Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn | Page 26

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

Contact Me
4.8
349 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.8

349 Reviews

Write a Review

349 Reviews of Michael Thorn

February 23, 2023

Dealership Rating
Employee Rating

Clean,efficient,professional. This dealership is one of the better dealerships. My experience was superlative. More

by Moe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Kasper

Feb 23, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 21, 2023

Dealership Rating
Employee Rating

Technician took all day (9-4) to perform an oil change, tire rotation and to determine that an automatic seat switch was faulty. Way too long if you ask me, and there was no communication from the service More

by jaeger.michaeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 21, 2023

Dealership Rating
Employee Rating

Excellent facility. Everyone was kind courteous and professional. Two thumbs up thank you for everything. More

by JPENNELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Feb 21, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 18, 2023

Dealership Rating
Employee Rating

I was in and out in no time. Great job, very happy. I love the free oil changes! More

by Titless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2023

Performance Buick GMC responded

Thank you for the 5-star review. We are happy that our service department was able to provide you with a positive experience. It is our pleasure to hear that you are enjoying your free oil changes. We appreciate your business and look forward to seeing you again in the future.

February 10, 2023

Dealership Rating
Employee Rating

EVERYONE AT THE DEALERSHIP WAS VERY PROFESSIONAL AND HELPFUL IN EVERYTHING THAT WAS NEEDED AND ASKED FOR More

by jwill31807
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Amado, Mark Bilhuber, Alex Kasper, Matthew Papol, Luis Vaz

Feb 11, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 08, 2023

Dealership Rating
Employee Rating

Michael and also the receptionist that helped me get in on the same day, were both very helpful. Everyone that I came in contact with greeted me with a smile and engaged in conversation with me. This was More

by salexander7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Michael. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

February 05, 2023

Dealership Rating
Employee Rating

Replaced starter right away on a 2016 GMC Yukon Denali. Nice job! My truck only had 46900 miles on it, out of warranty and GMC towed for free to Performance HMC. More

by skybound747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Feb 06, 2023

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 01, 2023

Dealership Rating
Employee Rating

This is a well-oiled machine. These guys are a pleasure to deal with. Mike and the service Teck Paul are at the top of their game. More

by EXUXG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Feb 02, 2023

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Mike, Paul and our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 01, 2023

Dealership Rating
Employee Rating

Had an awesome experience with performance Buick! 10/10 would highly recommend! Great service, and timely communication! More

by miriamste822
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier, William Sharpe , Al Amado, Mark Bilhuber, Hector Colon, Brandon Forest, Alex Kasper, Matthew Papol, Luis Vaz

Feb 02, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

January 31, 2023

Dealership Rating
Employee Rating

My first experience with your service team was very good. Mike was very, friendly, professional and always responded in a timely manner to all of my questions and concerns. In regards to the repair itself (a More

by Flag419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2023

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Mike and our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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