when all was said and done and we drove away, they cared enough to follow up. They even sent a sales representative all the way to my house a 2 hour ONE WAY drive to finish up on the trade in. Buying a new car ended up being an amazing experience. Thank you Ventura Toyota. PS. Why did I go all the way to Ventura to buy a new car, see above! More

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In December I decided to trade in my 2010 Rav4 for something more suitable for commuting. The new purchase was my 2nd vehicle from this particular dealership. The next day, I'm all giddy, enjoying the something more suitable for commuting. The new purchase was my 2nd vehicle from this particular dealership. The next day, I'm all giddy, enjoying the new car smell and attempting to transfer my satellite radio subscription to the new car....when I discover I have no satellite radio!!! I had been told specifically by the salesman that the car was satellite ready, it's just a simple transfer of the Rav subscription to the new vehicle. So I'm furious, no , I'm livid. Never separate me from my music, it's the one must have I need in a vehicle! So I text the salesman (he had given me his cell number on the business card) His response was "Oh no, let me look in to it and get back to you" After 2 days, my patience was worn from getting the run around and not getting the issue resolved. I filled out the "how did we do survey" Not so great in my opinion. Mike (Internet Manager) promptly calls me and I explain what has taken place. He grabbed the ball and ran with it, resolving the issue to my satisfaction and now have the satellite radio installed! :) (A thank you to Alex for keeping me posted during the installation process) For that, I give him much props and a thousand thank you's for handling the problem when no one else would even consider taking the initiative to rectify it to the purchaser's benefit. Despite all that has occurred and my spouse saying through the entire process "should have bought a Benz" ......I'm still a Toyota fan. Thank you again, Mike! More

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After an initially horrible experience, Mike Stamakinley called me back and was able to help me out on my lease of a 2012 Venza. He located my vehicle from the valley and brought it in the same day. He wa called me back and was able to help me out on my lease of a 2012 Venza. He located my vehicle from the valley and brought it in the same day. He was great to work with. Finance department was really slow - considering everything was supposed to be ready when I got there it took almost 3 hours to complete the paperwork. Thanks Mike for helping me get my new car :-) I love it! More

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1 complaint.... The price was set before getting there, 1 complaint.... The price was set before getting there, the process to purchase should have been fast. It was 3.5 hours! Way to long. 1 complaint.... The price was set before getting there, the process to purchase should have been fast. It was 3.5 hours! Way to long. More

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