Dealership Experience
5 yrs, 1 mo
Industry Experience
10 yrs, 6 mos
Languages Spoken
English
349 Reviews
Write a Review349 Reviews of Michael Thorn
February 21, 2023
Technician took all day (9-4) to perform an oil change, tire rotation and to determine that an automatic seat switch was faulty. Way too long if you ask me, and there was no communication from the service tire rotation and to determine that an automatic seat switch was faulty. Way too long if you ask me, and there was no communication from the service desk. I’ll be going elsewhere for my service needs going forward. More
February 08, 2023
Michael and also the receptionist that helped me get in on the same day, were both very helpful. Everyone that I came in contact with greeted me with a smile and engaged in conversation with me. This was on the same day, were both very helpful. Everyone that I came in contact with greeted me with a smile and engaged in conversation with me. This was my first time and will be the GMC dealer I use for service going forward. More
February 05, 2023
Replaced starter right away on a 2016 GMC Yukon Denali. Nice job! My truck only had 46900 miles on it, out of warranty and GMC towed for free to Performance HMC. Nice job! My truck only had 46900 miles on it, out of warranty and GMC towed for free to Performance HMC. More
Other Employees Tagged: Matthew Papol, Luis Vaz
February 01, 2023
This is a well-oiled machine. These guys are a pleasure to deal with. Mike and the service Teck Paul are at the top of their game. These guys are a pleasure to deal with. Mike and the service Teck Paul are at the top of their game. More
Other Employees Tagged: Matthew Papol, Luis Vaz
February 01, 2023
Had an awesome experience with performance Buick! 10/10 would highly recommend! Great service, and timely communication! 10/10 would highly recommend! Great service, and timely communication! More
Other Employees Tagged: Brian Gauthier, William Sharpe , Al Amado, Mark Bilhuber, Hector Colon, Brandon Forest, Alex Kasper, Matthew Papol, Luis Vaz
January 31, 2023
My first experience with your service team was very good. Mike was very, friendly, professional and always responded in a timely manner to all of my questions and concerns. In regards to the repair itself (a Mike was very, friendly, professional and always responded in a timely manner to all of my questions and concerns. In regards to the repair itself (a windshield replacement), it was completed within the promised timeframe. More

