Michael Strohmetz | Page 3

Professional, hassle free experience Top notch dealership! Professional and courteous. Clean and comfortable atmosphere. Just completed our third purchase- will be back for a fourth. M Top notch dealership! Professional and courteous. Clean and comfortable atmosphere. Just completed our third purchase- will be back for a fourth. Mike and Tom and our finance specialist- thank you for a great experience! More

by Bella9702 Verified Customer Verified Customer

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Overall a good experience with our purchase. I was pleased to find our GMC Sierra available on line and contacted Melanie to setup a test drive. A little disappointed to find this was a "branded I was pleased to find our GMC Sierra available on line and contacted Melanie to setup a test drive. A little disappointed to find this was a "branded" vehicle but went to see anyway. Melanie never told us on the phone that we could not use our own financing due to the branding title, this must be noted to all customers so no surprises when they arrive. We were ready to walk out when we heard we needed to use the GMC financing which was almost 3% higher than our bank but Michael worked with us to get the price to the same final cost. Bud was very friendly and walked us through the process of completing the truck purchase and showing us the your facility. Karl was very professional at walking us through the finance portion of the sale. The truck was picked up on Saturday 5/25 and we were disappointed in the quality of the detail that was performed on the truck. To me a detail would be for the truck to be completely cleaned inside and out. The truck was washed and tires were cleaned and shined but that was it. The inside of the truck was not touched, not that the truck was overly dirty, but the mats had dirt on them so I know the truck was not swept. The running boards had some mud on them from dirty shoes, obvious enough that Bud felt bad and took it back to clean them up before we left. To me when you are making a purchase of this amount of money this truck should have been thoroughly cleaned. I ended up cleaning the interior myself when I got home. Also I think the policy to only fill the gas tank to 1/2 is a little petty. I know your company is all about the bottom line, but is it too much to include a full tank of gas when I have just purchased a $41K truck from you? More

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Very easy and fast I saw the car I wanted and Brady explained all the functions and worked with me to get a price right for both me and the dealership I saw the car I wanted and Brady explained all the functions and worked with me to get a price right for both me and the dealership More

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Reputable Bought Tahoe last Friday.. drove less than 200 miles before service tire monitor and check engine lights came on.. took Tahoe to Faulkner’s service de Bought Tahoe last Friday.. drove less than 200 miles before service tire monitor and check engine lights came on.. took Tahoe to Faulkner’s service department and they repaired Tahoe at no cost to me.. no excuses just got it taken care of.. thanks More

by Pizza Delivery Guy Verified Customer Verified Customer

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Easy and no pressure 2nd purchase We were in the market for a larger vehicle to lease. We’ve purchased a Sierra from them in the past and decided to go look again. After looking at the We were in the market for a larger vehicle to lease. We’ve purchased a Sierra from them in the past and decided to go look again. After looking at the Acadia we decided to go for the lower model as I don’t need all the bells and whistles. The one thing stopping me from pulling the trigger was no remote start. I’ve had one for the past 12 years and was not about to give that up. They asked what they needed to do to get me into the vehicle and they were able to put a factory remote start in for me. (So as not to void the lease terms) Great team to work with, and stayed late for us to get all the paperwork done since we live 45 mins away. Easy to deal with and no pressure. More

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Great service. The whole process was extremely easy - from rental car options to communication from service rep. We were amazed how simple Michel made the whole exp The whole process was extremely easy - from rental car options to communication from service rep. We were amazed how simple Michel made the whole experience. Thank you ! More

by SWESTWHITE Verified Customer Verified Customer

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2016 Corvette Great experience! Everyone worked to get us a great deal, and make sure the experience was positive. I couldn't have asked for a more knowledgeable g Great experience! Everyone worked to get us a great deal, and make sure the experience was positive. I couldn't have asked for a more knowledgeable group of people. It was a pleasure working with Joe he knew the car inside and out and Mike worked with us to make sure we were happy with our deal. Karl made the paperwork fast and painless. couldn't be happier. Thank You! More

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Quick and reliable! They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. More

by yehcyllib041017 Verified Customer Verified Customer

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They Don’t Care About Us Faulkner Buick GMC in West Chester Is one of the worst dealerships I have been to. Imagine coming in to see a car, fall in love with the car, taki Faulkner Buick GMC in West Chester Is one of the worst dealerships I have been to. Imagine coming in to see a car, fall in love with the car, taking steps to get the car, money down, license, insurance, etc. You were calling the dealership every day or in contact with the salesman everyday to put a deposit down, but they say no just bring in all your paperwork and you will be fine. Then the day you have your paperwork and coming to pick up the car to leave with you get an email not phone call an email saying “they sold the car, their was nothing I could do”. Now you get on the phone with a finance manager and he can’t tell you how something like that happened. Guess it was to much pressure for him, so he has some xxxxx call me back that makes the situation worse by saying basically well the car was sold that is that nothing we can do now. And because I’m upset he also “says he’s glad we didn’t do business with you” How do you guys say you focus on customer service and you pull a stunt like that. You don’t care about the people that walk in that door it’s a bunch of xx you guys preach. Think twice before shopping here!! More

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New car sale pleasure the entire experience was a pleasure! I walked right into the show room and was greeted within 20 seconds by the sales manager. Mike was extremely hel the entire experience was a pleasure! I walked right into the show room and was greeted within 20 seconds by the sales manager. Mike was extremely helpful in locating the vehicle I found on the website. Brett too over from there and I was impressed on how much detail he knew about the vehicle I had chosen. When it came to the finance person, Matt was very organized and answered every question I had about our transaction. My overall experience was stress free! I knew what I wanted going in there from the website, Mike made me the best offer he had, and Matt closed the transaction in 45 minutes. Faulkner is an exceptional dealership! More

by HARRYTROUT Verified Customer Verified Customer

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