Michael Stepp | Page 25

Exceptional Service Michael provided excellent customer service and was able to answer all my questions and concerns. One of the best car buying experiences by far. Extre Michael provided excellent customer service and was able to answer all my questions and concerns. One of the best car buying experiences by far. Extremely satisfied. More

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Buying a car made easy We had a very pleasant experience in purchasing our new MDX. After trying another Acura dealership nearby and being frustrated with the attitude and We had a very pleasant experience in purchasing our new MDX. After trying another Acura dealership nearby and being frustrated with the attitude and treatment there, it was immensely refreshing to deal with Michael. Not only were the staff more friendly, but the actual facilities seem a step above. I would definitely recommend others to this location. More

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Leasing experience We are very impressed with Mission Viejo Acura. Michael Stepp worked with us and proved to be knowledgeable, professional, personable, respectful, en We are very impressed with Mission Viejo Acura. Michael Stepp worked with us and proved to be knowledgeable, professional, personable, respectful, engaged and courteous. He did not pressure us in any way. He answered every question and never rushed the process. Troy Kerth, the General Manager, was welcoming and approachable. It was obvious that he not only respected us but respected his employees as well. Safue Alailma, the Finance Manager, explained every aspect of our lease agreement. He, too, answered every question and made sure we understood each document we signed. All these employees with whom we dealt exemplified the very best. Our experience was exactly what CarPro USA promised. More

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Happy repeat customer I was very happy with my experience at Mission Viejo ACURA. I was able to do almost everything over the phone and online so it was a quick stop at the I was very happy with my experience at Mission Viejo ACURA. I was able to do almost everything over the phone and online so it was a quick stop at the dealership for the paperwork. Thanks to Steve, Mike, Dave and Safue for excellent service! More

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Best experience ever Michael Stepp, our sale representative, was extremely knowledgeable and patient. In the end, I purchased a SUV at a great price with absolutely no reg Michael Stepp, our sale representative, was extremely knowledgeable and patient. In the end, I purchased a SUV at a great price with absolutely no regrets More

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Excellent buying experience I must say we had an excellent experience from the time we walked in thanks to our sales consultant Michael Stepp. We appreciate MV Acura’s commitment I must say we had an excellent experience from the time we walked in thanks to our sales consultant Michael Stepp. We appreciate MV Acura’s commitment to our needs and the entire staff for their professionalism. Thanks again Michael! More

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Good buying experience, third dealers the charm. I reached out to three dealerships during my search. The first could not bring themselves to give me a quote on different trims. When I told them I di I reached out to three dealerships during my search. The first could not bring themselves to give me a quote on different trims. When I told them I didn't want to work with them because of it, they bombarded me with emails, texts, and calls saying they would 'quote their whole lot if necessary'...while still failing to provide the one quote I was looking for. Actually went in person to see another dealer because they were local and had good reviews. Kept being reassured their price was the best and my expected price was not reality. Felt like I was laughed out for my ask. MV was my next stop - a little farther but worth it. Felt like a 180 from the other place. Friendly not sleazy; James, Joey, Mike and Safue all helped me feel comfortable and not pushed. I gave them my ask, and while they didn't hit it they did come close. Even if I had tried to ping the previous dealer and they beat, I'd rather pay a little bit more for the professionalism and service I received here. Thanks guys. More

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Painless and no pressure. Everyone treated me well and the whole experience was pleasant. My salesman, Michael, took time to answer my questions and explain all the features of Everyone treated me well and the whole experience was pleasant. My salesman, Michael, took time to answer my questions and explain all the features of my car. More

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Great Experience Turned in my lease and got a new MDX! The service was phenomenal! So genuine, informative, and pleasant to work with. No pressure at all. Great exper Turned in my lease and got a new MDX! The service was phenomenal! So genuine, informative, and pleasant to work with. No pressure at all. Great experience and will be coming back for hassle free maintenance. More

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Great service Mike was extremely helpful in meeting each of our needs and scheduling an individualized appointment to finalize any documents. I would definitely rec Mike was extremely helpful in meeting each of our needs and scheduling an individualized appointment to finalize any documents. I would definitely recommend looking to Mission Viejo Acura for any of your needs. More

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